9/10
★★★★★
based on 115 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
My new motorkontroller for Hadean was defect,and evolve stopped answering.
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Lasse S.
purchased on 19/07/2025
Answer from Evolve Europe
You are currently in contact by email with our customer service team regarding this matter. We will get back to you as soon as possible with the additional information.
We remain at your disposal.

The Evolve Europe Team
1 /5
★☆☆☆☆
I ordered a remote control. The website stated that a protective cover was included. Since it was not delivered, I wrote an email. I was then told that the website is not up to date and I will not receive a protective cover. For such an extremely expensive remote control, this is of course unacceptable as a long-time customer.
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Fabian Z.
purchased on 19/07/2025
Translated review
Answer from Evolve Europe
Hello Fabian,

thank you very much for your message and for your loyalty to our brand.
We completely understand your disappointment and sincerely apologize for the outdated information on our website at the time of your order.

The Evolve Europe team
1 /5
★☆☆☆☆
I have bought 4 times the remote and it keep braking from inside...
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Henry M.
purchased on 28/02/2025
Answer from Evolve Europe
Hello Henry,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the remote. Your concerns are important to us, and we would appreciate the opportunity to assist you further. Please feel free to reach out to our customer service team for any support you may need.

Best regards,
The Evolve Europe Team
1 /5
★☆☆☆☆
I spent 200€ and more than a week has passed and I still can't use the board because your remotes don't work or haven't arrived. Totally disappointed and angry, terrible experience
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Mattia S.
purchased on 02/06/2025
Translated review
Answer from Evolve Europe
Our sales team has closely followed your order and has responded daily to your requests. Our after-sales service is still waiting for your response to our last email. Our entire team remains at your complete disposal to assist you.
1 /5
★☆☆☆☆
Fast delivery, but there were no bearings included with the Street Conversion Kit. I contacted them twice, but they do not respond.
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Bernhard M.
purchased on 19/05/2025
Translated review
Answer from Evolve Europe
Thank you very much for your message, and we apologize for this oversight. It is unusual that you have not received a response – this is not in line with our practices. Please do not hesitate to contact us again through our customer service – we are here to clarify this as quickly as possible.
1 /5
★☆☆☆☆
Twice now I bought motors for some version of a bamboo GT (which I purchased used two years ago without manual or specs; one motor is stuttering/failing now). The ordered motors seem in good state. However, I cannot test them. It is unclear which motor belongs to which series! Webshop images are not accurate. I first got the big ones (3000W), thought more power is nice, I'll tape them on somehow. Yet the cable contacts do not match (different plug). Another attempt (1500W), certainly the match for my model, yet the cable contacts match neither. This is totally disappointing. I would expect accurate images on the shop website, and model numbers / specs on the motors themselves. I am hesitant to try the 1200 ones. Acknowledged: I did not contact sales or applied for return; presumably they would have been friendly and helpful. France is too far for me, I had trouble with receiving the GLS packages (GLS sucks in my area) and I'd find reimbursements annoying. I wouldn't rant, but then they annoy me with review requests. Here you are.
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Falk M.
purchased on 10/04/2024
Translated review
Answer from Evolve Europe
Our after-sales service is available from Monday to Friday, from 9:00 AM to 5:00 PM. Feel free to contact us if needed.
[email protected]