Customer reviews of Ruckfield

Hello,

We are sorry that your experience did not meet your expectations.

Indeed, our items tend to run rather large, as indicated by the detailed measurements in the size guide available on each product page. That is why we recommend that customers consult this guide carefully before placing an order, so they can choose the most suitable size.

Our return process is intended to be relatively straightforward. You can request a size exchange directly from your customer account. For any other reason for a return, simply contact our customer service team by email or phone so we can register your request.

In accordance with our terms and conditions of sale, return shipping costs are the customer's responsibility.

Nevertheless, we have taken note of your comments, which are valuable to us as we continue to improve our services.

The Ruckfield Team.

Hello,

We are sorry that the item's size did not meet your expectations.

However, as discussed with our customer service team, a solution was found, and you ultimately chose to keep the item for a member of your family.

We are delighted that we were able to find a satisfactory resolution and remain at your disposal if you need anything.

The Ruckfield Team.

Hello,

We are sorry for this misunderstanding and understand your disappointment.

As stated in our return policy, return shipping costs are indeed the responsibility of the customer.

However, regarding the refund, you are not obliged to accept a credit note. A refund is entirely possible. You just need to contact our customer service by email or phone to make the request, and we can proceed with the refund according to the payment method concerned.

Do not hesitate to contact us so that we can regularize the situation.

The Ruckfield Team.

Hello,

We are sorry to hear about your disappointment.

Ruckfield is indeed a French brand, whose universe and collections are imagined and developed in France, around the values and spirit of rugby that have defined our identity since our beginnings.

However, we have never claimed to have exclusively French manufacturing. Like many textile brands, we work with different production partners internationally, selected according to our specifications and quality requirements.

We understand, however, that the origin of manufacturing can be an important criterion in your choice and regret that this does not meet your expectations.

The Ruckfield team

Hello,

Thank you very much for your feedback!

We are delighted to know that you appreciate the simplicity of navigation on our site as well as the quality of our products.

Thank you for your trust and see you very soon at Ruckfield!

The Ruckfield team

Hello,

We are sorry to learn that the quality of our products did not meet your expectations.

We invite you to contact our customer service directly so that we can discuss with you, understand precisely the problem encountered with your items, and see together what solution can be proposed to you.

Please do not hesitate to also send us photos of the concerned products so that we can study the situation as best as possible.

The Ruckfield team

Hello,

We are sorry that the cut and size of these pants do not suit you. We take your feedback into account, which is valuable for improving our products.

If the item does not suit you, we invite you to contact our customer service so that our team can assist you and offer you an appropriate solution.

The Ruckfield Team.

Thank you very much for your feedback! We are delighted that the speed of delivery, the efficiency of our service, and the compliance of the product met your expectations. We look forward to satisfying you again very soon!

The Ruckfield Team.

Hello Fabienne,

We are sincerely sorry to hear that the item received did not meet your expectations and the photo presented. We completely understand your disappointment, especially for a special occasion like a birthday.

We invite you to contact us privately so that we can discuss a solution together.

The Ruckfield Team.

Thank you very much for your feedback! Your satisfaction is our greatest reward and we will not fail to share your compliments with the entire team. We look forward to welcoming you again very soon!

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feelings with us, and we are sincerely sorry to learn of your disappointment regarding the quality of your order.

Please be assured that we take your feedback very seriously and that we will forward it to our Quality department so that it can be studied with the utmost attention.

I must admit that I am surprised by your comment, as the quality of our products is one of our priorities. We place particular importance on it and do everything possible to offer items that meet our standards.

Our after-sales service is entirely at your disposal to review your request. You can contact us by email or phone; our teams will do what is necessary to provide you with an appropriate solution.

Thank you again for your feedback, which contributes to the continuous improvement of our products and services.

The Ruckfield Team.

Hello,

Thank you very much for your feedback! We are delighted to hear that the delivery was fast and that the sizes suit you perfectly.

We look forward to seeing you soon in our online store!

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We are sorry to learn that you found the return procedure complicated and costly. We take your comment into account and will forward it to the relevant department to explore possibilities for simplifying these processes.

Moreover, our customer service remains at your disposal to assist you. If needed, we can also manage the entire return procedure directly by phone to make things easier for you.

We thank you for your feedback, which helps us improve our services.

The Ruckfield Team.

Hello Sir,

We have already had the opportunity to speak by phone regarding this order.

The term "Oversize" is indeed indicated in the title of the item. We understand that this English term may not be familiar to all our customers. That is why we have also specified several times in the product description the mention "Attention: loose fit".

Furthermore, the specific size guide for this item indicates more generous dimensions than those of our classic models, which allows for a better appreciation of the volume of the cut before purchase.

As we explained to you, we are unfortunately unable to take back an item whose tags have been removed, in accordance with our return conditions.

However, in order to take your disappointment into account, we have granted you a promotional code as a commercial gesture for the inconveniences encountered.

We remain at your disposal and hope to have the opportunity to provide you with complete satisfaction on your next order.

The Ruckfield Team.

Hello Michael,

We are sincerely sorry to hear that our products did not meet your satisfaction. Your feedback is important to us, and we invite you to contact us privately to discuss your experience and find a solution together.

The Ruckfield Team.

Hello Sir,

Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your order.

Looking forward to seeing you again on our site.

The Ruckfield Team.

