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V
Rating: 5 out of 5
Order delivered quickly to the relay point.
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Customer reviews of Sambavanilla
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 4 499 published reviews
Summary of reviews
Sambavanilla customers consistently highlight fast, reliable delivery and careful packaging, with many notes that orders arrive quickly, in good condition, and exactly as described. They praise the product quality, especially vanilla pods and liquids, with several mentions of excellent or very good results and value for money. Repeated themes include smooth ordering processes, consistent order accuracy, and a positive overall experience that encourages repeat purchases.
All reviews
E
Rating: 5 out of 5
Very good tasting address!!
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M
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Everything went well!
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E
Rating: 5 out of 5
I have ordered several times from Sambavanilla. I have always been satisfied with the products I ordered, whether it is the vanilla (of great quality) or the spices and peppers (wide choice). Packages are always well packaged. I highly recommend.
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Response from Sambavanilla
Dear Emmanuelle,
Thank you very much for your positive review and for your loyalty to Sambavanilla! We are delighted to learn that our products and our service satisfy you. Your recommendation particularly touches us. See you very soon for new discoveries!
Best regards,
The Sambavanilla team
Thank you very much for your positive review and for your loyalty to Sambavanilla! We are delighted to learn that our products and our service satisfy you. Your recommendation particularly touches us. See you very soon for new discoveries!
Best regards,
The Sambavanilla team
M
Rating: 5 out of 5
We love it, for years!
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V
Rating: 5 out of 5
Order shipped quickly, package in excellent condition and products as desired. Thank you
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G
Rating: 5 out of 5
Speed, efficiency. Impeccable, keep it up.
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D
Rating: 2 out of 5
Product well received and compliant. A bit expensive. However, since the order, my email address has been spammed with unwanted emails and I have received many telemarketing calls. Thank you for selling my contact details.
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Response from Sambavanilla
Hello David,
Thank you for taking the time to share your feedback. We are delighted that the product suits you. Regarding your concerns, we take the protection of your data very seriously and can assure you that none of your data is disclosed outside our company. Your satisfaction is our priority.
Best regards,
The Sambavanilla team
Thank you for taking the time to share your feedback. We are delighted that the product suits you. Regarding your concerns, we take the protection of your data very seriously and can assure you that none of your data is disclosed outside our company. Your satisfaction is our priority.
Best regards,
The Sambavanilla team
Y
Rating: 5 out of 5
Only good products at unbeatable prices, fast and careful delivery, what more could you ask for?
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Response from Sambavanilla
Dear Yannick,
We warmly thank you for your flattering review! We are delighted to learn that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and your comments encourage us to continue in this direction. We look forward to seeing you again soon on Sambavanilla!
Best regards,
The Sambavanilla team.
We warmly thank you for your flattering review! We are delighted to learn that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and your comments encourage us to continue in this direction. We look forward to seeing you again soon on Sambavanilla!
Best regards,
The Sambavanilla team.
A
Rating: 5 out of 5
always good products and impeccable delivery.
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Response from Sambavanilla
Hello Alain,
We sincerely thank you for your flattering review and for the 5/5 rating! We are delighted to learn that you appreciate the quality of our products as well as the punctuality of our delivery service. Your satisfaction is our priority, and your feedback motivates us to continue improving. See you very soon on Sambavanilla!
Best regards,
The Sambavanilla team
We sincerely thank you for your flattering review and for the 5/5 rating! We are delighted to learn that you appreciate the quality of our products as well as the punctuality of our delivery service. Your satisfaction is our priority, and your feedback motivates us to continue improving. See you very soon on Sambavanilla!
Best regards,
The Sambavanilla team
A
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Beautiful vanillas, very fast shipping
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G
Rating: 5 out of 5
Fast and careful delivery. High quality products, the pods are very fragrant, soft and well filled.
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Response from Sambavanilla
Dear Gilles, we warmly thank you for your flattering review and for the 5/5 rating. We are delighted to hear that you appreciated the quality of our products as well as our delivery service. Your satisfaction is our priority, and we hope to welcome you again very soon at Sambavanilla.
G
Rating: 5 out of 5
Hello, Perfect as usual Product and delivery. Thank you.
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P
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
I ordered vanilla received quickly vacuum packed
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B
Rating: 2 out of 5
The vanilla pods were very thin and not fatty, very disappointed with my large order.
