The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
A problem in the selection of the volume of product ordered. Indeed when I select two units to put in my cart when I am on the product sheet, it does not save the info in the cart nor does it update the amount that it represents on the product sheet. In the end, not having paid attention to this, I thought I ordered two feet for 160€ when I discovered only one in the box to my great surprise. So I would say that I was wrong because the site does not seem to be optimized enough to avoid this kind of mistake... what is the point of putting an option to select a number of units if this option is not connected to the shopping cart...
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Response from RIPATON
Hello, after checking on our side, I think there is a misunderstanding. When you select two units and add to cart, it works well on our side, the cart indicates two units. The price of the product when in place does not change on the product sheet, only in the cart.
Moreover, you can check directly at the time of payment that the amount corresponds to one foot and not two. I'm sorry for the mishap and we do our best to be transparent and serious during the ordering process. I hope this does not mar your shopping experience on our site.
We hope to see you again in the future.
Sincerely, Ripaton customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2020
average quality, no resistance, very late reception
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Response from RIPATON
Hello Reynald, You have contacted the Customer Service for this order. A reply has been sent to you. If the product does not suit you, which we can understand, we have offered you a return, which to date has not been accepted. The feet have been shipped 12 days after your order (the manufacturing time is respected). The delivery took a long time because of the carrier who is experiencing a large influx at the moment. Unfortunately, we do not control all these parameters. We remain at your disposal if needed. Sincerely yours, Marie Team RIPATON
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
the product corresponds to the orders, just a small reservation as for the feet which are used to regulate the height, a little showy for my taste, I would have preferred that it is the color of the foot, in my case white
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Nice products, clear site, fast delivery. I would have liked clearer advice on my question about which screws to use based on the thickness of the boards I use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
On-time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
very well designed site allowing to see all kinds of table legs on the same site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
no particular problem for the navigation. the site is clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
I ordered a rack, it is very good but the feet were missing in the package. The after sales service was very responsive and was able to solve the problem very quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Fast and efficient delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Very satisfied with the product, great quality. A bit of a wait as I imagine the manufacturer had a lot of demand during the containment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
The site is easy to visit. Good ergonomics. The information given is true to life.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Relatively accurate. Should better describe the complementary elements to the feet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
good quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
The site is good, the same cannot be said for the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
Nothing to say about the rendering and the order/delivery logistics. Just one drawback, which could be more annoying: A nice scratch on the face of one of the legs. I was able to assemble this leg with the scratch on the inside, so it doesn't show, but be careful anyway!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
The site is well thought out. Maybe it just lacks downloadable instructions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Delivered despite the lockdown period and very responsive in email exchanges.
Satisfied with the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Very nice site but big problem of communication and information. Delay announced in reality in working days. Almost 1 month between the order and the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Order received quickly at my home. Everything is well packaged individually, supply of screws and foot pads.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
Great site!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
The site is well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Very efficient and fast!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Very good except that for the delivery they do not specify the time it will take ... I was only told that some products could take longer but without specifying if this was the case for my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2020
Nice product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
First order. It seems clear and intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Delivery problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2020
practice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
Excellent quality of manufacture. Small downside on the delivery, package arrived completely exploded
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Satisfied, delivery a little long but answer with the cat fast and serious, so that gene less to wait a little.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
This is the only site I found to order a custom made table leg over 70 cm high. Very satisfied with the quality of the products, the quality of the packaging and the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Very qualitative product, it missed some parts, forgotten during the preparation but the customer service remedied it as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2020
Bravo and thank you Ripaton... clean packaging, it's important for black lacquered steel products !!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Perfect customer service and delivery time respected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2020
No information during the vacations for the Christmas period while it was indicated delivery product under 48h. I had to wait 12 days to get my items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Smooth site, clean delivery, and quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Received within the announced time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Product well protected but lacks protection on the inside of the foot frame. We have a scratch. Otherwise good quality product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Hello, I would encourage you to pack the items separately, this would avoid scratches.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The site is very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Efficiency, quick response to email, (even if my request was not honored!) perfect delivery
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