The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
4 on the product and the bed for assembly with gloves. well done but 2 stars on delivery (when you can not deliver on time it is important to warn customers)
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Response from RIPATON
Thank you, Cecile, for your feedback and support. We are very sorry for the delay in delivery. We are working hard to improve our service and especially to offer faster delivery. We are pleased that you are satisfied with the product and the glove assembly. We greatly appreciate your confidence and look forward to serving you again.
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Benedicte M.
Rating: 4 out of 5
following a purchase from 18/11/2023
Despite a small discrepancy between the photo on the website and the product received (/ appearance of the finish), we are satisfied with this product made in Montpellier ;-)
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Response from RIPATON
Thank you very much Benedicte for your feedback and support. We are happy to hear that you are satisfied with the product. We continue to work hard to improve the quality and finish of our products.
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Agnès C.
Rating: 2 out of 5
following a purchase from 27/11/2023
The paint peeled off as soon as the feet were removed from the box. The pair delivered is heterogeneous: 4 fixing holes on one leg, 6 on the other (?).
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Lucas P.
Rating: 4 out of 5
following a purchase from 24/11/2023
Good product, too bad you have to buy a complete bench kit which is cheaper than the legs alone...
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Response from RIPATON
Thank you for sharing your review Lucas! We're glad you like our product. We are sorry that you find the kit more beneficial for your budget. We try to provide the best value to our customers and are constantly working to improve our pricing. Thanks again for your interest!
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Anne R.
Rating: 4 out of 5
following a purchase from 20/11/2023
Very good tracking. The parcel is what I asked for. But be careful: the deliveryman left the parcel in front of my door, without calling me. He didn't leave it with a neighbor. Fortunately it was safe at home and was not stolen...
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Response from RIPATON
Thank you for your review, Anne. We are delighted that you were satisfied with the package and we note your comment about the delivery person. We'll make sure it doesn't happen again.
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thierry C.
Rating: 4 out of 5
following a purchase from 19/11/2023
A knock and a scratch on one foot, but otherwise the product is worth the price, perhaps a better protection should be considered.
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Response from RIPATON
Thank you very much Thierry for your feedback. We thank you for pointing out this defect and will look into the possibility of improving the protection of our products.
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Didier P.
Rating: 4 out of 5
following a purchase from 12/11/2023
The foot was well protected. Deadlines were met and the carrier was faultless. Thank you
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Response from RIPATON
It's great to hear that we met your needs and that you were satisfied with our services. Thank you for taking the time to share your experience with us.
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Ivan P.
Rating: 4 out of 5
following a purchase from 07/11/2023
Order custom table legs. Excellent quality and perfectly machined. A plus would have been to offer a diagram at the time of ordering, allowing you to choose the location of the holes that will receive the screws to attach the legs to the tabletop. The holes were placed by default I suppose, and some of them are less than 1 cm from the edge. If I don't want to damage the tray, I need at least 3 cm between the holes and the edges of the tray to prevent the wood from splintering. So I had to re-drill some holes, fortunately I've got a machine for that, otherwise good luck with the drill.
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Response from RIPATON
Thank you very much for your review, Ivan. We are delighted that you appreciate the quality of our products. We will take your suggestion into consideration. We are committed to always listening to your requests and offering you quality products. Thank you again for sharing your experience and your opinion with us.
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Evangiline B.
Rating: 4 out of 5
following a purchase from 16/11/2023
Super strong. Very solid. A minor drawback is the transfer of wax or black paint to the hands.
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Response from RIPATON
Thank you very much for your feedback Evangeline. We are delighted that you like the product and find it solid. However, we take your comment about the transfer of black wax or paint to the hands very seriously and will work to correct this problem in future products.
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Julien A.
Rating: 4 out of 5
following a purchase from 30/10/2023
very serious and responsive company...having made a small mistake...
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Response from RIPATON
Thank you very much for your comment, Julien. We are delighted to have been able to count on your satisfaction and regret that we were unable to achieve perfection. We do our best to provide you with the best possible service.
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Christine F.
Rating: 4 out of 5
following a purchase from 31/10/2023
Very beautiful, high-quality and original product. The color totally matches the photos. Too bad the screws are visible.
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Response from RIPATON
Thank you Christine for your very encouraging review! We are constantly working to improve our products and your feedback is very valuable to us. We will take your suggestion into account and make sure that the screws are better concealed in the future. Thank you very much!
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Laura B.
Rating: 4 out of 5
following a purchase from 23/10/2023
Quality at the rendezvous. The order met my expectations.
