Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.
Following your feedback, I contacted you directly by email to find a solution regarding the pants that did not match the expected size. I specifically asked you for some photos to analyze the situation, but unfortunately, I never received a response from you.
Our customer service is of course at your disposal. Please do not hesitate to get back to us by email or phone so that we can study your request and provide you with an appropriate solution.
The Ruckfield Team.
E
Eric C.
Rating: 3 out of 5
following a purchase from 10/05/2026
It’s a shame there is so little stock, so we are left wanting unable to order.
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Response from Ruckfield
Hello,
Thank you for your feedback. Our products sometimes experience high demand and certain sizes or references may quickly be out of stock.
We do our best to restock our collections as quickly as possible and hope to satisfy you on your next order.
The Ruckfield Team.
C
Cindy V.
Rating: 3 out of 5
following a purchase from 02/05/2026
2 orders made in the month 2 times the seams were either pulled or a thread was unraveled a bit disappointed given the price of the items.
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Response from Ruckfield
Hello,
Following your email, I contacted you but unfortunately never received a response from you.
We are sincerely sorry for this inconvenience regarding the seams of your items. Don’t hesitate to get back to us if needed, we remain at your disposal to find a solution.
The Ruckfield Team.
A
Alain C.
Rating: 3 out of 5
following a purchase from 08/05/2026
I ordered 1 polo and 2 t-shirts, I am surprised by the difference in quality of the latter. The price is not justified.
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Response from Ruckfield
Hello, we thank you for your feedback and are sincerely sorry for your disappointment regarding the t-shirts received. Our teams work daily to offer products at the best quality level, and we take your feedback very seriously. We invite you to contact us privately to discuss your experience and provide you with an appropriate response.
The Ruckfield Team.
S
Stéphane M.
Rating: 3 out of 5
following a purchase from 09/05/2026
Hello. I place several orders on the site, always ordering in 3XL, always impeccable, and my last order, the 2 polos are way too small, yet in 3XL as well.
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Response from Ruckfield
Hello, we thank you for your trust over your orders. We regret that the polos received this time do not match the usual fit of our products in 3XL. Your feedback is important to us, and we invite you to contact our customer service so that we can assist you.
The Ruckfield Team.
J
Jean-Paul M.
Rating: 3 out of 5
following a purchase from 22/04/2026
Item well packaged, well delivered, but too small, bought on sale.
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Response from Ruckfield
Hello Mr. MARRO,
Thank you very much for your feedback, we are delighted that the delivery and packaging met your satisfaction.
However, we are sorry to hear that the item is too small. Please do not hesitate to contact our after-sales service: Bénédicte and Eva will be happy to assist you in finding a solution.
The Ruckfield Team.
H
Henri M.
Rating: 3 out of 5
following a purchase from 20/04/2026
I really like the colors
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Response from Ruckfield
Hello,
Thank you very much for your feedback! We are delighted that you like the colors.
See you very soon,
The Ruckfield Team.
O
Olivier R.
Rating: 2 out of 5
following a purchase from 15/04/2026
Paid return
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback.
We take note of your comments, which are valuable and help us continuously improve our services.
We remain at your disposal and hope to have the opportunity to better satisfy you during your next experience.
The Ruckfield team.
M
Michelle L.
Rating: 2 out of 5
following a purchase from 14/04/2026
I ordered a shirt that was very nice but too big for my husband, so we returned it and requested a smaller size, and for now, no news about the shipment of the other one knowing that it is for a wedding on May 9.
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Response from Ruckfield
Hello Madam,
After checking, we attempted to contact you several times without a response from you. Your exchange order has been shipped and delivered on May 2.
We hope the new size suits you. For any questions, our after-sales service remains at your disposal.
The Ruckfield Team.
V
Valentin B.
Rating: 3 out of 5
following a purchase from 14/04/2026
The photos are beautiful on the site. The t-shirts and shirts have a very fine fabric. Quite disappointed with my order in the end.
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Response from Ruckfield
Hello Mr. BIBAUD,
Thank you very much for your valuable feedback, it is very important to us.
We are sorry to learn that the items do not fully meet your expectations.
If you wish, please do not hesitate to contact our customer service who can assist you with your return process.
