Customer reviews of Ruckfield

Hello Benjamin,

Thank you sincerely for your feedback on your first order. We are delighted that you appreciate the quality of the cotton in our T-shirts, and we have taken note of your comments about the sizing so we can improve our customers' experience.

We hope to see you again soon in our online store.

The Ruckfield Team.

Hello,

We are sorry that your experience did not meet your expectations.

Indeed, our items tend to run rather large, as indicated by the detailed measurements in the size guide available on each product page. That is why we recommend that customers consult this guide carefully before placing an order, so they can choose the most suitable size.

Our return process is intended to be relatively straightforward. You can request a size exchange directly from your customer account. For any other reason for a return, simply contact our customer service team by email or phone so we can register your request.

In accordance with our terms and conditions of sale, return shipping costs are the customer's responsibility.

Nevertheless, we have taken note of your comments, which are valuable to us as we continue to improve our services.

The Ruckfield Team.

Hello Mamadou,

Thank you sincerely for your rating. We are delighted to have you as one of our customers and hope to see you again very soon in our online store to discover our new collections.

The Ruckfield Team.

Hello,

As discussed by email, we confirm that the Bermuda shorts you received do match the model you ordered and the one shown on our website. You simply hadn't noticed the patterns when placing your order.

We understand, however, that the item does not meet your expectations. That is why we agreed to arrange its return.

Please don't hesitate to contact us if you have any questions.

The Ruckfield Team.

Hello,

We are sorry that the item's size did not meet your expectations.

However, as discussed with our customer service team, a solution was found, and you ultimately chose to keep the item for a member of your family.

We are delighted that we were able to find a satisfactory resolution and remain at your disposal if you need anything.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback. We are pleased to hear that your package was received on time, but we regret that the product and your return experience did not fully satisfy you.

As stated in our General Terms and Conditions of Sale, return shipping costs are the responsibility of the customer.

Regarding the refund, it is indeed possible. If a credit was offered to you while you wanted a refund, we simply invite you to contact our customer service so that we can take the necessary steps.

We remain at your disposal to assist you.

The Ruckfield Team.

Hello,

As mentioned together during our previous email exchanges, after checking your order, the fleece was indeed ordered in size 4XL and not in 3XL.

The order was therefore prepared and shipped according to the size selected at the time of your purchase. Unfortunately, this is not an error in preparation on the part of our warehouse.

In this case, the return costs remain the responsibility of the customer, in accordance with our return policy.

We apologize for this confusion and remain available if you need help with your return or to order the fleece in the desired size.

The Ruckfield Team.

Hello,

We sincerely apologize for the inconvenience caused by this 3-day delivery delay, unfortunately beyond our control.

We fully understand your disappointment and hope that the items received will fully satisfy you.

Thank you for your patience and understanding.

The Ruckfield Team.

Hello Lionel,

We sincerely thank you for your loyalty and for taking the time to share your opinion. We are sorry to learn that the size of your latest boxers does not meet your expectations and we take note of your feedback to improve our services.

We wish you a pleasant day.

The Ruckfield Team.

Hello Françoise,

Thank you very much for your feedback! We are delighted that you enjoyed your experience at Ruckfield. We hope to see you again soon to offer you even more satisfaction.

The Ruckfield Team.

Hello Jacques,

Thank you for taking the time to share your opinion. Your feedback is valuable and helps us improve our offer. We take your comments into account and hope to offer you new collections that will better meet your expectations in the future.

Best regards,

Bénédicte from customer service that you had for the exchange of the sweatshirt.

Hello,

We are sorry to hear about your disappointment.

Ruckfield is indeed a French brand, whose universe and collections are imagined and developed in France, around the values and spirit of rugby that have defined our identity since our beginnings.

However, we have never claimed to have exclusively French manufacturing. Like many textile brands, we work with different production partners internationally, selected according to our specifications and quality requirements.

