Customer reviews of Ruckfield

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 723 published reviews
5 3 406 91% 4 203 5% 3 55 1% 2 31 1% 1 28 1%

Summary of reviews

Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.

Reviews 1 and 2 stars

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P
Pascale V.
Rating: 2 out of 5
following a purchase from 01/12/2025
Way too long for the size (dress effect). Good quality material. Since it was a gift, I couldn't return it in time and it can't be worn.
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Response from Ruckfield
Pascale,

Thank you for your feedback.

We are sorry that the cut did not meet your expectations, despite a material that you liked. We also understand the constraint related to the return deadline in the context of a gift.

We invite you to contact our customer service: Eva and Bénédicte will see with you if it is possible to find a solution.

Thank you for your understanding and your trust.

See you very soon,

The Ruckfield Team
J
Joëlle C.
Rating: 1 out of 5
following a purchase from 05/11/2025
Super very good quality
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Response from Ruckfield
Hello Joëlle,

Thank you for taking the time to share your experience. We are delighted that you appreciated the quality of our products. Your satisfaction is our priority, and we are here to provide you with the best. Do not hesitate to reach out to us for any questions or needs.

Best regards,
The Ruckfield Team
B
Bernard L.
Rating: 1 out of 5
following a purchase from 07/11/2025
Inappropriate size contrary to the reviews on the site and the recommended size.
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Response from Ruckfield
Hello Bernard,

Thank you for taking the time to share your feedback. We are sorry to hear that the size of our products did not meet your satisfaction. Your feedback is valuable and will help us improve our recommendations. Please feel free to contact our customer service to help you find the size that would suit you best.

We hope to see you again soon at Ruckfield.

Best regards,
The Ruckfield team
J
Jerome V.
Rating: 2 out of 5
following a purchase from 28/11/2025
Some products did not meet the expected quality. The Lomu t-shirt did not hold up after 5 washes at the right temperature; small holes appeared at the motif level.
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Response from Ruckfield
Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn that some products did not meet your expectations, particularly the Lomu t-shirt.

Following our exchanges, we have granted you a commercial gesture, as customer satisfaction is at the heart of our priorities. We hope that this solution has met your expectations and brought you satisfaction.

We remain at your disposal for any further requests and hope to have the opportunity to provide you with a better experience on your next order.

The Ruckfield team
F
Franck A.
Rating: 1 out of 5
following a purchase from 02/11/2025
Some clothing ages poorly and rather quickly. On two of my purchases, there are manufacturing defects that I noticed too late
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Response from Ruckfield
Hello Franck,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered defects in some of our clothing. Your feedback is valuable and we will pass it on to our production team to improve the quality of our items. Please feel free to contact us directly to discuss possible solutions regarding your purchases.

The Ruckfield team.
C
Claudius G.
Rating: 2 out of 5
following a purchase from 29/12/2025
The sales service not very pleasant
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Response from Ruckfield
Hello Claudius,

Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our sales service did not meet your expectations. Your feedback is valuable and we will work to improve this aspect. Please do not hesitate to contact us directly for any other suggestions.

Best regards,
The Ruckfield team
G
Gilles E.
Rating: 1 out of 5
following a purchase from 21/11/2025
There are often the same products
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Response from Ruckfield
Hello Gilles,

Thank you for taking the time to share your feedback. We are sorry to learn that our current selection does not fully meet your expectations. Your feedback is valuable and encourages us to continue expanding our range.

Feel free to come back regularly, new collections are regularly added.

Best regards,
The Ruckfield team
L
Laurent G.
Rating: 2 out of 5
following a purchase from 05/12/2025
Hello Product expensive for average quality Quick wear of some products Best regards MR Garnier
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Response from Ruckfield
Hello Mr. Garnier,

Thank you for your feedback and we regret to learn that some of our products did not meet your expectations. At Ruckfield, we take pride in offering quality items and your opinion is valuable for us to improve. Please feel free to contact us directly so that we can discuss your experience in more detail.

Best regards,
The Ruckfield Team
A
Anne-Abelle C.
Rating: 2 out of 5
following a purchase from 19/03/2026
The floral pattern does not look like on the site. The blue short-sleeved shirt was already wrinkled under the blister... Disappointed this time but maybe I made a bad choice.
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Response from Ruckfield
Hello,

Thank you for your feedback, and I am sincerely sorry to learn that the items did not fully satisfy you.

Regarding the floral pattern, there may indeed be slight variations in rendering depending on the screens, but I completely understand your disappointment. For the blue shirt, it is obviously not normal for it to arrive wrinkled under blister, and I apologize for that.

Your satisfaction remains our priority, and we would be happy to find a solution with you (exchange, return, or other). Please feel free to let us know what would suit you best.

Hoping to reconcile you with your experience this time.

The Ruckfield team.
C
Canva B.
Rating: 1 out of 5
following a purchase from 15/01/2026
At the time of validating my cart, the order disappears. I don't want to spend another hour on it.
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Response from Ruckfield
Hello CANVA,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem during the validation of your order. We invite you to contact our customer service, who will be happy to assist you and resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Ruckfield team.
H
Héléna M.
Rating: 1 out of 5
following a purchase from 07/01/2026
I bought a black jogging suit marked in large Ruckfield on the front in XXL, it fits a bit tight. I bought the same in blue, same size, it fits perfectly. My husband only wears Ruckfield, the wardrobe is full of long and short sleeve polos and this is the only item where we were disappointed, but it doesn't change our love for this brand.
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Response from Ruckfield
Hello Helena,

Thank you for taking the time to share your feedback. We are delighted to hear that your husband appreciates our products and that your wardrobe consists of many Ruckfield pieces. We take note of your feedback regarding the jogging pants and hope that future adjustments will better meet your expectations. Your satisfaction is our priority, and we thank you for your loyalty to our brand.