We remain at your disposal and hope to satisfy you with your next order.
The Ruckfield Team
J
Jean-Claude C.
Rating: 2 out of 5
following a purchase from 13/04/2026
Exorbitant shipping costs for an exchange of 40.00
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Response from Ruckfield
Hello Mr. Curty,
We are sorry to hear that the return fees seem high to you. In your case, being in Switzerland, the return costs can indeed be higher due to international shipping fees and customs formalities, which are beyond our control.
Your feedback is valuable and we take it into account to continuously improve our service.
We hope to have the opportunity to fully satisfy you during your next experience.
The Ruckfield Team
I
Isabelle S.
Rating: 2 out of 5
following a purchase from 08/04/2026
The watch strap is too small. Surprising for a rugby brand. And the watch is sold without a battery
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Response from Ruckfield
Hello Isabelle,
Thank you for taking the time to share your feedback. We are sorry to learn that the watch strap does not meet your expectations and that the absence of a battery surprised you. We take your comments very seriously and will ensure to improve our products. Your satisfaction is our priority, and we hope to offer you a better experience in the future.
Best regards,
The Ruckfield Team
A
Anne Sophie M.
Rating: 3 out of 5
following a purchase from 08/04/2026
I feel that the quality has decreased for some time.
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Response from Ruckfield
Hello Anne Sophie,
Thank you for your feedback and for taking the time to share your opinion. We are sorry to learn that you have noticed a decrease in quality. Your feedback is valuable and will help us improve our products. Please feel free to share any specific suggestions or comments.
We hope to satisfy you during your next visits.
Best regards,
The Ruckfield Team
N
Nicolas G.
Rating: 2 out of 5
following a purchase from 12/04/2026
Hello, Three. Shirts ordered in three different sizes. Quality not up to par. Nice design. Price too high for the quality, it's not Eden Park.
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Response from Ruckfield
Hello Nicolas,
Thank you for taking the time to share your impressions. We are sorry to learn that our product did not meet your expectations. Your feedback is valuable and will help us improve our offering. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Ruckfield team
E
Elie G.
Rating: 3 out of 5
following a purchase from 03/04/2026
Quality of one of the polos declining
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Response from Ruckfield
Hello Elie,
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of one of our polos did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your experience in more detail. We hope to fully satisfy you during your next visits.
Best regards,
The Ruckfield team.
R
Rene L.
Rating: 3 out of 5
following a purchase from 07/04/2026
Actual color different from the photo rendering
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Response from Ruckfield
Hello Sir,
Thank you for your feedback. Colors can sometimes slightly vary depending on the lighting during the shot as well as the screen settings. However, we do our best to be as faithful to reality as possible.
If needed, do not hesitate to contact our after-sales service: Eva and Bénédicte will be happy to assist you, especially if you wish to proceed with an exchange.
See you soon on our site!
The Ruckfield Team
M
Moglia D.
Rating: 2 out of 5
following a purchase from 31/03/2026
To be satisfied, I would need to have received it.
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Response from Ruckfield
Dear customer, following our phone conversation, we realized that you had indeed received your order and that the comment did not concern us, and especially that you were delighted with your purchase. Best regards, the Ruckfield Team.
A
Alexandra O.
Rating: 3 out of 5
following a purchase from 18/02/2026
Contacted for a return, I never heard back....
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Response from Ruckfield
Hello Madam, following our phone conversation, I am able to tell you that we have never received your request, which is why we have not responded to you. We remain at your disposal for any other requests. Best regards, the Ruckfield Team.
A
Anthony V.
Rating: 2 out of 5
following a purchase from 03/02/2026
I am a big fan of the brand... I continue to buy but I find that the quality is not up to par... the clothes easily deform in the wash or in the dryer! I am willing to spend a bit more in terms of budget, but I would prefer to have better quality clothing. Best regards,
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Response from Ruckfield
Hello Anthony,
A big thank you for your loyalty and for your attachment to our brand.
We are sincerely sorry to learn that the quality of some items does not fully satisfy you, especially after washing. This does not meet the standards we set for ourselves.
We draw your attention to the importance of carefully following the washing instructions indicated on the labels of our products. Moreover, the use of a dryer is not recommended for Ruckfield items, in order to best preserve their fit and quality over time.