We understand, however, that the origin of manufacturing can be an important criterion in your choice and regret that this does not meet your expectations.

The Ruckfield team

Hello Jean Marc,

We sincerely thank you for your feedback and are delighted to hear that you appreciate the quality of our polo. We take note of your comment regarding the length. We would like to inform you that a size guide is available on each product page. This may help you in your choice.

We wish you an excellent day,
The Ruckfield team.

Hello,

Thank you for taking the time to share your experience and especially thank you for your loyalty throughout all these orders!

We are pleased to have been able to provide you with a solution regarding the issue encountered with your long-sleeved polo.

We also take into account your more mixed feedback on your overall experience and hope that your future orders will bring you complete satisfaction.

See you soon at Ruckfield!

The Ruckfield team

Hello,

Thank you very much for your feedback!

We are delighted to know that you appreciate the simplicity of navigation on our site as well as the quality of our products.

Thank you for your trust and see you very soon at Ruckfield!

The Ruckfield team

Hello,

We are sorry to learn that your polo showed signs of discoloration as soon as the first wash.

This situation is of course not normal. We invite you to contact our customer service, attaching if possible some photos of the concerned article, so that we can study the problem and propose you an appropriate solution.

Thank you for taking the time to share your experience with us.

The Ruckfield team

Hello,

Following your notice, we have tracked your package. Unfortunately, it could not be delivered to the initially chosen pickup point, as it was saturated.

However, the delivery person has successfully dropped off your package at another pickup point, where it is currently available.

We have contacted you privately to provide you with all the necessary information regarding this new pickup point and to allow you to retrieve your package.

The Ruckfield Team.

Hello,

We are sorry that the cut and size of these pants do not suit you. We take your feedback into account, which is valuable for improving our products.

If the item does not suit you, we invite you to contact our customer service so that our team can assist you and offer you an appropriate solution.

The Ruckfield Team.

Hello,

Thank you for your feedback and we are sorry for this misunderstanding.

We confirm that refunds are indeed possible in case of return. You just need to contact our customer service specifying that you wish to obtain a refund, so that we can process your request accordingly.

So don't hesitate to contact us, our team is at your disposal to assist you in this process.

The Ruckfield Team.

Thank you very much for your feedback! We are delighted that the speed of delivery, the efficiency of our service, and the compliance of the product met your expectations. We look forward to satisfying you again very soon!

The Ruckfield Team.

Hello,

Thank you for your feedback and we are pleased to hear that you appreciate the colors of our products. We take your comments on size into account to continue improving our collections.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with your purchase.

We also take note of your comment regarding returns. We understand that providing a prepaid return label can be a real convenience, and we appreciate your feedback. Your comments are valuable, and we will pass them on to our teams to explore possible improvements to our service.

We look forward to seeing you again on our site.

The Ruckfield Team.

Hello,

Thank you for your feedback. We understand that our procedure may have disappointed you.

If you would like to obtain a refund rather than a credit note, we simply invite you to contact our customer service. This request cannot be made directly from your customer area, but our team will be able to review it and assist you with the process.

Feel free to write to us, we will do what is necessary to find an appropriate solution.

The Ruckfield Team.

Hello,

Thank you for your message and we are sorry that you did not receive your €10 discount code.

Can you confirm that you are indeed subscribed to our newsletter? If so, we invite you to check your Junk / Spam folder, as the email containing your promotional code should have been sent to you.

If, after checking, you still cannot find this email, please do not hesitate to contact us again. We will find a solution for you to benefit from your offer.

The Ruckfield Team.

Hello Sylvian,

Thank you for taking the time to share your opinion. We are glad that you found a solution by giving it as a gift, even though size M did not fit perfectly. We hope you will have an even more satisfying experience with your next order.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feelings with us, and we are sincerely sorry to learn of your disappointment regarding the quality of your order.

Please be assured that we take your feedback very seriously and that we will forward it to our Quality department so that it can be studied with the utmost attention.