Hello Marc,

We are sincerely sorry to learn that the quality of your t-shirt does not meet your expectations and that the photo does not reflect the product. We invite you to contact us privately to discuss your experience and find a solution that suits you.

The Ruckfield Team.

Hello,

We are sorry to hear that our return policy did not meet your satisfaction. Indeed, as stated in our terms of sale, return costs are the responsibility of the customer, except in cases of our error or defective products. We understand that this may be a hindrance and take your comment into consideration. We thank you nonetheless for taking the time to share your opinion and hope to have the opportunity to satisfy you again.

The Ruckfield Team.

Thank you very much for your feedback! We are delighted that you are satisfied with your experience. Your recommendation is the greatest reward. See you soon at Ruckfield!

Hello Madam, your order was blocked on a platform, we have arranged together for you to have your package redelivered, the second shipment which you have indeed received. Customer service handled, problem resolved for the client.

Hello,

Thank you for taking the time to share your experience, and we sincerely apologize for the difficulties encountered while navigating our site.

We fully understand your frustration regarding the slowness, display issues, and the delays experienced during checkout. Our teams are continuously working to improve the site's performance to provide a smoother experience for all our customers.

Regarding the availability of items, our stock is updated in real-time based on orders, cancellations, and potential returns. Therefore, it can happen that a temporarily unavailable product becomes available again later. However, we understand that this situation may have caused confusion, and we regret the inconveniences caused.

Thank you for your feedback, which helps us identify areas for improvement.

The Ruckfield Team.

Hello Martine,

Thank you for your review and we are delighted to learn that our products meet your expectations.

See you very soon.
The Ruckfield Team.

Hello,

I am sincerely sorry to learn that the personalized balloon did not meet your expectations.

As you indicated, a first mistake occurred during the customization. We immediately proceeded to send a new balloon to correct this error. However, I regret that this second customization did not fully satisfy you, particularly due to the size of the writing and the presence of a comma.

I completely understand your disappointment and offer our sincerest apologies for these inconveniences. Your feedback is valuable and will be forwarded to our workshop to prevent this type of situation from happening again.

Thank you for taking the time to share your experience, and we remain at your disposal if you wish to discuss this further.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feelings with us.

Our promotional operations are generally national campaigns that are set up for specific periods and have limited validity dates. They concern all our customers and are often linked to commercial events such as sales, French Days, or other special operations. Therefore, it may happen that you receive an offer shortly after placing an order, without it being related to your customer status or your purchase history.

Regarding the Adidas All Blacks sports bag that your cousin supposedly received as a gift, it seems there is a confusion with another brand. At Ruckfield, we do not offer this type of item as a gift.

However, we remain sensitive to your loyalty and your attachment to our brand, which we sincerely appreciate.

The Ruckfield Team.

Hello Jean Marc,

Thank you for taking the time to share your experience. We are sorry to learn that the packaging did not meet your expectations. Please feel free to contact us directly so that we can discuss your situation and find a solution together.

The Ruckfield Team.

Hello,

Thank you very much for your positive feedback.

We are delighted that this product meets your satisfaction and meets your expectations. Your opinion is valuable and encourages our teams to continue offering quality products.

We look forward to seeing you again soon on our site.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your experience. We are sorry that the size information did not allow you to easily find the right size for each of your items and that the received sweater did not suit you.

We also take note of your comment regarding the return cost. Your feedback is valuable and helps us improve our size guides as well as our customers' shopping experience.

The Ruckfield Team.

Hello,

Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.

We remain at your disposal to assist you with an exchange or return if necessary.

The Ruckfield Team.

Hello,

Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.

Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.

The Ruckfield Team.

Hello Sir,

We are sorry to hear about your disappointment regarding your last order and the return fees incurred.

We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.

Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.

The Ruckfield team.

Hello Mr. BLEUZEL,

Following your feedback regarding the non-receipt of your package and the absence of a response from the carrier despite your alert, we have taken the time to address the issue together.

We confirm that the refund for your lost order has indeed been processed.

Thank you for your understanding and we remain at your disposal if needed.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We take note of your comments, which are valuable and help us continuously improve our services.

We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.

The Ruckfield team.

Hello Madam,

After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.

We hope the new size suits you. For any questions, our after-sales service remains at your disposal.

The Ruckfield Team.

Hello Mr. Curty,

We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.

Your feedback is valuable and we take it into account to continuously improve our service.

We hope to have the opportunity to fully satisfy you during your next experience.

The Ruckfield Team

Hello Isabelle,

Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.

Best regards,
The Ruckfield Team

Hello Nicolas,

Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.

Best regards,
The Ruckfield team

Dear customer, following our phone conversation, we realized that you had indeed received your order and that the comment did not concern us, and especially that you were delighted with your purchase. Best regards, the Ruckfield Team.

Hello Anthony,

A big thank you for your loyalty and for your attachment to our brand.

We are sincerely sorry to learn that the quality of some items does not fully satisfy you, especially after washing. This does not meet the standards we set for ourselves.

We draw your attention to the importance of carefully following the washing instructions indicated on the labels of our products. Moreover, the use of a dryer is not recommended for Ruckfield items, in order to best preserve their fit and quality over time.

Your feedback remains very valuable, and we take it into account with the utmost attention.

If some items have defects, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.

We thank you for your trust and honesty.

Best regards,
The Ruckfield Team