Your feedback remains very valuable, and we take it into account with the utmost attention.
If some items have defects, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.
We thank you for your trust and honesty.
Best regards,
The Ruckfield Team
P
Philippe M.
Rating: 3 out of 5
following a purchase from 25/02/2026
Very good quality, too bad the sizes do not match, it's really a shame. I really like blue and pink...
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Response from Ruckfield
Hello Philippe,
Thank you very much for your feedback.
We are delighted that you like the quality of our products. However, we are sorry that the sizes do not meet your expectations, and we understand that this can be disappointing.
We advise you to consult our size guide for each item. And if needed, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you in finding the most suitable size.
Thank you for your trust and your loyalty to our brand.
See you very soon!
The Ruckfield Team
P
Pascale V.
Rating: 2 out of 5
following a purchase from 01/12/2025
Way too long for the size (dress effect). Good quality material. Since it was a gift, I couldn't return it in time and it can't be worn.
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Response from Ruckfield
Pascale,
Thank you for your feedback.
We are sorry that the cut did not meet your expectations, despite a material that you liked. We also understand the constraint related to the return deadline in the context of a gift.
We invite you to contact our customer service: Eva and Bénédicte will see with you if it is possible to find a solution.
Thank you for your understanding and your trust.
See you very soon,
The Ruckfield Team
P
Philippe R.
Rating: 3 out of 5
following a purchase from 29/12/2025
Very disappointed with the chinos sold on the site, the sizes do not correspond at all according to the models (number 577, 877, ... ...) not specified on the site!!!
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Response from Ruckfield
Hello Philippe,
Thank you for taking the time to share your feedback.
We are sorry to hear that the sizes of our chinos did not meet your expectations. Indeed, the cuts can vary depending on the models, but we understand that this can be a source of confusion.
Your comment regarding the lack of precision on these differences is very relevant and will be forwarded to our teams to improve the clarity of the information on our site.
See you very soon,
The Ruckfield Team
A
Annick B.
Rating: 3 out of 5
following a purchase from 19/02/2026
The customer service is attentive to us!
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Response from Ruckfield
Hello Annick,
Thank you for taking the time to share your feedback. We are delighted to learn that our after-sales service has met your expectations. Your satisfaction is our priority, and we hope to improve your experience in the future. Please feel free to contact us with any suggestions.
Best regards,
The Ruckfield team
P
Pierre P.
Rating: 3 out of 5
following a purchase from 28/02/2026
After just one wash, the new pants lost their elasticity,
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Response from Ruckfield
Hello Pierre
Thank you for your feedback.
We are sorry to hear that your pants lost their elasticity after just one wash. This does not meet the quality level we wish to offer.
We invite you to contact our customer service so that we can analyze the situation and offer you an appropriate solution. Eva and Bénédicte will be happy to assist you.
We also recommend that you carefully follow the care instructions indicated on the label, in order to best preserve the qualities of the product.
Thank you for bringing this point to our attention and for your trust.
See you very soon,
The Ruckfield Team
S
Sylvie F.
Rating: 3 out of 5
following a purchase from 03/02/2026
Delivery always fast and items of very good quality.
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Response from Ruckfield
Hello Sylvie,
Thank you for taking the time to share your feedback! We are delighted to hear that you appreciate the speed of our delivery and the quality of our items. Your satisfaction is important to us and we hope to provide you with an even better experience on your next order. Please feel free to share your suggestions with us!
Best regards,
The Ruckfield Team
M
Michel M.
Rating: 3 out of 5
following a purchase from 28/03/2026
The quality of the products is declining
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Response from Ruckfield
Hello Michel, thank you for taking the time to share your feelings.
We are sincerely sorry to learn that the quality of our products does not seem to meet your expectations. At Ruckfield, we pay particular attention to the choice of materials and finishes, and your feedback is therefore taken very seriously.
If a particular item did not meet your expectations, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you a suitable solution.
Thank you for your trust.
See you very soon,
The Ruckfield Team
J
Jerome V.
Rating: 2 out of 5
following a purchase from 28/11/2025
Some products did not meet the expected quality. The Lomu t-shirt did not hold up after 5 washes at the right temperature; small holes appeared at the motif level.
