/10
★★★★★
based on 510 published reviews
★★★★★
based on 510 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Hello, I sent the perfume as a gift to my father but he never received it...
Gabrielle V.
purchased on 10/08/2023
Translated review1/5
★☆☆☆☆
I wanted to order a perfume and add the discount code provided to reimburse me for the samples ordered but this code is disabled!
Francoise L.
purchased on 24/10/2022
Translated review Answer from Rose et Marius
Good morning, Madam,
As soon as I got your message I sent you an email. Have you been able to read it? Can you tell me the code you have and I will look at where the problem comes from because satisfaction is at the heart of Rose et Marius' values.
As soon as I got your message I sent you an email. Have you been able to read it? Can you tell me the code you have and I will look at where the problem comes from because satisfaction is at the heart of Rose et Marius' values.
1/5
★☆☆☆☆
I purchased a box of soap. But when opened it was empty. I'm sure an oversight but none the less, disappointing as I can't return to correct the error.
Terri
purchased on 05/10/2022
Translated review Answer from Rose et Marius
Hello,
We are really sorry to read your message. We are surprised because the soap you bought is in a simple paper and not in a box and we don’t see how it could be possible. Could you please send a picture of the empty box [email protected] and we will check with our saleswoman. Thank you and have a lovely day.
We are really sorry to read your message. We are surprised because the soap you bought is in a simple paper and not in a box and we don’t see how it could be possible. Could you please send a picture of the empty box [email protected] and we will check with our saleswoman. Thank you and have a lovely day.