Customer reviews of Ruckfield

Hello Madam,

We are sincerely sorry for this experience and fully understand your dissatisfaction.

As agreed in our exchanges, we are waiting for the photos of the concerned items in order to analyze the situation and provide you with an appropriate solution as soon as possible.

Customer satisfaction is a priority for us, and we will do everything possible to resolve this issue quickly.

Thank you for your feedback and we remain at your disposal.

The Ruckfield Team.

Hello,

Thank you for your loyalty to Ruckfield and for your sincere feedback on our products.

We are delighted to read that you usually appreciate the quality of our collections. However, we are sorry to learn that your beach towel did not fully meet your satisfaction and that it did not meet your quality expectations.

We attach great importance to our customers' feedback, including on our collaborations, and your comment will be passed on to our teams so they can take it into account.

We thank you for taking the time to share your experience and hope to have the opportunity to fully convince you during your next purchase.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your opinion and satisfaction regarding our products.

We also take note of your comment regarding return fees. We fully understand your point of view and know that this solution is currently offered by many brands. Your feedback is valuable and will be passed on to our teams to inform our reflections on the continuous improvement of our services.

We thank you for your trust and hope to continue to satisfy you with your future orders.

The Ruckfield Team.

Hello Jean Marc,

Thank you for taking the time to share your experience. We are sorry to learn that the packaging did not meet your expectations. Please feel free to contact us directly so that we can discuss your situation and find a solution together.

The Ruckfield Team.

Hello,

Thank you very much for your positive feedback.

We are delighted that this product meets your satisfaction and meets your expectations. Your opinion is valuable and encourages our teams to continue offering quality products.

We look forward to seeing you again soon on our site.

The Ruckfield Team.

Hello,

Thank you for your feedback. We take note of your comment regarding our sizing. Depending on the models, there may indeed be differences in cut or measurements.

We remain at your disposal to assist you with an exchange or return if necessary.

The Ruckfield Team.

Hello,

Thank you for your feedback. Our products sometimes experience high demand and certain sizes or references may quickly be out of stock.

We do our best to restock our collections as quickly as possible and hope to satisfy you on your next order.

The Ruckfield Team.

Hello,

Following your email, I contacted you but unfortunately never received a response from you.

We are sincerely sorry for this inconvenience regarding the seams of your items. Don’t hesitate to get back to us if needed, we remain at your disposal to find a solution.

The Ruckfield Team.

Hello, we thank you for your feedback and are sincerely sorry for your disappointment regarding the t-shirts received. Our teams work daily to offer products at the best quality level, and we take your feedback very seriously. We invite you to contact us privately to discuss your experience and provide you with an appropriate response.

The Ruckfield Team.

Hello, we thank you for your trust over your orders. We regret that the polos received this time do not match the usual fit of our products in 3XL. Your feedback is important to us, and we invite you to contact our customer service so that we can assist you.

The Ruckfield Team.

Hello Sir,

We are sorry to hear about your disappointment regarding your last order and the return fees incurred.

We also take note of your comment regarding the lack of clarity around shirt sizes. Your feedback is valuable and helps us continuously improve our products and size information.

Please do not hesitate to contact the customer service of the site, our team is here to listen to you and available to assist you and find a solution suitable for your situation.

The Ruckfield team.

Hello Mr. BLEUZEL,

Following your feedback regarding the non-receipt of your package and the absence of a response from the carrier despite your alert, we have taken the time to address the issue together.

We confirm that the refund for your lost order has indeed been processed.

Thank you for your understanding and we remain at your disposal if needed.

The Ruckfield Team.

Hello Mr. MARRO,

Thank you very much for your feedback, we are delighted that the delivery and packaging met your satisfaction.

However, we are sorry to hear that the item is too small. Please do not hesitate to contact our after-sales service: Bénédicte and Eva will be happy to assist you in finding a solution.

The Ruckfield Team.

Hello,

Thank you very much for your feedback! We are delighted that you like the colors.

See you very soon,
The Ruckfield Team.

Hello Mr. BIBAUD,

Thank you very much for your valuable feedback, it is very important to us.

We are sorry to learn that the items do not fully meet your expectations.

If you wish, please do not hesitate to contact our customer service who can assist you with your return process.

We remain at your disposal and hope to satisfy you with your next order.

The Ruckfield Team

Hello Anne Sophie,

Thank you for your feedback and for taking the time to share your opinion. We are sorry to learn that you have noticed a decrease in quality. Your feedback is valuable and will help us improve our products. Please feel free to share any specific suggestions or comments.

We hope to satisfy you during your next visits.

Best regards,
The Ruckfield Team

Hello Elie,

Thank you for taking the time to share your feedback. We are sorry to hear that the quality of one of our polos did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your experience in more detail. We hope to fully satisfy you during your next visits.

Best regards,
The Ruckfield team.

Hello Sir,

Thank you for your feedback. Colors can sometimes slightly vary depending on the lighting during the shot as well as the screen settings. However, we do our best to be as faithful to reality as possible.

If needed, do not hesitate to contact our after-sales service: Eva and Bénédicte will be happy to assist you, especially if you wish to proceed with an exchange.

See you soon on our site!
The Ruckfield Team

Hello Madam, following our phone conversation, I am able to tell you that we have never received your request, which is why we have not responded to you. We remain at your disposal for any other requests. Best regards, the Ruckfield Team.

Hello Philippe,

Thank you very much for your feedback.

We are delighted that you like the quality of our products. However, we are sorry that the sizes do not meet your expectations, and we understand that this can be disappointing.

We advise you to consult our size guide for each item. And if needed, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you in finding the most suitable size.

Thank you for your trust and your loyalty to our brand.

See you very soon!

The Ruckfield Team

Hello Philippe,

Thank you for taking the time to share your feedback.

