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E
Rating: 5 out of 5
Good product quality. No issues with delivery. Nothing to complain about.
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Customer reviews of Sambavanilla
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 4 499 published reviews
Summary of reviews
Sambavanilla customers consistently highlight fast, reliable delivery and careful packaging, with many notes that orders arrive quickly, in good condition, and exactly as described. They praise the product quality, especially vanilla pods and liquids, with several mentions of excellent or very good results and value for money. Repeated themes include smooth ordering processes, consistent order accuracy, and a positive overall experience that encourages repeat purchases.
All reviews
E
Rating: 5 out of 5
First purchase of gourmet black vanilla, incredible in pastries! Great storage tubes. I recommend!
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Response from Sambavanilla
Dear Emylie,
Thank you very much for your flattering comment on our gourmet black vanilla! We are delighted to hear that it enhances your pastries and that our storage tubes suit you. Your recommendation particularly touches us.
Looking forward to seeing you again on Sambavanilla!
Best regards,
The Sambavanilla team
Thank you very much for your flattering comment on our gourmet black vanilla! We are delighted to hear that it enhances your pastries and that our storage tubes suit you. Your recommendation particularly touches us.
Looking forward to seeing you again on Sambavanilla!
Best regards,
The Sambavanilla team
C
Rating: 5 out of 5
EVERYTHING IS AS EXPECTED. VERY GOOD PRODUCT. I HIGHLY RECOMMEND AND WILL ORDER AGAIN
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Response from Sambavanilla
We warmly thank you, Cyrille, for your flattering review and your 5/5 rating. We are delighted to learn that you are completely satisfied with your experience with Sambavanilla. Your recommendation is greatly appreciated, and we would be happy to welcome you again for your next order. See you very soon!
S
Rating: 5 out of 5
Delicious vanilla stored in a glass tube and some frozen pods. Very fast delivery. Perfect.
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Response from Sambavanilla
We sincerely thank you for your flattering review regarding Sambavanilla. We are delighted to learn that you appreciated the quality of our vanilla and the speed of our delivery service. Your satisfaction is our priority, and we hope to serve you again very soon.
P
Rating: 5 out of 5
Products of very good quality. Perfect packaging. Fast delivery. Bravo
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Response from Sambavanilla
Hello Patrick,
Thank you very much for your flattering review! We are delighted that our products, our packaging, and our delivery service met your expectations. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Sambavanilla team
Thank you very much for your flattering review! We are delighted that our products, our packaging, and our delivery service met your expectations. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Sambavanilla team
J
Rating: 5 out of 5
very good product
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V
Rating: 5 out of 5
Fast, very good product. Thank you.
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M
Rating: 5 out of 5
Very good quality product. The vanillas are vacuum sealed. From my order to delivery, everything is great.
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C
Rating: 5 out of 5
This package was for my granddaughter.
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M
Rating: 5 out of 5
Top
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J
Rating: 5 out of 5
Very good very good products received quickly
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P
Rating: 5 out of 5
TB
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S
Rating: 5 out of 5
I got everything I ordered, neatly packed and quick after order. Will be ordering again!
Response from Sambavanilla
Dear Snefrid,
Thank you for your wonderful review! We're delighted to hear that your order arrived promptly and in perfect condition. We look forward to serving you again soon at Sambavanilla!
Best regards,
The Sambavanilla Team
Thank you for your wonderful review! We're delighted to hear that your order arrived promptly and in perfect condition. We look forward to serving you again soon at Sambavanilla!
Best regards,
The Sambavanilla Team
C
Rating: 5 out of 5
Always very good products
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J
Rating: 5 out of 5
Quality spices great discoveries
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G
Rating: 5 out of 5
very good quality
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R
Rating: 5 out of 5
Order executed quickly and delivered quickly, thank you
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M
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Excellent product that meets our expectations. Delivery on time. I recommend this supplier.
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Response from Sambavanilla
Dear Franck,
We sincerely thank you for your flattering review and for your 5/5 rating. We are delighted to learn that the product fully met your expectations and that the delivery was made on time. Your recommendation means a lot to us and encourages us to continue providing the best possible service.
We look forward to seeing you again on our site,
The Sambavanilla team.
We sincerely thank you for your flattering review and for your 5/5 rating. We are delighted to learn that the product fully met your expectations and that the delivery was made on time. Your recommendation means a lot to us and encourages us to continue providing the best possible service.
We look forward to seeing you again on our site,
The Sambavanilla team.
P
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
Delivery time perfect
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A
Rating: 5 out of 5
I love it, a real top product
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Response from Sambavanilla
Dear Anthony, we thank you immensely for your flattering review and your perfect rating of 5/5. We are delighted to learn that our products meet your expectations. Your satisfaction is our greatest reward!