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Response from Sambavanilla
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
M
Rating: 5 out of 5
Thank you very much, it's fabulous
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P
Rating: 5 out of 5
Oh great as always
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R
Rating: 5 out of 5
Very good product
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L
Rating: 5 out of 5
well-constructed site, speed and good communication, products received well packaged and on time
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Response from Sambavanilla
Dear Laurent,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the structure of our site, as well as the speed of our service and the quality of our packaging. Your satisfaction is our priority, and your feedback encourages us to continue improving our services. We look forward to serving you again on Sambavanilla!
Best regards,
The Sambavanilla team
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you appreciated the structure of our site, as well as the speed of our service and the quality of our packaging. Your satisfaction is our priority, and your feedback encourages us to continue improving our services. We look forward to serving you again on Sambavanilla!
Best regards,
The Sambavanilla team
A
Rating: 5 out of 5
Always satisfied with the quality
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E
Rating: 5 out of 5
Very good
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T
Rating: 5 out of 5
Top notch!!
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T
Rating: 5 out of 5
Super vanilla
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B
Rating: 5 out of 5
The entire order meets my expectations. Great.
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A
Rating: 5 out of 5
Very very satisfied. Serious site and objects faithful to the request, very well protected. Thank you for this site to recommend.
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Response from Sambavanilla
Dear Annick,
Thank you very much for your positive feedback and your recommendation! We are delighted to know that you are satisfied with your experience on Sambavanilla and that our items met your expectations. Your satisfaction is our priority.
We look forward to seeing you again soon on our site!
Best regards,
The Sambavanilla team
Thank you very much for your positive feedback and your recommendation! We are delighted to know that you are satisfied with your experience on Sambavanilla and that our items met your expectations. Your satisfaction is our priority.
We look forward to seeing you again soon on our site!
Best regards,
The Sambavanilla team
B
Rating: 5 out of 5
Product of very good quality. Fast delivery
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B
Rating: 5 out of 5
very good
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R
Rating: 5 out of 5
Very good product as always and very well packaged
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S
Rating: 5 out of 5
Delighted with my purchases, just have to wait 3 months to taste it!
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G
Rating: 5 out of 5
Very serious site. The weights suit me perfectly. The prices are very affordable
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Response from Sambavanilla
Hello Guy,
Thank you so much for your positive feedback on Sambavanilla! We are delighted to learn that you are satisfied with the weights and prices. Your trust and satisfaction are our priority. See you soon on our site!
Best regards,
The Sambavanilla team
Thank you so much for your positive feedback on Sambavanilla! We are delighted to learn that you are satisfied with the weights and prices. Your trust and satisfaction are our priority. See you soon on our site!
Best regards,
The Sambavanilla team
F
Rating: 5 out of 5
Perfect shipment!
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M
Rating: 5 out of 5
Vanilla pods of very good quality, what a magnificent scent, great value for money. The spices are divine, and the vanilla sugar and vanilla extract are magnificent. Thank you for these beautiful noble and gourmet products.
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Response from Sambavanilla
Dear Megan,
We warmly thank you for your flattering review of our site "Sambavanilla". We are delighted to learn that you appreciate the quality of our vanilla pods and spices, as well as their enchanting fragrance. Your satisfaction is our greatest reward, and we hope to see you soon for new gourmet discoveries.
We warmly thank you for your flattering review of our site "Sambavanilla". We are delighted to learn that you appreciate the quality of our vanilla pods and spices, as well as their enchanting fragrance. Your satisfaction is our greatest reward, and we hope to see you soon for new gourmet discoveries.
C
Rating: 5 out of 5
Fast shipping, products very well packaged and of quality. Very satisfied!
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C
Rating: 5 out of 5
Perfect
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P
Rating: 2 out of 5
I ordered 50 pods. The site indicated a minimum of 5 g per pod but the total weight of the 50 is 185 g, which is an average of 3.7 g, or 25% less. I should have bought my pods from another site that sells packs of 250 g for barely more expensive.
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Response from Sambavanilla
Hello Pascal,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Our pods are often subject to natural weight variations, and we strive to ensure the quality of our products. Your comment is valuable and will help us improve our communication. Please feel free to contact us directly for any questions or complaints, we would be happy to assist you.
Best regards,
The Sambavanilla team.
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Our pods are often subject to natural weight variations, and we strive to ensure the quality of our products. Your comment is valuable and will help us improve our communication. Please feel free to contact us directly for any questions or complaints, we would be happy to assist you.
Best regards,
The Sambavanilla team.
V
Rating: 5 out of 5
Great, I received my order well.
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