Customer reviews of Ruckfield

Hello Benjamin,

Thank you sincerely for your feedback on your first order. We are delighted that you appreciate the quality of the cotton in our T-shirts, and we have taken note of your comments about the sizing so we can improve our customers' experience.

We hope to see you again soon in our online store.

The Ruckfield Team.

Hello Mamadou,

Thank you sincerely for your rating. We are delighted to have you as one of our customers and hope to see you again very soon in our online store to discover our new collections.

The Ruckfield Team.

Hello,

As discussed by email, we confirm that the Bermuda shorts you received do match the model you ordered and the one shown on our website. You simply hadn't noticed the patterns when placing your order.

We understand, however, that the item does not meet your expectations. That is why we agreed to arrange its return.

Please don't hesitate to contact us if you have any questions.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback. We are pleased to hear that your package was received on time, but we regret that the product and your return experience did not fully satisfy you.

As stated in our General Terms and Conditions of Sale, return shipping costs are the responsibility of the customer.

Regarding the refund, it is indeed possible. If a credit was offered to you while you wanted a refund, we simply invite you to contact our customer service so that we can take the necessary steps.

We remain at your disposal to assist you.

The Ruckfield Team.

Hello,

As mentioned together during our previous email exchanges, after checking your order, the fleece was indeed ordered in size 4XL and not in 3XL.

The order was therefore prepared and shipped according to the size selected at the time of your purchase. Unfortunately, this is not an error in preparation on the part of our warehouse.

In this case, the return costs remain the responsibility of the customer, in accordance with our return policy.

We apologize for this confusion and remain available if you need help with your return or to order the fleece in the desired size.

The Ruckfield Team.

Hello,

We sincerely apologize for the inconvenience caused by this 3-day delivery delay, unfortunately beyond our control.

We fully understand your disappointment and hope that the items received will fully satisfy you.

Thank you for your patience and understanding.

The Ruckfield Team.

Hello,

We are sorry for this misunderstanding and understand your disappointment.

As stated in our return policy, return shipping costs are indeed the responsibility of the customer.

However, regarding the refund, you are not obliged to accept a credit note. A refund is entirely possible. You just need to contact our customer service by email or phone to make the request, and we can proceed with the refund according to the payment method concerned.

Do not hesitate to contact us so that we can regularize the situation.

The Ruckfield Team.

Hello Lionel,

We sincerely thank you for your loyalty and for taking the time to share your opinion. We are sorry to learn that the size of your latest boxers does not meet your expectations and we take note of your feedback to improve our services.

We wish you a pleasant day.

The Ruckfield Team.

Hello Françoise,

Thank you very much for your feedback! We are delighted that you enjoyed your experience at Ruckfield. We hope to see you again soon to offer you even more satisfaction.

The Ruckfield Team.

Hello Jacques,

Thank you for taking the time to share your opinion. Your feedback is valuable and helps us improve our offer. We take your comments into account and hope to offer you new collections that will better meet your expectations in the future.

Best regards,

Bénédicte from customer service that you had for the exchange of the sweatshirt.

Hello Jean Marc,

We sincerely thank you for your feedback and are delighted to hear that you appreciate the quality of our polo. We take note of your comment regarding the length. We would like to inform you that a size guide is available on each product page. This may help you in your choice.

We wish you an excellent day,
The Ruckfield team.

Hello,

Thank you for taking the time to share your experience and especially thank you for your loyalty throughout all these orders!

We are pleased to have been able to provide you with a solution regarding the issue encountered with your long-sleeved polo.

We also take into account your more mixed feedback on your overall experience and hope that your future orders will bring you complete satisfaction.

See you soon at Ruckfield!

The Ruckfield team

Hello,

We are sorry to learn that the quality of our products did not meet your expectations.

We invite you to contact our customer service directly so that we can discuss with you, understand precisely the problem encountered with your items, and see together what solution can be proposed to you.

Please do not hesitate to also send us photos of the concerned products so that we can study the situation as best as possible.

The Ruckfield team

Hello,

We are sorry to learn that your polo showed signs of discoloration as soon as the first wash.

This situation is of course not normal. We invite you to contact our customer service, attaching if possible some photos of the concerned article, so that we can study the problem and propose you an appropriate solution.

Thank you for taking the time to share your experience with us.

The Ruckfield team

Hello,

Following your notice, we have tracked your package. Unfortunately, it could not be delivered to the initially chosen pickup point, as it was saturated.

However, the delivery person has successfully dropped off your package at another pickup point, where it is currently available.

We have contacted you privately to provide you with all the necessary information regarding this new pickup point and to allow you to retrieve your package.

The Ruckfield Team.

Hello,

Thank you for your feedback and we are sorry for this misunderstanding.

We confirm that refunds are indeed possible in case of return. You just need to contact our customer service specifying that you wish to obtain a refund, so that we can process your request accordingly.

So don't hesitate to contact us, our team is at your disposal to assist you in this process.

The Ruckfield Team.

Hello,

Thank you for your feedback and we are pleased to hear that you appreciate the colors of our products. We take your comments on size into account to continue improving our collections.

The Ruckfield Team.

Hello Fabienne,

We are sincerely sorry to hear that the item received did not meet your expectations and the photo presented. We completely understand your disappointment, especially for a special occasion like a birthday.

We invite you to contact us privately so that we can discuss a solution together.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with your purchase.

We also take note of your comment regarding returns. We understand that providing a prepaid return label can be a real convenience, and we appreciate your feedback. Your comments are valuable, and we will pass them on to our teams to explore possible improvements to our service.

We look forward to seeing you again on our site.

The Ruckfield Team.

Hello,

Thank you for your feedback. We understand that our procedure may have disappointed you.

