Customer reviews of Maison SAJOU

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 831 published reviews
5 3 577 93% 4 182 5% 3 55 1% 2 9 0% 1 8 0%

Summary of reviews

The online store Maison Sajou consistently impresses with its product quality, as many customers highlight the exceptional craftsmanship of items such as embroidery scissors, threads, and fabrics. The careful and elegant packaging adds a touch of charm to the unboxing experience, making it feel special and thoughtful due to included gifts like postcards and thread cards. Fast shipping is another recurring theme, with numerous customers noting that their orders arrive promptly, often exceeding expectations in terms of delivery speed.

Reviews 2 and 4 stars

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E
Erica M.
Rating: 4 out of 5
following a purchase from 09/06/2023
Meets my expectations (long out of stock). Price a little high.
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sylvie S.
Rating: 4 out of 5
following a purchase from 01/06/2023
fast delivery, thank you!
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Frédérique P.
Rating: 2 out of 5
following a purchase from 22/03/2023
I received a set, nothing to do with the description of the article..."setS à découper" very disappointed...
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Yves L.
Rating: 4 out of 5
following a purchase from 06/03/2023
Simple envelope partly torn, revealing part of the thread card, Post Office machines? bubble envelopes do not have these problems.
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Response from Maison SAJOU
Good evening Sir, we're sorry your envelope arrived torn. This happens very rarely. We avoid bubble envelopes whenever possible, as they contain plastic. In fact, we make great efforts to limit the use of plastic as much as possible. Thank you for your order, and good evening. Maison Sajou
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Graziella P.
Rating: 4 out of 5
following a purchase from 28/02/2023
I would have given it a very good mark if I hadn't been disappointed by the packaging. the cardboard box that you have to tear open because of the tape and fall straight onto the contents, all jostled at the same time...
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Response from Maison SAJOU
Hello Madam, you have ordered an embroidery box, whose very principle is that products are presented in their shipping box. This is clearly stated on our website: "In order to avoid unnecessary packaging and to be able to offer you very attractive prices, the products are presented in their shipping box." And a shipping box needs to be well taped for shipping. We hope you enjoy making this beautiful book by Marie Suarez. Yours sincerely, Maison Sajou
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Anna P.
Rating: 4 out of 5
following a purchase from 07/11/2022
So far, I've always been satisfied with Sajou products. What's more, shipping is fast, and the little "emoji" on the mail always makes me smile.
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Julien A.
Rating: 4 out of 5
following a purchase from 08/11/2022
The site is easy to navigate, the items are well made, but I had trouble finding the card category number 332.
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NADIA G.
Rating: 4 out of 5
following a purchase from 30/10/2022
excessive shipping costs, which may not encourage me to recommend, a pity because the product I ordered was exactly what I expected
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Délicia H.
Rating: 4 out of 5
following a purchase from 15/09/2022
Fine
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Gwenaelle B.
Rating: 4 out of 5
following a purchase from 10/08/2022
Great site, very easy to order.
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Dominique V.
Rating: 4 out of 5
following a purchase from 13/07/2022
Impeccable, fast delivery.
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Fabienne M.
Rating: 4 out of 5
following a purchase from 04/07/2022
Always very good, except this time for an article
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céline F.
Rating: 4 out of 5
following a purchase from 30/04/2022
I struggled to find certain thread qualities by keyword, and not being a seamstress by trade, I didn't always have the right words. Not intuitive enough for me.
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Anne-Sophie L.
Rating: 4 out of 5
following a purchase from 26/04/2022
Fast delivery, small compact parcel via La Poste :-). A little downside: I took enough to make a little Monkey but I'm missing the Sajou label ;-). It's possible that I've missed the info to tick off, but why not make a page that allows you to tick off in 1X the useful items for the Monkey and therefore the label ;-)
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Marie Ange C.
Rating: 4 out of 5
following a purchase from 14/03/2022
Very good service. The little gifts are great. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/02/2022
RAS delivery times respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
I like to walk around
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
On this shipment I was a little disappointed by the presentation My order simply put in an envelope when usually there is a nicer presentation Pretty silk paper and small sajou
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Response from Maison SAJOU
Hello Madam, your order was "simply put in an envelope" because that's the shipping rate you chose. You will understand that, in an envelope, the presentation is limited, because they must not be more than 3 cm thick, otherwise they are refused by La Poste. Thank you for your orders and your loyalty.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Well-crafted site and detailed articles corresponding to reality. The only drawback is that the colors are brighter on the site, and on receipt, some colors can be a little disappointing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
Very responsive ... Small attentions much appreciated and appreciated.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
See more
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Very fast and accurate delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
I put 4 stars because I was missing 1 spool of thread in the package I think the problem will be solved otherwise I would have put 10 because very fast and careful shipping cordially
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/10/2021
Nice but very expensive for items just different from the mainstream. Pretty but everything seems to be miniature like some items sold elsewhere.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2021
Website. Air and simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/06/2021
Fast delivery. Products conform to my expectations. Very satisfied.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2021
Pleasant site. Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
A little disappointed by the random cut of the coupons.on a small quantity it is impossible not to see it.at the beginning of the cut the braid at the end of the coupon starts whole, and finishes on the bias. Out I was counting on this finishing braid...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
Follow with my reviews for each product in my order, thank you for my happy birthday
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Shipping costs are too high
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Efficient and fast, I just didn't get the 10 euro anniversary discount in my account.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Satisfied with speed of delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Very satisfied fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
I'm delighted with the fabric, but ... the background color doesn't match the "blue-gray" in your description.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Very nice articles
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/03/2021
Even with a thread reference, it's hard to find the article on the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Order in line with my expectations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2021
Good, but sometimes a bit complicated to find what you want!
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