Customer reviews of RIPATON

Company very difficult to contact. Order out of time. Quality of the material not up to standard and poor welding. Very very disappointing. Never order again

The rack we ordered does not keep its promises, it bends under the weight of the evening dresses.

The foot arrived with 3 hits with chipped paint and one side where the paint didn't go on well, not smooth with drips.

Good but too expensive

We took the matte varnish option on the intrepid but we did not think there would be a difference in color with the grinding on the corners which is light gray and the foot dark gray. It would be better to specify it or to put a picture for the finish. It's a pity.

Bad product received. Huge box for a small shelf.

product not in conformity despite exchanges with Ripaton!

Deadline not met

Delivery announced on 16/12 then shifted every day until 22/12 then finally delivered at the beginning of January 2021

I can't give an opinion as I still haven't received my package

I ordered 4 identical feet height 20 cm and in the 4 I received 2 with a height of 17 cm and 2 others with a height of 18 cm, so one the height does not correspond to my order and two, the four feet are unusable on my furniture, there is a significant difference in height ... unfortunately I did not realize it right away and I bent them in gold. So I have an order of 55 euros unusable that remained on my back. The after sales service doesn't want to hear anything because they are bent but it's up to them first to check and send items that conform to the order. 1st experience and last... no professionalism! To flee...

I was disappointed (I understand that there are many orders) we try to order French as soon as we can and our order took as long or longer than a foreign country.

I placed an order on 3/10/20 on this site because the delivery was planned in 24-48h ... after several calls from me because no news from Ripaton I learned that there was a break on a screw, that I would be kept informed for the delivery date but that I would receive my order at a later date on 20/10! To my great surprise because still without any information from them I received my order on 23/10 (unfortunately far from 24-48h that had made us choose this site!)! However the feet are as we had imagined despite a disappointment when opening the package because on one of the feet it lacks the protective pads (hoping that the sending of those will be faster!)! We are therefore satisfied with the product but very disappointed with the management of our order.

Hello, I was rather disappointed. Order tracking and delivery, nothing to complain about. The merchandise, on the other hand, was very disappointing: for the price, we expect almost perfection. One of the feet received seemed to have been scraped before the black paint was applied.
Moreover, when fixing, the shape of the screws leaves a rather disappointing finish because they cannot be pushed in far enough so the head is very visible. Visible screws and difficult to fix. Given the long wait and that it is custom made I did not see the point of bringing up the information but in the end quite disappointed even if the final rendering when you do not look at the scratches and screws underneath, it's nice because the shape of the feet and beautiful.

Very disappointed with my custom steel legs, which I had chosen with a clear varnish finish to keep the raw steel look. The 2 legs (which are anthracite steel) have several very light stains that are totally unsightly. These stains are not indicated at all in the product description (which is limited to indicating that there may be asperities, something totally acceptable and different, because no aesthetic impact). The pictures on the product page also show beautiful feet without any stains, and I complained to the customer service, which believes that these stains are totally normal and contribute to the authenticity of the product (lol).
Anyway, apart from offering me to send them back the feet (at my expense) so that they can paint them black (at my expense) and send them back to me (at my expense), nothing. I told them to complete the product description to explain the presence of these stains, since it's normal, and to add one of my pictures that shows what it looks like. But of course they won't do it, otherwise nobody would buy these feet anymore.

I was disappointed by the quality of the finished product which has very pronounced irregularities, much more visible than on the photos of the site, no commercial gesture from the site. In short I do not recommend

There is no other word to describe the level of dirtiness of this product and moreover they find it quite normal

A problem in the selection of the volume of product ordered. Indeed when I select two units to put in my cart when I am on the product sheet, it does not save the info in the cart nor does it update the amount that it represents on the product sheet. In the end, not having paid attention to this, I thought I ordered two feet for 160€ when I discovered only one in the box to my great surprise. So I would say that I was wrong because the site does not seem to be optimized enough to avoid this kind of mistake... what is the point of putting an option to select a number of units if this option is not connected to the shopping cart...

The customer service is not at the RV

average quality, no resistance, very late reception

On the advice of a friend I tested an order, I am very satisfied with the speed, my products of a very good quality at a reasonable rate.
I have since placed a new order with my eyes closed.

Still no delivery

Very disappointed

very good product. fast delivery. i recommend it

Each foot has markings on both sides that can be seen from a distance.

The feet received are damaged in the same place on all four...
A little disappointed! Because this is the second time I order from them...

No information during the vacations for the Christmas period while it was indicated delivery product under 48h. I had to wait 12 days to get my items.

Product delivered 3 weeks late, without the screws and pads included with the product.

Package badly packed / reception of the package all ripped off and many scratches on the feet ... not cool But I had no choice but to accept because the construction site had to be finished ...

Up to now I have been very happy with your products, but I am very disappointed with the last product I ordered which has many defects. I would have liked to exchange it but I just returned from vacation and it seems that it is too late because I can't find the procedure on the site.

leg conforms to the order but the drilling was done on the wrong side (order for a high table leg) obligation to return a product in its original packaging that does not allow it.

15 days to receive my order, no apology email for the delay. On the rack is indicated a piece allowing to put a handbag, but I did not receive this piece but a rounded piece which does not allow to put a bag. 2nd order at Ripaton particularly disappointed!

The package was damaged and one of the white foot pedestals was bent.

The delivery took much longer than expected, I had no information. I had to come back to the service to know the delays. For all this a refund of 8€ of the delivery costs, without any justification to provide to my accountant! 8€ is far below the estimated damage to the quality of my relationship with my customers. The service is bad.

Not at all satisfied. Here is why: ordered on 21/07, sent on 31/07 in "Express" delivery, quite expensive by the way, but not received! Until then, no responsibility from Ripaton... But then it's a demonstration of incompetence: only one answer, after a reminder (!), to my complaint promising an answer within 24h. Since then, 24 hours have passed, but total silence in spite of my numerous reminders; where is the parcel? what do they intend to do? No answer. And this is probably where the problem lies: this company has no resources available to deal with the slightest transport problem or even to devote to a minimal communication with its customers in trouble. So this company should be avoided.

product not delivered to the right address, the deliveryman forces us to move to pick up our goods at more than 30KM from the planned location?

Perfect product, but the service leaves something to be desired! Error on the shipping costs + huge delay in delivery and when you try to contact them they don't even answer you ...

Nice packaging but half of the order was missing (the screws). Blocked without table until I sent it back... Requested for 2 days, not yet sent. Sorry :/

I ordered white feet, I received grey feet. I ordered screws, I didn't receive any. Three weeks after I reported the problem, I was promised white feet but I still have nothing. The feet are expensive and I expected an exceptional quality of service. Very disappointed.

Dissatisfied with the quality of the service and the various exchanges and excuses for me to correct my comment!