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A
Rating: 3 out of 5
good overall but high shipping costs
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Customer reviews of Maison SAJOU
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 832 published reviews
Summary of reviews
The online store Maison Sajou consistently impresses with its product quality, as many customers highlight the exceptional craftsmanship of items such as embroidery scissors, threads, and fabrics. The careful and elegant packaging adds a touch of charm to the unboxing experience, making it feel special and thoughtful due to included gifts like postcards and thread cards. Fast shipping is another recurring theme, with numerous customers noting that their orders arrive promptly, often exceeding expectations in terms of delivery speed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Not easy to find what you're looking for. Image skips and you have to search again.
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A
Rating: 3 out of 5
Hard to change my password (forgotten!). I almost gave up! On the other hand, great delivery time! neat parcel; very nice little gift!
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A
Rating: 3 out of 5
fast reception of the order...Threads of beautiful quality ...disappointment because the promised gift does not appear in the parcel..Products which are relatively expensive .
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A
Rating: 3 out of 5
too big
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A
Rating: 3 out of 5
Product renewal, new products
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A
Rating: 3 out of 5
I have already expressed this in 2
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A
Rating: 3 out of 5
this site took a very long time to ship my order.
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A
Rating: 1 out of 5
not very intuitive
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A
Rating: 3 out of 5
Correct Only "bemol" delivery time a little long (4 days) compared to other sites...
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A
Rating: 3 out of 5
Fast delivery despite the festive season. Browsability to be improved: I had trouble finding one of the items I'd already seen on the site: too bad, I almost ordered elsewhere!
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A
Rating: 3 out of 5
Outdated interface ergonomics
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A
Rating: 3 out of 5
We were obliged to write a cheque, but payment by credit card could not be made, so delivery was delayed.
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Response from Maison SAJOU
Hello Madam, We are very sorry that you were unable to pay by credit card, but please be assured that our site is not at fault. We receive many credit card payments every day from all over the world. However, it is true that some bank platforms can cause problems, as these are the responsibility of the banks themselves. If you had contacted us, we could have taken your payment by telephone. Please do not hesitate to do so for a future order. Yours sincerely, Maison Sajou
A
Rating: 3 out of 5
horrendously expensive shipping !!!!
I placed an order to try the canvas, but I'll really have to be a fan of this canvas to do it again.
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I placed an order to try the canvas, but I'll really have to be a fan of this canvas to do it again.
A
Rating: 3 out of 5
not very flexible if billing address different from delivery address
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A
Rating: 3 out of 5
The site is a bit messy, and it's hard to find the items you need.
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A
Rating: 1 out of 5
The site is very good, it's very easy to order and there's plenty to choose from.
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A
Rating: 3 out of 5
postage too high for 2 aida canvases and delivery too long and gift forgotten
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Response from Maison SAJOU
Dear Madam, You were aware of the shipping costs (€7.39) before finalizing your order. In addition, the gift was not forgotten: the amount of your order, €20, did not entitle you to a gift: gifts start at €50. Nevertheless, we thank you for placing your order on our site. Yours sincerely, Maison Sajou
A
Rating: 1 out of 5
shipping costs too high for a deferred order, shipping invoiced at a price that does not correspond to reality for a non-business customer
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A
Rating: 3 out of 5
Fine
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A
Rating: 3 out of 5
I live in Switzerland and following your delivery I had to pay VAT again because you didn't deduct it. That's a shame. What's more, I phoned you and was very poorly received. I was told that your site was in the process of rectifying this...but I had to pay for it...on the other hand, the order was well placed and the postal tracking impeccable. In spite of this, I'm very reluctant to order from you again unless I get a refund of this French VAT. Incidentally, at Le Bonheur des Dames VAT is automatically waived and we are always kindly received.
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A
Rating: 3 out of 5
Clear, pleasant and"feminine"
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A
Rating: 3 out of 5
I'm disappointed because it took a long time to receive such a small order. The feed is absolutely fabulous, but for some reason I kept having problems with your website, maybe because I'm not in France.
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