We are sorry to hear that the sizes of our chinos did not meet your expectations. Indeed, the cuts can vary depending on the models, but we understand that this can be a source of confusion.

Your comment regarding the lack of precision on these differences is very relevant and will be forwarded to our teams to improve the clarity of the information on our site.

See you very soon,

The Ruckfield Team

Hello Annick,

Thank you for taking the time to share your feedback. We are delighted to learn that our after-sales service has met your expectations. Your satisfaction is our priority, and we hope to improve your experience in the future. Please feel free to contact us with any suggestions.

Best regards,
The Ruckfield team

Hello Pierre

Thank you for your feedback.

We are sorry to hear that your pants lost their elasticity after just one wash. This does not meet the quality level we wish to offer.

We invite you to contact our customer service so that we can analyze the situation and offer you an appropriate solution. Eva and Bénédicte will be happy to assist you.

We also recommend that you carefully follow the care instructions indicated on the label, in order to best preserve the qualities of the product.

Thank you for bringing this point to our attention and for your trust.

See you very soon,

The Ruckfield Team

Hello Sylvie,

Thank you for taking the time to share your feedback! We are delighted to hear that you appreciate the speed of our delivery and the quality of our items. Your satisfaction is important to us and we hope to provide you with an even better experience on your next order. Please feel free to share your suggestions with us!

Best regards,
The Ruckfield Team

Hello Michel, thank you for taking the time to share your feelings.

We are sincerely sorry to learn that the quality of our products does not seem to meet your expectations. At Ruckfield, we pay particular attention to the choice of materials and finishes, and your feedback is therefore taken very seriously.

If a particular item did not meet your expectations, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you a suitable solution.

Thank you for your trust.

See you very soon,

The Ruckfield Team

Hello Joëlle,

Thank you for taking the time to share your experience. We are delighted that you appreciated the quality of our products. Your satisfaction is our priority, and we are here to provide you with the best. Do not hesitate to reach out to us for any questions or needs.

Best regards,
The Ruckfield Team

Hello Bernard,

Thank you for taking the time to share your feedback. We are sorry to hear that the size of our products did not meet your satisfaction. Your feedback is valuable and will help us improve our recommendations. Please feel free to contact our customer service to help you find the size that would suit you best.

We hope to see you again soon at Ruckfield.

Best regards,
The Ruckfield team

Hello Franck,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered defects in some of our clothing. Your feedback is valuable and we will pass it on to our production team to improve the quality of our items. Please feel free to contact us directly to discuss possible solutions regarding your purchases.

The Ruckfield team.

Hello Gilles,

Thank you for taking the time to share your feedback. We are sorry to learn that our current selection does not fully meet your expectations. Your feedback is valuable and encourages us to continue expanding our range.

Feel free to come back regularly, new collections are regularly added.

Best regards,
The Ruckfield team

Hello Bernard, we thank you for taking the time to share your opinion on our Ruckfield site. We are delighted that the sweater suits you perfectly, but sorry to hear that the vest did not meet your expectations. Please feel free to contact our customer service for any questions or for a possible exchange.

The Ruckfield team

Hello Dominique,

Thank you for taking the time to share your feedback.

We understand that online shopping can sometimes be confusing, especially regarding the thickness of materials or the rendering of colors. We strive to provide the most accurate information possible, but your remark is valuable for us to continue improving.

Please feel free to consult the detailed descriptions as well as our customer service for any questions before ordering: Eva and Bénédicte will be happy to advise you.

If the item does not suit you, our customer service is also at your disposal to assist you.

Thank you for your trust and understanding.

See you very soon,

The Ruckfield Team

Hello Mr. Le Marc,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the information labels. We invite you to contact us directly so that we can provide you with an appropriate solution and explain the situation.

Best regards,
The Ruckfield team.

Hello CANVA,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem during the validation of your order. We invite you to contact our customer service, who will be happy to assist you and resolve this issue quickly. Your satisfaction is our priority.

Best regards,
The Ruckfield team.

Hello Helena,

Thank you for taking the time to share your feedback. We are delighted to hear that your husband appreciates our products and that your wardrobe consists of many Ruckfield pieces. We take note of your feedback regarding the jogging pants and hope that future adjustments will better meet your expectations. Your satisfaction is our priority, and we thank you for your loyalty to our brand.

Best regards,
The Ruckfield Team

Dear Martine,

Thank you for your feedback and your question regarding the size. We invite you to consult our size guide available on our website, which could help you make the right choice. Please feel free to contact us if you need additional information.

Best regards,
The Ruckfield team

Hello Christophe,

Thank you for taking the time to share your feedback. We are sorry to hear that you found our site confusing and not user-friendly. Your feedback is valuable and helps us improve the user experience. We will review these points to make improvements. Please feel free to share any specific suggestions you may have.

Best regards,
The Ruckfield team

Hello Daniel,

Thank you for taking the time to share your feedback. We are sorry to learn that you did not receive your order. To assist you better, we invite you to contact our customer service directly with your order number. We will be happy to provide you with information regarding the items.

Best regards,
The Ruckfield Team

Hello Maxime,

We thank you for taking the time to share your feedback. We are sorry to learn that the size of the jacket does not meet your expectations. Please feel free to contact us to exchange or return your item, our customer service is at your disposal to assist you.

Best regards,
The Ruckfield Team

Hello Stephane,

A big thank you for your feedback, it really pleases us to read that you are satisfied with the quality and our offers.
We look forward to seeing you very soon!

The Ruckfield Team

Hello,

Thank you for your feedback.

We are sorry to hear that the sizes do not suit you despite an identical order. The cuts can indeed vary depending on the models.

We invite you to consult our size guide to help you make the best choice. And if you need personalized advice, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you.

See you very soon!