Customer reviews of Ruckfield

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 723 published reviews
5 3 406 91% 4 203 5% 3 55 1% 2 31 1% 1 28 1%

Summary of reviews

Ruckfield consistently delivers fast and reliable shipping, with many reviews highlighting quick delivery, careful handling, and orders arriving as expected. Customers praise the quality and tailoring of the clothing, noting durable fabrics, accurate descriptions, and appealing designs across a range of products. The store also stands out for responsive and helpful customer service that resolves issues and supports repeat purchases. Overall, shoppers express satisfaction with product quality, fast delivery, and supportive service.

Reviews 2 and 3 stars

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M
Mickael D.
Rating: 3 out of 5
following a purchase from 11/02/2026
It's a shame that returns are paid. And quality sometimes average.
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Response from Ruckfield
Hello,

Thank you for your feedback.

We understand your remark regarding paid returns as well as your feelings about the quality. Your feedback is important and helps us improve.

If you have encountered an issue with an item, please do not hesitate to contact our customer service.

Thank you for your honesty and trust.

See you very soon!
The Ruckfield team
P
Philippe P.
Rating: 2 out of 5
following a purchase from 10/01/2026
The quality of the fabric has decreased. The price is too high for the quality.
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Response from Ruckfield
Hello,

Thank you for taking the time to share your feelings.

We are sincerely sorry to learn that the quality of our products no longer fully satisfies you. At Ruckfield, we are particularly committed to the quality of materials and the durability of our collections, and your feedback is therefore taken very seriously.

Our prices reflect this commitment as well as the care taken in the design of our products. However, we understand your perception and remain fully attentive to this type of remark, which is essential for us to continue to progress.

If a particular item has not met your satisfaction, our customer service is at your disposal: Eva and Bénédicte will be happy to assist you and offer you an appropriate solution.

We thank you for your trust and hope to fully satisfy you during your next experiences.

See you very soon,
The Ruckfield team
M
Melissa N.
Rating: 3 out of 5
following a purchase from 30/01/2026
Quality products except for the seams of the jogging pants which are coming undone in places. For the t-shirts, nothing to complain about, fast delivery and well-packaged parcels, products well packed in individual bags and neatly folded.
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Response from Ruckfield
Hello,

Thank you very much for your detailed feedback, we are delighted to read that you are satisfied with the quality of our products, the delivery, and the care taken in the packaging.

However, we are sorry regarding the seam issues on the jogging pants. This does not correspond to the level of quality we wish to offer. Please do not hesitate to contact our customer service so that we can find an appropriate solution.

Thank you again for your trust and for your constructive feedback, which helps us improve.

See you very soon!
The Ruckfield team.
M
Marie Christine C.
Rating: 2 out of 5
following a purchase from 12/01/2026
Delivery time was correct. Defective item in terms of printing. It is embroidered "ruby" and not "rugby"!! Is that why the price was reduced!? It would be good to inform.
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Response from Ruckfield
Hello Marie-Christine,

Thank you for taking the time to share your feedback. We are sorry to learn that the item received did not meet your expectations. We place great importance on the quality of our products and your satisfaction. We will forward your comment regarding the printing to our team. Please feel free to contact us directly to resolve this issue.

Best regards,
The Ruckfield Team
M
Mireille R.
Rating: 2 out of 5
following a purchase from 03/01/2026
Very nice t-shirt and very good fit and quality.
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Response from Ruckfield
Hello Mireille,

Thank you for your positive comments on the fit and quality of our t-shirt. We are delighted that you like it! Don't hesitate to share with us what could improve your experience.

Best regards,
The Ruckfield Team
F
Françoise Et Claude C.
Rating: 3 out of 5
following a purchase from 02/01/2026
Not enough models in large sizes and colors not trendy enough.
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Response from Ruckfield
Dear Françoise and dear Claude, we thank you for your constructive feedback regarding our Ruckfield site. We take your suggestions on large sizes and color variety into account, and we will strive to expand our offer to better meet the expectations of our clientele.

Your opinion is valuable to help us improve our range.

See you very soon and thank you again for your honesty!
The Ruckfield team
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