If you would like to obtain a refund rather than a credit note, we simply invite you to contact our customer service. This request cannot be made directly from your customer area, but our team will be able to review it and assist you with the process.

Feel free to write to us, we will do what is necessary to find an appropriate solution.

The Ruckfield Team.

Thank you very much for your feedback! Your satisfaction is our greatest reward and we will not fail to share your compliments with the entire team. We look forward to welcoming you again very soon!

The Ruckfield Team.

Hello,

Thank you for your message and we are sorry that you did not receive your €10 discount code.

Can you confirm that you are indeed subscribed to our newsletter? If so, we invite you to check your Junk / Spam folder, as the email containing your promotional code should have been sent to you.

If, after checking, you still cannot find this email, please do not hesitate to contact us again. We will find a solution for you to benefit from your offer.

The Ruckfield Team.

Hello Sylvian,

Thank you for taking the time to share your opinion. We are glad that you found a solution by giving it as a gift, even though size M did not fit perfectly. We hope you will have an even more satisfying experience with your next order.

The Ruckfield Team.

Hello Erik,

Thank you for your feedback and we are glad that you found our site to your liking. We take your comments regarding the quality of our products into account and are always listening to our customers to improve. Please feel free to share more details if you wish.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We are sorry to learn that you found the return procedure complicated and costly. We take your comment into account and will forward it to the relevant department to explore possibilities for simplifying these processes.

Moreover, our customer service remains at your disposal to assist you. If needed, we can also manage the entire return procedure directly by phone to make things easier for you.

We thank you for your feedback, which helps us improve our services.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feedback.

We are delighted that the socks fully satisfy you. However, we are sorry to learn that the mugs did not meet your expectations.

Your comment is valuable and will be forwarded to our teams to help us improve our products.

We hope to have the pleasure of fully satisfying you on your next order.

The Ruckfield Team.

Hello Virginie,

Thank you for your feedback, and we are delighted to hear that you appreciate the quality of our items. We take note of your comment regarding the sizes and will work to improve this experience for our customers.

The Ruckfield Team.

Hello Michael,

We are sincerely sorry to hear that our products did not meet your satisfaction. Your feedback is important to us, and we invite you to contact us privately to discuss your experience and find a solution together.

The Ruckfield Team.

Hello Marc,

We are sincerely sorry to learn that the quality of your t-shirt does not meet your expectations and that the photo does not reflect the product. We invite you to contact us privately to discuss your experience and find a solution that suits you.

The Ruckfield Team.

Hello Madam,

Thank you for taking the time to share your opinion.

We understand your comment. Please note that our customers are self-sufficient from their customer account to make a size exchange. For any other request, simply contact us by email or phone. Our customer service is at your disposal to assist you and process your request as quickly as possible.

The Ruckfield Team.

Thank you very much for your feedback! We are delighted that you are satisfied with your experience. Your recommendation is the greatest reward. See you soon at Ruckfield!

Hello,

Thank you for your feedback and for your order. We are delighted that you are satisfied with your purchase.

Regarding shipping costs, we offer delivery via Colissimo Point Relais starting at €3.90, while trying to keep the prices as fair as possible despite the transport costs applied by the carriers.

We nevertheless take your comment into account and thank you for your opinion.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your experience, and we sincerely apologize for the difficulties encountered while navigating our site.

We fully understand your frustration regarding the slowness, display issues, and the delays experienced during checkout. Our teams are continuously working to improve the site's performance to provide a smoother experience for all our customers.

Regarding the availability of items, our stock is updated in real-time based on orders, cancellations, and potential returns. Therefore, it can happen that a temporarily unavailable product becomes available again later. However, we understand that this situation may have caused confusion, and we regret the inconveniences caused.

Thank you for your feedback, which helps us identify areas for improvement.

The Ruckfield Team.

Hello Madam,

We are sincerely sorry for this experience and fully understand your dissatisfaction.

As agreed in our exchanges, we are waiting for the photos of the concerned items in order to analyze the situation and provide you with an appropriate solution as soon as possible.

Customer satisfaction is a priority for us, and we will do everything possible to resolve this issue quickly.

Thank you for your feedback and we remain at your disposal.

The Ruckfield Team.

Hello,

Thank you for your loyalty to Ruckfield and for your sincere feedback on our products.

We are delighted to read that you usually appreciate the quality of our collections. However, we are sorry to learn that your beach towel did not fully meet your satisfaction and that it did not meet your quality expectations.

We attach great importance to our customers' feedback, including on our collaborations, and your comment will be passed on to our teams so they can take it into account.

We thank you for taking the time to share your experience and hope to have the opportunity to fully convince you during your next purchase.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your opinion and satisfaction regarding our products.

We also take note of your comment regarding return fees. We fully understand your point of view and know that this solution is currently offered by many brands. Your feedback is valuable and will be passed on to our teams to inform our reflections on the continuous improvement of our services.

We thank you for your trust and hope to continue to satisfy you with your future orders.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your feelings with us.

Our promotional operations are generally national campaigns that are set up for specific periods and have limited validity dates. They concern all our customers and are often linked to commercial events such as sales, French Days, or other special operations. Therefore, it may happen that you receive an offer shortly after placing an order, without it being related to your customer status or your purchase history.

Regarding the Adidas All Blacks sports bag that your cousin supposedly received as a gift, it seems there is a confusion with another brand. At Ruckfield, we do not offer this type of item as a gift.

However, we remain sensitive to your loyalty and your attachment to our brand, which we sincerely appreciate.

The Ruckfield Team.

Hello,

Thank you for taking the time to share your experience. We are sorry that the size information did not allow you to easily find the right size for each of your items and that the received sweater did not suit you.

We also take note of your comment regarding the return cost. Your feedback is valuable and helps us improve our size guides as well as our customers' shopping experience.

The Ruckfield Team.