I must admit that I am surprised by your comment, as the quality of our products is one of our priorities. We place particular importance on it and do everything possible to offer items that meet our standards.

Our after-sales service is entirely at your disposal to review your request. You can contact us by email or phone; our teams will do what is necessary to provide you with an appropriate solution.

Thank you again for your feedback, which contributes to the continuous improvement of our products and services.

The Ruckfield Team.

Hello,

Thank you very much for your feedback! We are delighted to hear that the delivery was fast and that the sizes suit you perfectly.

We look forward to seeing you soon in our online store!

The Ruckfield Team.

Hello Erik,

Thank you for your feedback and we are glad that you found our site to your liking. We take your comments regarding the quality of our products into account and are always listening to our customers to improve. Please feel free to share more details if you wish.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We are delighted that the socks fully satisfy you. However, we are sorry to learn that the mugs did not meet your expectations.

Your comment is valuable and will be forwarded to our teams to help us improve our products.

We hope to have the pleasure of fully satisfying you on your next order.

The Ruckfield Team.

Hello Sir,

We have already had the opportunity to speak by phone regarding this order.

The term "Oversize" is indeed indicated in the title of the item. We understand that this English term may not be familiar to all our customers. That is why we have also specified several times in the product description the mention "Attention: loose fit".

Furthermore, the specific size guide for this item indicates more generous dimensions than those of our classic models, which allows for a better appreciation of the volume of the cut before purchase.

As we explained to you, we are unfortunately unable to take back an item whose tags have been removed, in accordance with our return conditions.

However, in order to take your disappointment into account, we have granted you a promotional code as a commercial gesture for the inconveniences encountered.

We remain at your disposal and hope to have the opportunity to provide you with complete satisfaction on your next order.

The Ruckfield Team.

Hello Virginie,

Thank you for your feedback, and we are delighted to hear that you appreciate the quality of our items. We take note of your comment regarding the sizes and will work to improve this experience for our customers.

The Ruckfield Team.

Hello Sir,

Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your order.

Looking forward to seeing you again on our site.

The Ruckfield Team.

Hello Madam,

Thank you for taking the time to share your opinion.

We understand your comment. Please note that our customers are self-sufficient from their customer account to make a size exchange. For any other request, simply contact us by email or phone. Our customer service is at your disposal to assist you and process your request as quickly as possible.

The Ruckfield Team.

Hello,

We are sorry to hear that our return policy did not meet your satisfaction. Indeed, as stated in our terms of sale, return costs are the responsibility of the customer, except in cases of our error or defective products. We understand that this may be a hindrance and take your comment into consideration. We thank you nonetheless for taking the time to share your opinion and hope to have the opportunity to satisfy you again.

The Ruckfield Team.

Hello Madam, your order was blocked on a platform, we have arranged together for you to have your package redelivered, the second shipment which you have indeed received. Customer service handled, problem resolved for the client.

Hello,

Thank you for your feedback and for your order. We are delighted that you are satisfied with your purchase.

Regarding shipping costs, we offer delivery via Colissimo Point Relais starting at €3.90, while trying to keep the prices as fair as possible despite the transport costs applied by the carriers.

We nevertheless take your comment into account and thank you for your opinion.

The Ruckfield Team.

Hello Martine,

Thank you for your review and we are delighted to learn that our products meet your expectations.

See you very soon.
The Ruckfield Team.

Hello,

I am sincerely sorry to learn that the personalized balloon did not meet your expectations.

As you indicated, a first mistake occurred during the customization. We immediately proceeded to send a new balloon to correct this error. However, I regret that this second customization did not fully satisfy you, particularly due to the size of the writing and the presence of a comma.

I completely understand your disappointment and offer our sincerest apologies for these inconveniences. Your feedback is valuable and will be forwarded to our workshop to prevent this type of situation from happening again.

Thank you for taking the time to share your experience, and we remain at your disposal if you wish to discuss this further.

The Ruckfield Team.