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Response from Ruckfield
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn that some products did not meet your expectations, particularly the Lomu t-shirt.
Following our exchanges, we have granted you a commercial gesture, as customer satisfaction is at the heart of our priorities. We hope that this solution has met your expectations and brought you satisfaction.
We remain at your disposal for any further requests and hope to have the opportunity to provide you with a better experience on your next order.
The Ruckfield team
C
Claudius G.
Rating: 2 out of 5
following a purchase from 29/12/2025
The sales service not very pleasant
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Response from Ruckfield
Hello Claudius,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our sales service did not meet your expectations. Your feedback is valuable and we will work to improve this aspect. Please do not hesitate to contact us directly for any other suggestions.
Best regards,
The Ruckfield team
B
Bernard R.
Rating: 3 out of 5
following a purchase from 24/11/2025
2 items in XL. The sweater is perfect, the vest is too big!
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Response from Ruckfield
Hello Bernard, we thank you for taking the time to share your opinion on our Ruckfield site. We are delighted that the sweater suits you perfectly, but sorry to hear that the vest did not meet your expectations. Please feel free to contact our customer service for any questions or for a possible exchange.
The Ruckfield team
D
Dominique P.
Rating: 3 out of 5
following a purchase from 09/03/2026
It's not easy on the internet to see the true composition of the items! During my last order, I thought the sweatshirt would be thicker and the color didn't match either, but you have to deal with it! Too bad.
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Response from Ruckfield
Hello Dominique,
Thank you for taking the time to share your feedback.
We understand that online shopping can sometimes be confusing, especially regarding the thickness of materials or the rendering of colors. We strive to provide the most accurate information possible, but your remark is valuable for us to continue improving.
Please feel free to consult the detailed descriptions as well as our customer service for any questions before ordering: Eva and Bénédicte will be happy to advise you.
If the item does not suit you, our customer service is also at your disposal to assist you.
Thank you for your trust and understanding.
See you very soon,
The Ruckfield Team
L
Laurent G.
Rating: 2 out of 5
following a purchase from 05/12/2025
Hello Product expensive for average quality Quick wear of some products Best regards MR Garnier
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Response from Ruckfield
Hello Mr. Garnier,
Thank you for your feedback and we regret to learn that some of our products did not meet your expectations. At Ruckfield, we take pride in offering quality items and your opinion is valuable for us to improve. Please feel free to contact us directly so that we can discuss your experience in more detail.
Best regards,
The Ruckfield Team
A
Anne-Abelle C.
Rating: 2 out of 5
following a purchase from 19/03/2026
The floral pattern does not look like on the site. The blue short-sleeved shirt was already wrinkled under the blister... Disappointed this time but maybe I made a bad choice.
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Response from Ruckfield
Hello,
Thank you for your feedback, and I am sincerely sorry to learn that the items did not fully satisfy you.
Regarding the floral pattern, there may indeed be slight variations in rendering depending on the screens, but I completely understand your disappointment. For the blue shirt, it is obviously not normal for it to arrive wrinkled under blister, and I apologize for that.
Your satisfaction remains our priority, and we would be happy to find a solution with you (exchange, return, or other). Please feel free to let us know what would suit you best.
Hoping to reconcile you with your experience this time.
The Ruckfield team.
P
Pascal L.
Rating: 3 out of 5
following a purchase from 13/12/2025
Hello, during my last purchase, I reported that the information labels (material in %; washing temperature... etc) were missing. I thought I would be offered an exchange or some kind of compensation... an explanation.. Best regards, Mr. Le Marc.
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Response from Ruckfield
Hello Mr. Le Marc,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations regarding the information labels. We invite you to contact us directly so that we can provide you with an appropriate solution and explain the situation.
Best regards,
The Ruckfield team.
P
Philippe A.
Rating: 2 out of 5
following a purchase from 22/01/2026
Hello, I find that the quality has decreased for some time even though prices have increased. The after-sales service leaves much to be desired, a message and no response. I made a purchase on Thursday of several polos and surprise, on Friday 40% off on the site... The least you could do is to retroactively benefit the customer because we are talking about 10 hours between the order and the surprise sales. I am disappointed and yet I have been a customer for years either on the site or in the Rugby store. I sincerely think of changing brands and I have already started by buying clothes from another well-known rugby brand.. I will not place another order with Ruckfield, I am sincerely disappointed. An unhappy customer but I am just a simple customer.......