Best regards,
The Ruckfield Team
P
Philippe A.
Rating: 2 out of 5
following a purchase from 22/01/2026
Hello, I find that the quality has decreased for some time even though prices have increased. The after-sales service leaves much to be desired, a message and no response. I made a purchase on Thursday of several polos and surprise, on Friday 40% off on the site... The least you could do is to retroactively benefit the customer because we are talking about 10 hours between the order and the surprise sales. I am disappointed and yet I have been a customer for years either on the site or in the Rugby store. I sincerely think of changing brands and I have already started by buying clothes from another well-known rugby brand.. I will not place another order with Ruckfield, I am sincerely disappointed. An unhappy customer but I am just a simple customer.......
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Response from Ruckfield
Hello,

Thank you for taking the time to share your feedback and for your loyalty over the years.

We are sincerely sorry to read about your disappointment, particularly regarding your recent experience.

The commercial operation you mentioned was the start of the sales, a period regulated and common to all brands. However, we understand your feelings about the very short delay between your order and this offer.

In this type of situation, we invite you to contact our customer service: we always do our best to review each request and find an appropriate solution.

Furthermore, after verification, we unfortunately cannot find any trace of a message from you to our after-sales service. It is possible that an error occurred during the sending, which is why we invite you to contact us directly so that we can handle your request as soon as possible.

Finally, regarding prices, we want to assure you that we strive to maintain a stable and consistent pricing policy over time, in line with the quality of our products.

We remain at your disposal and hope to have the opportunity to provide you with a solution. Our customer service is available at [email protected] or by phone at 04 84 51 09 61. Eva and Bénédicte will be happy to assist you.

Best regards,
The Ruckfield team
J
Jean-Christophe G.
Rating: 2 out of 5
following a purchase from 14/01/2026
Size problem... dressing with you in XL for years I notice that sometimes depending on the items the XL is gigantic and the L is often very small... no regular follow-up on this criterion it's a shame because it harms your brand!
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Response from Ruckfield
Hello Jean-Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered sizing issues with our items. Your feedback is valuable and will help us improve our range. Your request has been sent to the quality department.

We remain at your disposal for any other suggestions or questions.

Best regards,
The Ruckfield team
D
Daniel D.
Rating: 1 out of 5
following a purchase from 21/01/2026
I did not receive an order with the number 110313840. Give me the details of the concerned items.
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Response from Ruckfield
Hello Daniel,

Thank you for taking the time to share your feedback. We are sorry to learn that you did not receive your order. To assist you better, we invite you to contact our customer service directly with your order number. We will be happy to provide you with information regarding the items.

Best regards,
The Ruckfield Team
F
Francois F.
Rating: 1 out of 5
following a purchase from 08/02/2026
Received jacket too small and down jacket too big ordered in the same size XXXL
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Response from Ruckfield
Hello,

Thank you for your feedback.

We are sorry to hear that the sizes do not suit you despite an identical order. The cuts can indeed vary depending on the models.

We invite you to consult our size guide to help you make the best choice. And if you need personalized advice, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you.

See you very soon!
M
Matthieu C.
Rating: 2 out of 5
following a purchase from 02/01/2026
I received my items but one of them, a t-shirt, had an anomaly: after the first wash, discoloration marks appeared on the fabric. I sent a complaint with supporting photos, without being contacted again until now. I am a regular customer and such silence is neither honest nor respectful.
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Response from Ruckfield
Hello Matthieu,

Thank you for your message and for your loyalty, which we sincerely appreciate.

We are sincerely sorry for the defect encountered on your t-shirt as well as for this situation. After checking, we cannot find any trace of a complaint under your name or with your email address. It is possible that an error occurred during the sending.

In order to provide you with a quick solution, we invite you to contact us directly at the following address: [email protected] or by phone at 04 84 51 09 61.

Eva and Bénédicte will be happy to handle your request and assist you.

Again, our sincere apologies for this inconvenience, and thank you for your trust.
P
Philippe P.
Rating: 2 out of 5
following a purchase from 10/01/2026
The quality of the fabric has decreased. The price is too high for the quality.
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Response from Ruckfield
Hello,

Thank you for taking the time to share your feelings.

We are sincerely sorry to learn that the quality of our products no longer fully satisfies you. At Ruckfield, we are particularly committed to the quality of materials and the durability of our collections, and your feedback is therefore taken very seriously.

Our prices reflect this commitment as well as the care taken in the design of our products. However, we understand your perception and remain fully attentive to this type of remark, which is essential for us to continue to progress.

If a particular item has not met your satisfaction, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.

We thank you for your trust and hope to fully satisfy you during your next experiences.

See you very soon,
The Ruckfield team
M
Marie Christine C.
Rating: 2 out of 5
following a purchase from 12/01/2026
Delivery time was correct. Defective item in terms of printing. It is embroidered "ruby" and not "rugby"!! Is that why the price was reduced!? It would be good to inform.
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Response from Ruckfield
Hello Marie-Christine,

Thank you for taking the time to share your feedback. We are sorry to learn that the item received did not meet your expectations. We place great importance on the quality of our products and your satisfaction. We will forward your comment regarding the printing to our team. Please feel free to contact us directly to resolve this issue.

Best regards,
The Ruckfield Team
M
Mireille R.
Rating: 2 out of 5
following a purchase from 03/01/2026
Very nice t-shirt and very good fit and quality.
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Response from Ruckfield
Hello Mireille,

Thank you for your positive comments on the fit and quality of our t-shirt. We are delighted that you like it! Don't hesitate to share with us what could improve your experience.

Best regards,
The Ruckfield Team
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