English
/10
★★★★★
based on 322 reviews published
★★★★★
based on 322 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I paid for the shipping in 2-3 days and it took a week…
Alvaro D.
purchased on 29/05/2026
Translated review
2
/5
★★☆☆☆
-
Miguel �.
Translated review
Answer from Saneamientos Carmelo, S.L.
Hello Miguel,
We appreciate your feedback and regret that your experience was not as expected. Your opinion is very important to us and we would like to know more about what we can improve. Please do not hesitate to contact us to assist you.
Sincerely,
Saneamientos Carmelo, S.L.
We appreciate your feedback and regret that your experience was not as expected. Your opinion is very important to us and we would like to know more about what we can improve. Please do not hesitate to contact us to assist you.
Sincerely,
Saneamientos Carmelo, S.L.
3
/5
★★★☆☆
The purchased product arrived open without factory seals and I think it should be specified before shipping and that the customer should decide.
Jorge B.
Translated review
Answer from Saneamientos Carmelo, S.L.
Dear Jorge,
Thank you for sharing your opinion. We regret that you received the product in that condition. We appreciate your suggestion regarding the specification of the seals before shipping and will consider it to improve our service. Your satisfaction is important to us. If you need further assistance, please do not hesitate to contact us.
Sincerely,
Saneamientos Carmelo, S.L.
Thank you for sharing your opinion. We regret that you received the product in that condition. We appreciate your suggestion regarding the specification of the seals before shipping and will consider it to improve our service. Your satisfaction is important to us. If you need further assistance, please do not hesitate to contact us.
Sincerely,
Saneamientos Carmelo, S.L.
3
/5
★★★☆☆
The product as ordered but the shipping costs, nowadays, are very expensive or with that price the product should be delivered the next day.
Javier J.
Translated review
3
/5
★★★☆☆
Very responsible company and does not deserve the image it gives with the courier company, super upset with the delivery
Maria D.
Translated review
2
/5
★★☆☆☆
-
Jose M.
Translated review
Answer from Saneamientos Carmelo, S.L.
Dear Jose María, Your order comes from the MIRAVIA platform and the logistics management with GLS is provided by the Marketplace.
3
/5
★★★☆☆
The order arrived well, but I have consulted a doubt by email and they have not clarified anything, they responded with a general phrase.
Julia P.
Translated review
Answer from Saneamientos Carmelo, S.L.
Dear Julia, I apologize, unfortunately, I cannot be available 24 hours on the MIRAVIA Chat, so I put an automatic response so that they can contact via WhatsApp if necessary. I do not know if perhaps I missed responding to you, but I believe I have answered your inquiry at some point; if not, I ask you to accept my apologies. Regards, Eduardo