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Response from RIPATON
Thank you for your positive review! We are delighted that our product has given you complete satisfaction. We make it a point of honour to offer our customers the best quality.
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Laure D.
Rating: 2 out of 5
following a purchase from 13/09/2023
The quality of the foot received is not up to the price paid 😓. Customer service on the other hand great.
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Benoit M.
Rating: 4 out of 5
following a purchase from 14/10/2023
Impeccable, just as I wanted it
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Response from RIPATON
Thank you very much for your feedback. We are delighted that our site has satisfied you.
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Léo C.
Rating: 2 out of 5
following a purchase from 04/10/2023
Shipping problem, followed by a very very slow delivery. I ordered on the recommendation of a friend who worked there, but unfortunately I won't be able to recommend it myself...
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Response from RIPATON
Hello Léo,
Thank you for your feedback. We are sincerely sorry to hear that your experience with our delivery service did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously. We are actively working to improve our shipping times so that each of our customers can benefit from impeccable service. We hope to have the opportunity to demonstrate our commitment in the future.
Best regards,
The RIPATON team
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Frédéric H.
Rating: 4 out of 5
following a purchase from 28/09/2023
Very good quality item but faulty instructions and reported by the chat, which is why I'm only giving it 4 stars.
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Response from RIPATON
Thank you Frédéric for your feedback. We strive to offer you a quality product, and apologize for the lack of precision in the instructions. We will try to correct this problem as soon as possible.
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Sébastien F.
Rating: 4 out of 5
following a purchase from 07/09/2023
The table legs are as ordered and of good quality, but the screws supplied should be of the same high standard.
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Response from RIPATON
Thank you for your feedback Sébastien. We're sorry you weren't satisfied with the quality of the screws. We will take your comment into consideration and strive to improve our product.
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Catherine G.
Rating: 4 out of 5
following a purchase from 12/09/2023
The feet are very nice. The protective pads were not in the parcel, I received them later, after an exchange of emails with customer service.
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Response from RIPATON
Thank you for your comment, Catherine! We're glad you're happy with the product you received. We're sorry that the skates weren't delivered initially and we do our best to ensure that this kind of problem doesn't happen again.
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Lina P.
Rating: 4 out of 5
following a purchase from 03/09/2023
Order received and conforms to products. Good quality
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Response from RIPATON
Thank you very much, Lina, for your positive feedback! We're glad you're satisfied with your order and hope you enjoy your purchase.
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Michel C.
Rating: 4 out of 5
following a purchase from 04/08/2023
Good products, but very expensive!
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Response from RIPATON
Thank you for your feedback, Michel. We always try to offer you quality products at attractive prices. We hope you enjoy our next offers.
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Bacqueville L.
Rating: 4 out of 5
following a purchase from 06/07/2023
Very long delivery times and little information
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Response from RIPATON
We are very sorry for this experience. We strive to provide each of our customers with the highest quality service and the shortest delivery time possible. We will take your feedback into account to improve our service. Thank you.
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Michel B.
Rating: 4 out of 5
following a purchase from 02/08/2023
Good reactivity following a quality problem with an ordered stand. Replaced stand received in 48 hours. Product conforms to my expectations. I recommend Ripaton without any problem.
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Response from RIPATON
Thank you very much Michel for your positive review and for placing your trust in us. We hope you will continue to be satisfied with our products and services.
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Sandrine P.
Rating: 4 out of 5
following a purchase from 27/07/2023
1st purchase from ripaton. Disappointed when I received it, one leg had such visible defects that I wondered how it could have been sent as it was. But I was very pleased with the way Ripaton responded to my email. New foot sent very quickly. Sav perfect. Thanks
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Response from RIPATON
We're sorry your first experience with us didn't live up to your expectations, Sandrine. We're delighted that the responsiveness of our service has fully satisfied your request. Should you have any further questions or suggestions, please do not hesitate to contact us. Thank you for choosing RIPATON.
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Julien G.
Rating: 4 out of 5
following a purchase from 08/07/2023
Nothing to say about the quality of the feet we received. They are magnificent! However, we would have liked to have been informed of the extended delivery time due to restocking. The information was only given to us once we had e-mailed after 15 days.
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Response from RIPATON
Thank you Julien for your feedback. We are sorry that the information was not communicated earlier. We do our best to provide a clear and reliable delivery service. We hope this has not affected your RIPATON experience.
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Jean Claude S.
Rating: 2 out of 5
following a purchase from 08/07/2023
The crosses are good, but the mounting plates are random.
