/10
★★★★★
based on 115 reviews published
★★★★★
based on 115 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Really expensive product on the other hand and not everything is always available on the other hand very good after-sales service
Jean-jacques D.
purchased on 03/08/2025
Translated review
Answer from Evolve Europe
Thank you Jean-Jacques for taking the time to leave your review. We are glad that you appreciated our after-sales service. We also take note of your comments regarding the prices and availability of products, and we will continue to work to improve these aspects. Your feedback is valuable to us.
Have a good ride!
The Evolve Europe team
Have a good ride!
The Evolve Europe team
3
/5
★★★☆☆
Support only reacts sluggishly.
Thomas F.
purchased on 26/07/2025
Translated review
Answer from Evolve Europe
Good day Thomas,
In response to your message from Friday, we already replied to you on Monday, as our service is closed on Saturday and Sunday. Since our response, we have not received any feedback from you.
If necessary, we invite you to contact our customer service again – our team is happy to answer your inquiry.
The Evolve Europe Team
In response to your message from Friday, we already replied to you on Monday, as our service is closed on Saturday and Sunday. Since our response, we have not received any feedback from you.
If necessary, we invite you to contact our customer service again – our team is happy to answer your inquiry.
The Evolve Europe Team
2
/5
★★☆☆☆
High shipping costs. Not everything is available (something is always out of stock) and the spare parts are disproportionately expensive.
Manuel F.
purchased on 15/06/2025
Translated review
3
/5
★★★☆☆
Too bad I ordered pivot cups but it wasn't in the package. Supposedly a stock error. Otherwise, everything else is fine, as I ordered.
Michal I.
purchased on 12/05/2025
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Answer from Evolve Europe
Thank you for your feedback, Michal! During your order, we specified the delivery time. Unless we made a mistake, we are still waiting for your response; whether you want a refund or delivery upon receipt of the product. See you soon!
2
/5
★★☆☆☆
My Diablo Bamboo only worked perfectly in the first few hours. After that, the front LED went out. When switching to the AT tires, one went flat in less than 30 minutes of riding – without any external damage. Two defects after only three hours of use. For a product that costs €2,700, this is unacceptable. It rides well – but quality assurance is obviously lacking.
Tommy Lee D.
purchased on 17/04/2025
Translated review
Answer from Evolve Europe
Thank you very much for your message and your detailed feedback regarding your Diablo Bamboo.
We can fully understand your disappointment regarding the two incidents after only a few hours of use – this certainly does not meet the quality standards we set for our products, especially not in this price range.
As already discussed, we are currently still waiting for the arrival of your board to carry out the warranty inspection. As soon as it arrives, our technical team will conduct a complete diagnosis to identify the cause and implement a suitable solution as quickly as possible.
Of course, we remain available for any questions you may have and thank you for your patience.
We can fully understand your disappointment regarding the two incidents after only a few hours of use – this certainly does not meet the quality standards we set for our products, especially not in this price range.
As already discussed, we are currently still waiting for the arrival of your board to carry out the warranty inspection. As soon as it arrives, our technical team will conduct a complete diagnosis to identify the cause and implement a suitable solution as quickly as possible.
Of course, we remain available for any questions you may have and thank you for your patience.
2
/5
★★☆☆☆
First sent the wrong parts, then told them about issues, made me buy something extra that didn’t stop the issue, then they sent the right parts, but in broken packages.
Rafael B.
purchased on 18/02/2025
Answer from Evolve Europe
Hi Rafael, our customer service team has been waiting for your response on this matter since the end of February. You can contact our workshop manager by email at [email protected].
3
/5
★★★☆☆
The "Europe" team is to be avoided. Completely incompetent... Fortunately, Team France is there to make up for it. Many thanks to you all.
Audouin D.
purchased on 01/11/2024
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Answer from Evolve Europe
Hello Audouin,
Thanks for the feedback, the French team has just taken over management of Evolve in Europe.
Bon ride.
Thanks for the feedback, the French team has just taken over management of Evolve in Europe.
Bon ride.
2
/5
★★☆☆☆
The order went well despite a slightly long delivery and the products are of the same high quality as always. I'm sorry I had to place an order when a year ago I could find these pieces free of shipping costs and with a check up of the board in the boutique in Bailly-Romainvilliers.
Louis V.
purchased on 23/08/2024
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Answer from Evolve Europe
Thank you for your feedback and loyalty. We do our utmost to provide the best possible service, even at a distance. Please don't hesitate to contact us if we can help in any other way. Enjoy your ride!
2
/5
★★☆☆☆
I thought I ordered a gtx bamboo charger and the order switched to a headen charger without me having a choice. There's no more gtx gear on line.
Eric B.
purchased on 21/07/2024
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Answer from Evolve Europe
Thank you for your feedback. Sorry for the confusion with your order. If you need a specific charger or an alternative solution, please do not hesitate to contact our customer service department, they will be able to help you.
3
/5
★★★☆☆
At the top
Guillaume S.
purchased on 11/03/2024
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Answer from Evolve Europe
Hello Guillaume,
Thanks for the "top" comment, but why a rating of 3 and not 5? 😉
Thanks for the "top" comment, but why a rating of 3 and not 5? 😉