Customer reviews of RIPATON

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Michel B.

Rating: 3 out of 5

Published on 08/02/2023 à 09h05 following a purchase from 19/01/2023

Hello at the level of delivery the package was damaged

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Eric S.

Rating: 3 out of 5

Published on 19/01/2023 à 14h18 following a purchase from 18/12/2022

Foot received with many scratches and traces of rubbing. Assembly a little light to support 180kg tray

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Bacqueville L.

Rating: 3 out of 5

Published on 07/01/2023 à 17h51 following a purchase from 15/12/2022

Very satisfied with the feet of beautiful work but feet received without the fixing screws nor the skids.

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Etienne P.

Rating: 3 out of 5

Published on 13/10/2022 à 08h21 following a purchase from 01/10/2022

I am satisfied with the product itself (desk legs) However I find some things disturbing, especially considering the price paid: - the 2 legs were extremely dirty (shoe marks on a dusty background) - the box contained only 2 "adherent pads" - 2 screws were missing (obviously the package of screws was opened during transport, they were all loose in the package)

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Pierre C.

Rating: 2 out of 5

Published on 10/10/2022 à 08h53 following a purchase from 29/09/2022

Always errors, the dimensions ordered are never good, it's really a pity, last order received the 2 legs were not the same height so difficult to fit a console 🥵🥵

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Cyrille C.

Rating: 2 out of 5

Published on 29/09/2022 à 11h42 following a purchase from 19/08/2022

Product (Le Costaud) announced available with 24/48h shipping. Received 3 weeks later. No communication, obliged to contact the support several times with minimalist answers. Average quality of the legs (rough welds, not symmetrical) This is my last order.

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Pauline G.

Rating: 3 out of 5

Published on 25/09/2022 à 15h15 following a purchase from 26/08/2022

X

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Kevin P.

Rating: 3 out of 5

Published on 19/09/2022 à 06h23 following a purchase from 23/08/2022

Feet of good bills However with the reception they were damaged, surely of transport. They were not especially protected from rubbing against each other ... A little disappointed given the price for two feet ...

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Laurie F.

Rating: 3 out of 5

Published on 15/09/2022 à 18h44 following a purchase from 17/08/2022

Disappointed! Many scratches

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Christine B.

Rating: 2 out of 5

Published on 15/09/2022 à 07h38 following a purchase from 29/05/2022

The rack we ordered does not keep its promises, it bends under the weight of the evening dresses.

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Christelle M.

Rating: 3 out of 5

Published on 11/09/2022 à 11h04 following a purchase from 07/08/2022

The products arrived damaged. If this was due to shipping, I could have understood. But no, the main damage was under the thick protections. I did not find this honest and therefore will not recommend the site.

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Damien P.

Rating: 3 out of 5

Published on 31/08/2022 à 07h25 following a purchase from 04/07/2022

Product ordered not as good as expected. Finally got my money back after a long month of waiting. Too bad because I was expecting a lot from the rack.

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Martine B.

Rating: 2 out of 5

Published on 22/08/2022 à 14h34 following a purchase from 02/08/2022

The foot arrived with 3 hits with chipped paint and one side where the paint didn't go on well, not smooth with drips.

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Gael W.

Rating: 3 out of 5

Published on 21/08/2022 à 08h09 following a purchase from 27/07/2022

lack of finish on the legs medium fit

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Caroline M.

Rating: 2 out of 5

Published on 19/04/2022 à 06h20 following a purchase from 08/04/2022

Good but too expensive

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Laura B.

Rating: 3 out of 5

Published on 01/11/2021 à 08h29 following a purchase from 05/10/2021

Menu to review.
In the main menu you can see the architecture of the site with the different categories of products but only on hovering; every other time the menu disappears when you move a little and once you have chosen a category (like table legs for example), you don't see the sub categories anymore.