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Response from Ruckfield
Hello,
Thank you for taking the time to share your feedback and for your loyalty over the years.
We are sincerely sorry to read about your disappointment, particularly regarding your recent experience.
The commercial operation you mentioned was the start of the sales, a period regulated and common to all brands. However, we understand your feelings about the very short delay between your order and this offer.
In this type of situation, we invite you to contact our customer service: we always do our best to review each request and find an appropriate solution.
Furthermore, after verification, we unfortunately cannot find any trace of a message from you to our after-sales service. It is possible that an error occurred during the sending, which is why we invite you to contact us directly so that we can handle your request as soon as possible.
Finally, regarding prices, we want to assure you that we strive to maintain a stable and consistent pricing policy over time, in line with the quality of our products.
We remain at your disposal and hope to have the opportunity to provide you with a solution. Our customer service is available at [email protected] or by phone at 04 84 51 09 61. Eva and Bénédicte will be happy to assist you.
Best regards,
The Ruckfield team
J
Jean-Christophe G.
Rating: 2 out of 5
following a purchase from 14/01/2026
Size problem... dressing with you in XL for years I notice that sometimes depending on the items the XL is gigantic and the L is often very small... no regular follow-up on this criterion it's a shame because it harms your brand!
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Response from Ruckfield
Hello Jean-Christophe,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered sizing issues with our items. Your feedback is valuable and will help us improve our range. Your request has been sent to the quality department.
We remain at your disposal for any other suggestions or questions.
Best regards,
The Ruckfield team
M
Martine G.
Rating: 3 out of 5
following a purchase from 14/01/2026
size?
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Response from Ruckfield
Dear Martine,
Thank you for your feedback and your question regarding the size. We invite you to consult our size guide available on our website, which could help you make the right choice. Please feel free to contact us if you need additional information.
Best regards,
The Ruckfield team
C
Christophe J.
Rating: 3 out of 5
following a purchase from 10/01/2026
Too confusing Not fluid or intuitive
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Response from Ruckfield
Hello Christophe,
Thank you for taking the time to share your feedback. We are sorry to hear that you found our site confusing and not user-friendly. Your feedback is valuable and helps us improve the user experience. We will review these points to make improvements. Please feel free to share any specific suggestions you may have.
Best regards,
The Ruckfield team
M
Maxime D.
Rating: 3 out of 5
following a purchase from 28/01/2026
Too bad about the jacket I ordered, I was advised XL but it's a bit big
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Response from Ruckfield
Hello Maxime,
We thank you for taking the time to share your feedback. We are sorry to learn that the size of the jacket does not meet your expectations. Please feel free to contact us to exchange or return your item, our customer service is at your disposal to assist you.
Best regards,
The Ruckfield Team
S
Stephane I.
Rating: 3 out of 5
following a purchase from 25/01/2026
Top-notch! Very good quality and often promotions.
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Response from Ruckfield
Hello Stephane,
A big thank you for your feedback, it really pleases us to read that you are satisfied with the quality and our offers.
We look forward to seeing you very soon!
The Ruckfield Team
M
Matthieu C.
Rating: 2 out of 5
following a purchase from 02/01/2026
I received my items but one of them, a t-shirt, had an anomaly: after the first wash, discoloration marks appeared on the fabric. I sent a complaint with supporting photos, without being contacted again until now. I am a regular customer and such silence is neither honest nor respectful.
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Response from Ruckfield
Hello Matthieu,
Thank you for your message and for your loyalty, which we sincerely appreciate.
We are sincerely sorry for the defect encountered on your t-shirt as well as for this situation. After checking, we cannot find any trace of a complaint under your name or with your email address. It is possible that an error occurred during the sending.
In order to provide you with a quick solution, we invite you to contact us directly at the following address: [email protected] or by phone at 04 84 51 09 61.
Eva and Bénédicte will be happy to handle your request and assist you.
Again, our sincere apologies for this inconvenience, and thank you for your trust.
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