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Michel C.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very fast shipping Good product I recommend
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Response from RIPATON
Thank you very much for your positive review, Michel! We're glad you enjoyed the shipping speed and the product. If you have any further questions, please do not hesitate to contact us.
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Bruno L.
Rating: 4 out of 5
following a purchase from 14/06/2023
After contacting you by phone for technical details, I ordered a custom-made leg for a custom-made office in a mezzanine. The product I received a little ahead of schedule was exactly what I expected. The only small problem was the large copper staples on the cardboard box. When I undid them to open the box, I scratched the paint on the leg, but fortunately on the outside, under the top. So not serious in the end. Perfect otherwise.
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Response from RIPATON
We are delighted that the product we received met your expectations and that, despite the small problem we encountered, it had no impact on the product. We thank you for your valuable feedback and hope you will be satisfied with your RIPATON product. Thank you very much!
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Sandra L.
Rating: 4 out of 5
following a purchase from 03/07/2023
Great product! But copy to be revised for the screws. Received point screws. I had to fetch cap screws + bolts.
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Response from RIPATON
Thank you for your comment, Sandra. We strive to provide you with the best service and will take your feedback on the quality of the screws and bolts into account. We thank you for your support and are delighted that you enjoyed our products.
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Damien B.
Rating: 4 out of 5
following a purchase from 29/05/2023
Very good product, unfortunately one leg was scratched inside the package
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Response from RIPATON
Thank you very much for your review, Damien. We apologize for the scuffed foot and have taken note of your review. We will do our best to improve our services.
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Nicolas D.
Rating: 2 out of 5
following a purchase from 29/04/2023
Deadline not met at all Order placed on April 29 Delivery normally scheduled between May 12 and 15 Receipt of product on June 2... The finish of the product leaves much to be desired, with welding and paint missing at one junction.
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Lucien A.
Rating: 4 out of 5
following a purchase from 19/05/2023
Shipment a little long but good product
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Response from RIPATON
Thank you for your review, Lucien. We are delighted that you enjoyed the product. We always strive to deliver our products quickly and do our best to further improve the quality of service.
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Christelle M.
Rating: 4 out of 5
following a purchase from 23/04/2023
Very nice quality feet, perfect delivery, but the price is excessive.
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Response from RIPATON
Thank you very much for your review, Christelle. We are delighted that you are satisfied with the products and the delivery and take note of your remarks concerning the price. Your satisfaction remains our priority.
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Martine B.
Rating: 4 out of 5
following a purchase from 25/03/2023
fast efficient - good product that matches the description
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Response from RIPATON
Thank you for your positive feedback, Martine. We are delighted that you like our product and that you find the service fast and efficient. We hope that your experience with RIPATON will continue to be a satisfactory one.
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Axelle L.
Rating: 4 out of 5
following a purchase from 18/03/2023
Very design and good quality stand. Easy to install
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Response from RIPATON
Thank you for your feedback Axelle! We are glad you liked the design and quality of our product. We work hard to provide easy installation and satisfaction to our customers.
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Marie-Pierre L.
Rating: 4 out of 5
following a purchase from 01/03/2023
Last package poorly packed and damaged Table base dented
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Francois H.
Rating: 4 out of 5
following a purchase from 14/03/2023
The quality of the metal elements could be better. Visible paint chip (0.5mm) on the powder coated shelf supports
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Response from RIPATON
Thank you very much for your feedback, we always strive to provide the best products and we will take your feedback into account to improve our products.
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Chauvin C.
Rating: 4 out of 5
following a purchase from 03/03/2023
Beautiful feet, think about the height of the feet before ordering.
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Response from RIPATON
Thank you very much for your review! We are glad you liked our feet. We really appreciate your advice and we will take it into consideration.
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Thierry L.
Rating: 4 out of 5
following a purchase from 06/03/2023
Everything went well
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Response from RIPATON
Thank you Thierry for leaving a positive review on our site. We are happy that your experience was satisfactory.
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Patrice C.
Rating: 4 out of 5
following a purchase from 27/02/2023
one remark, put black screws instead of white when the metal is black. satisfied with my purchase and shipping
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Response from RIPATON
Thank you very much for your feedback! We will take your suggestion into account and make sure to offer you an even more attractive product range.
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Fabrice D.
Rating: 4 out of 5
following a purchase from 21/02/2023
very good item, shipped quickly
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Response from RIPATON
Thank you very much for your review, Fabrice! We're glad you enjoyed the item and that you were happy with the delivery.
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