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Response from RIPATON Published on 05/11/2021

Hello Laura, Thank you for your feedback, it is important for us to have customer feedback. We are currently working on an update of our site. We hope that the navigation will be more fluid :-) See you soon, Marie

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Marine R.

Rating: 3 out of 5

Published on 14/10/2021 à 14h09 following a purchase from 04/10/2021

Two feet out of 4 were missing paint on the side attachment it's a shame. Otherwise fast delivery

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Emilie L.

Rating: 3 out of 5

Published on 04/10/2021 à 15h22 following a purchase from 20/09/2021

Correct after sales service

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Sandrine B.

Rating: 2 out of 5

Published on 26/09/2021 à 12h19 following a purchase from 15/09/2021

We took the matte varnish option on the intrepid but we did not think there would be a difference in color with the grinding on the corners which is light gray and the foot dark gray. It would be better to specify it or to put a picture for the finish. It's a pity.

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sebastien M.

Rating: 2 out of 5

Published on 22/08/2021 à 14h43 following a purchase from 12/08/2021

Bad product received. Huge box for a small shelf.

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Response from RIPATON Published on 23/08/2021

Hello, Thank you for your feedback. There was a preparation error on your order. The after-sales service was quickly taken care of to proceed with the exchange of your order. Beautiful day, Marie de RIPATON

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Patrick G.

Rating: 3 out of 5

Published on 12/08/2021 à 18h56 following a purchase from 02/08/2021

Lack of fluidity and unclear options

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Frank L.

Rating: 3 out of 5

Published on 17/07/2021 à 13h42 following a purchase from 07/07/2021

The transport deadlines are not respected. The tracing of the carrier is totally faulty and the information is erroneous.
The feet were delivered to me in Sartene, 7km from my home!

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Joeva L.

Rating: 3 out of 5

Published on 06/06/2021 à 11h44 following a purchase from 19/05/2021

Correct price and delivery time. On the other hand, the finishing touches are not very good. The foot ordered to measure (140e all the same) is badly welded in an angle. Quite disappointing...

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Christine L.

Rating: 3 out of 5

Published on 30/05/2021 à 10h50 following a purchase from 11/05/2021

Hello, Improvement, it would be better to protect the orders in the box, because I received my table leg my protected and cardboard very damaged, I will recommend the same table leg, hoping that it will be better protected. Sincerely

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Response from RIPATON Published on 04/06/2021

Hello, Thank you for your feedback! We are currently working on a new packaging for this foot reference. We hope you enjoy your order. Best regards, Marie de Ripaton

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Pascal V.

Rating: 2 out of 5

Published on 08/03/2021 à 12h11 following a purchase from 24/02/2021

product not in conformity despite exchanges with Ripaton!

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Stephane C.

Rating: 3 out of 5

Published on 05/03/2021 à 19h35 following a purchase from 23/02/2021

Error in my delivery, you have a letter from me which I am waiting for the return

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Response from RIPATON Published on 08/03/2021

Hello, I have replied to your order, please check your junk mail. I'm waiting for a return from you! Beautiful day, Marie de RIPATON

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Patrick C.

Rating: 2 out of 5

Published on 26/02/2021 à 17h04 following a purchase from 16/02/2021

Deadline not met

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Loïc A.

Rating: 3 out of 5

Published on 25/02/2021 à 16h46 following a purchase from 15/02/2021

Second order in 2 months and second delivery problem.
The carrier does not respect the day he announces nor the time slot he proposes by sms and obviously does not warn of these hazards.

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Maxime N.

Rating: 3 out of 5

Published on 11/02/2021 à 16h23 following a purchase from 01/02/2021

Nice idea but surprise on delivery

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Loïc A.

Rating: 3 out of 5

Published on 04/02/2021 à 19h18 following a purchase from 25/01/2021

Clear and precise site, pleasant navigation / Good product ordered, qualitative, conforms / Delivery not respectful of the announced timing.

