Customer reviews of RIPATON

After opening the package, of course after the delivery person's departure, I noticed that all the screws were missing. I do not recommend this site and will not order again.

Ordered two black lacquered X-legs. They collided in the packing box and therefore had rubbing marks on the lacquer. Too bad they weren't better protected when shipped...

First of all, don't be in a hurry to receive your feet, the delivery time is not respected! But there's always an excuse... (lots of orders, carrier ....) Then there's the work itself! The finish isn't there, and you dare to say it's normal! Take a look at your competitors' work and learn from them... I should have ordered from my usual supplier, but ripaton had a good offer, so I gave it a try... And we'll leave it at that !!!!! No compensation whatsoever

Mounting plate was bent!

Deplorable packaging, mediocre quality and zero feedback from customer service. I'm not going to recommend you!

I was very excited about the items offered. Placed my order, paid immediately. But still haven't received anything and already delayed 3 times with different excuse each time. Not very nice.

Unfortunately I have not received the goods, I am still waiting ... when I receive the product I can rate it.

We had a lot of problems with our order and the customer service is not up to scratch.

Delivery times not met

I'm putting 2 stars out of 5 for the moment because I received a damaged table leg yesterday (impacts + scratches) and I'm waiting for a reply from the after-sales service following my complaint made yesterday afternoon :) hoping that they'll take it into account quickly.

I was told it would take a week, then 15 days, then radio silence, before I finally got the news and it arrived almost three and a half weeks later. It's a shame.

We chose a French site because of the quality of the product and, above all, the quality of the service. Unfortunately, very poor communication, no information informing us of the delay in delivery. We were supposed to receive our order in 10 days and had to wait 1 month because after requesting information I was told that the materials were out of stock! What's more, when I logged on to the site a few days after placing my order, I found that the same item was on sale. Here again, no effort was made to understand or make any gesture... GLS delivery postponed 2 times.....Unfortunately, the product is in order...

I am very disappointed. The varnished steel table legs I received were scratched and unvarnished in some places, resulting in rust marks. I was unable to reach a commercial agreement with the company, which did not recognize the manufacturing defects. I finally bought a protective treatment and I'm going to sand the legs to hide the defects. At this price and coming from a French company, it's a real shame.

I am very angry, it's been several times that I order and the feet arrive either not the same size or the color is not finished, I asked for a commercial gesture but nothing was done to me. If I don't get anything from you, I won't advertise, believe me.

Three damaged feet, paint defect and chips in several places on the visible feet, proposal from after-sales service to supply a varnish to fill in the paint. The skates were not delivered with as indicated on the site. Open the package in front of the carrier to check or make reservations. The after-sales service was not very warm and only emphasized the quality of the company and never acknowledged that there had indeed been a problem. The feet are packed in pairs and the bubble wrap didn't cover the top of the feet, so they rubbed. The paintwork seems to be very fragile, and the hairpin-style legs have two rods that don't allow you to put a tray that's too heavy or too long, especially as they lack stability. You'll need sturdier feet for a 150cm board. Ideal for small, slender consoles only.

Feet received damaged in box. The customer service proposal is only half satisfactory.

bad experience!!! Product ordered on 02/01/2024 and still not received today, 27/01/2024. Product shown as being in stock on the website and delivered within 48 hours, but in the end there was no stock, so it had to be made in the workshop. More than 15 days of production before being passed on to a carrier who has had the parcel for 10 days. Contact with Ripaton's after-sales service was sterile, with only messages saying "sorry for the inconvenience, we hope you're satisfied all the same"! No solution offered and no compensation for the inconvenience! Definitely not to be recommended !!!!! 👎🏻

Parcel dispatched quickly but arrived incomplete and the instructions are not up to date. A bit disappointed.

Very disappointed, I received the table legs damaged by transport..and the commercial gesture of ripaton 20€ on an order of 200€!!!! I will not recommend this site again.

a component is missing from the assembly! I'm waiting for the after-sales service to get back to me.

The paint peeled off as soon as the feet were removed from the box. The pair delivered is heterogeneous: 4 fixing holes on one leg, 6 on the other (?).

We have a problem with the stability of the two closets ordered. In both cases, it's a tightening problem at the level of the screw threads of the trunk and female parts that form the leg. Impossible to achieve complete interlocking due to the quality of the screw threads, which does not allow for good stability of the racks.

I am very over the quality of my order ... my table leg was delivered raw without paint finish with bits of metal inside the welds visible ... not professional at all compared to my first delivery ... I'm sorry but I will not you good PUB ...!!!!

The quality of the foot received is not up to the price paid 😓. Customer service on the other hand great.

Passable product but misleading site because: 1/ delivery times are not respected > when you call, you are told that the days announced are not working days but actually working days! lol 2/ in the description, you are told that screws and protective pads are included in the price > in the end, no protective pads are sent and the answer is "there is no visual showing protective pads" uhhh yes but it's written in black and white in the product description...

Shipping problem, followed by a very very slow delivery. I ordered on the recommendation of a friend who worked there, but unfortunately I won't be able to recommend it myself...

It took ages before I received my package... even AliExpress is shipping faster these days.

Shame. I never received my parcel, I sent an email to find out where my order was, I never got a reply. When I call, customer service is always unavailable. I can't recommend them.

The item received is missing a weld. I was offered to send the stand back to the workshop (10 days). Communication with the after-sales service was long and unpleasant. I do not recommend this site.

The courier dropped the parcel off on my doorstep while I was on vacation, without warning me!

The crosses are good, but the mounting plates are random.

I still have not received anything ..... order placed on 25/05/2023... shipped on 07/06/2023, following an error by the deliveryman I have not received anything and the company said they would do their best to return my order, we are on 22/06/2023 and still nothing .... but I receive requests for advice and ads every week so this is not an opinion ... well for now

Deadline not met at all Order placed on April 29 Delivery normally scheduled between May 12 and 15 Receipt of product on June 2... The finish of the product leaves much to be desired, with welding and paint missing at one junction.

Very very dissatisfied with our purchase. We have even left 1 1st foot (with varnish run and consequent marks during our 1st purchase and at the delivery new consequent mark on the foot... the person in charge of the company denies the bad services and proposes me ridiculous indemnity.... We will never forget .... G F

my inclined base plates are not adapted to my small table: the ripaton soap does not offer any help or adjustment to solve this design problem... which they are the origin!

Item not at all solid does not accept refunds

I am extremely disappointed, I ordered 2 table legs that were delivered in two weeks, while it provides a delivery of 24 to 48 hours, the providers of ripaton in this case TNT GLS The company decides to change provider to deliver us, but do not even keep us informed

I did not receive the adjustable feet on one of the products, they were supposed to send me pads to compensate, never received. I was to be reimbursed for the difference between the varnished and matte product and the adjustable feet, nothing received!

Always errors, the dimensions ordered are never good, it's really a pity, last order received the 2 legs were not the same height so difficult to fit a console 🥵🥵

Product (Le Costaud) announced available with 24/48h shipping. Received 3 weeks later. No communication, obliged to contact the support several times with minimalist answers. Average quality of the legs (rough welds, not symmetrical) This is my last order.