S
Rating: 4 out of 5
Hello, product conforms to the order, only small problem for which I might not order from Sambavanilla again, the ordered delay on 06.11 received on 11.11 for about 60kms at €3.49 for delivery to the relay point.
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Response from Sambavanilla
Hello Stéphane,
Thank you very much for your review and your rating of 4/5. We are delighted to learn that you found the product in accordance with your order. We sincerely apologize for the delivery delay that did not meet your expectations. To date, weekends are not worked, which can extend the delivery time. We also offer faster delivery with GLS; do not hesitate to choose this delivery method next time. We hope to see you soon on Sambavanilla.
Best regards,
The Sambavanilla team
Thank you very much for your review and your rating of 4/5. We are delighted to learn that you found the product in accordance with your order. We sincerely apologize for the delivery delay that did not meet your expectations. To date, weekends are not worked, which can extend the delivery time. We also offer faster delivery with GLS; do not hesitate to choose this delivery method next time. We hope to see you soon on Sambavanilla.
Best regards,
The Sambavanilla team
K
Rating: 5 out of 5
Very good product.
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J
Rating: 5 out of 5
As always impeccable.
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S
Rating: 5 out of 5
Everything was great! The vanilla is unreal 😍
Response from Sambavanilla
Dear Sarah,
Thank you so much for your wonderful review! We’re thrilled to hear that you loved our vanilla. Your satisfaction means the world to us!
Best regards,
The Sambavanilla Team
Thank you so much for your wonderful review! We’re thrilled to hear that you loved our vanilla. Your satisfaction means the world to us!
Best regards,
The Sambavanilla Team
F
Rating: 3 out of 5
The pods are really small, it is rated 13-14 on the site but we are more around 12-13 and some below 12cm
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Response from Sambavanilla
Hello Frédéric,
Thank you for taking the time to share your feedback on our Sambavanilla site. We are sorry to hear that the size of the pods did not meet your expectations. The sizes of the pods advertised are verified and there are no pods sold below the size. If you want longer pods, we offer them up to 25 cm. It's up to you to choose.
Best regards,
The Sambavanilla team
Thank you for taking the time to share your feedback on our Sambavanilla site. We are sorry to hear that the size of the pods did not meet your expectations. The sizes of the pods advertised are verified and there are no pods sold below the size. If you want longer pods, we offer them up to 25 cm. It's up to you to choose.
Best regards,
The Sambavanilla team
A
Rating: 5 out of 5
Very satisfied with the packaging and the product, fast delivery.
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M
Rating: 5 out of 5
Order arrived quickly and very good quality products.
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C
Rating: 5 out of 5
High quality product, fresh and very well packaged.
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Response from Sambavanilla
We sincerely thank you for your flattering review, Claude. We are delighted to learn that you appreciated the quality and packaging of our products. Your satisfaction is our greatest reward, and we hope to see you soon on our "Sambavanilla" site.
J
Rating: 1 out of 5
I could have been satisfied if only the delivery service (Mondial Relay) had allowed me to avoid returning the package to the sender since I was abroad by letting me leave it there for two more days. I now refuse to make them work.
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Response from Sambavanilla
Hello Jean-Luc,
Thank you for taking the time to share your experience. We are sorry to hear about the complications you encountered with the delivery service. Packages indeed do not stay more than a week at relay points, and if you do not go to pick them up, they are returned to the sender. Next time, do not hesitate to ask us to delay the shipment if you are not available to pick up your order.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Sambavanilla team
Thank you for taking the time to share your experience. We are sorry to hear about the complications you encountered with the delivery service. Packages indeed do not stay more than a week at relay points, and if you do not go to pick them up, they are returned to the sender. Next time, do not hesitate to ask us to delay the shipment if you are not available to pick up your order.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Sambavanilla team
S
Rating: 5 out of 5
Fully satisfied with the quality of the products and the packaging
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Response from Sambavanilla
Hello Sébastien,
Thank you very much for your flattering review! We are delighted that you are fully satisfied with the quality of our products and their packaging. Your feedback is valuable to us.
See you soon on Sambavanilla!
Thank you very much for your flattering review! We are delighted that you are fully satisfied with the quality of our products and their packaging. Your feedback is valuable to us.
See you soon on Sambavanilla!
A
Rating: 5 out of 5
Very interesting quality-price ratio. Speed of delivery
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M
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Order of pepper and vanilla. Perfect
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M
Rating: 5 out of 5
shipment as per my order
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S
Rating: 5 out of 5
Very professional
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M
Rating: 5 out of 5
on-time delivery and product as described
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D
Rating: 5 out of 5
Good product
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D
Rating: 5 out of 5
I am very satisfied
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