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Response from RIPATON Published on 08/02/2021

Hello, thank you for your feedback! The delivery times are indicated on each product sheet. The products in powder coated or varnished finish require between 10 and 12 working days of manufacturing. We hope you like your feet! See you soon. Marie de RIPATON

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Franck P.

Rating: 3 out of 5

Published on 28/01/2021 à 22h43 following a purchase from 18/01/2021

Overall satisfied.
Point to improve: order on 15/12 for delivery at the beginning of January, finally delivery on 18 January (package arrived damaged, luckily the material had nothing)

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Response from RIPATON Published on 29/01/2021

Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON

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Virginie M.

Rating: 3 out of 5

Published on 28/01/2021 à 18h45 following a purchase from 18/01/2021

I ordered a standard product (not custom made) and the delivery was way too looooooonnnnngue (ordered on December 11th, received on January 25th ...)

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Response from RIPATON Published on 29/01/2021

Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON

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Bouetard A.

Rating: 3 out of 5

Published on 18/01/2021 à 18h38 following a purchase from 08/01/2021

Very good product, except for the very poor packaging, opened everywhere during transport. The deliveryman was very correct and even offered to open the box for the control of the product, there were only three screws left, and three insulating pads for the feet so two stars less, review your packaging to avoid unhappy customers. It's a shame, it deserves five stars.

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Response from RIPATON Published on 20/01/2021

Hello and thank you for your review! It does deserve a better box. We are currently working on a new packaging for this product which should be released in a very short time. Thank you for your feedback. We hope to see you soon. See you soon! Marie from RIPATON

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Jean-Pierre T.

Rating: 2 out of 5

Published on 08/01/2021 à 13h52 following a purchase from 14/12/2020

Delivery announced on 16/12 then shifted every day until 22/12 then finally delivered at the beginning of January 2021

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Response from RIPATON Published on 11/01/2021

Hello, Thank you for your feedback! The package was delivered to the carrier on 15/12 with a few days delay due to a shortage of raw material. I'm sorry to see that the package took almost 2 weeks to be delivered to you. We hope you like the feet :-) Have a nice day, and see you soon. Sincerely yours, Marie de RIPATON

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Pierre F.

Rating: 3 out of 5

Published on 29/12/2020 à 08h48 following a purchase from 15/12/2020

Little choice, but beautiful products.

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Marianne S.

Rating: 3 out of 5

Published on 28/12/2020 à 10h37 following a purchase from 17/12/2020

Delivery too long

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Response from RIPATON Published on 30/12/2020

Hello, Thank you for your opinion! Indeed we have encountered a shortage of steel for this foot following an increase in orders. We hope you like your foot :-) See you soon, Marie Team RIPATON

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Christophe L.

Rating: 3 out of 5

Published on 25/12/2020 à 15h32 following a purchase from 15/12/2020

4 tubes welded for 114€ They could at least have put the tube connections on the same side

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Claire K.

Rating: 3 out of 5

Published on 24/12/2020 à 17h58 following a purchase from 14/12/2020

Satisfied with the product but delivery time 3 times longer than advertised.

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Response from RIPATON Published on 30/12/2020

Hello, Thank you for your feedback! The manufacturing times are indicated on the product sheets. Depending on the finish, it takes 10-15 working days. Your feet needing a thermo-lacquering treatment, they were sent after manufacturing and painting, within the announced time. See you soon, Marie Team RIPATON

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Véronique L.

Rating: 2 out of 5

Published on 19/12/2020 à 18h03 following a purchase from 09/12/2020

I can't give an opinion as I still haven't received my package

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Marc L.

Rating: 3 out of 5

Published on 18/12/2020 à 13h05 following a purchase from 08/12/2020

The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.

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Response from RIPATON Published on 18/12/2020

Hello, Thank you for your feedback! The lead time for custom-made products is 10-15 working days. This lead time is indicated on the product sheets :-) We hope you like your foot ! See you soon, Marie - Team RIPATON