Customer reviews of SB COLLECTION

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 593 published reviews
5 537 91% 4 26 4% 3 6 1% 2 5 1% 1 19 3%

Summary of reviews

Customers consistently highlight the exceptional quality of products offered by SB COLLECTION, noting that items like soaps and mini bath balls possess delightful scents and are always well-packaged. The quick delivery service stands out as a major strength, with many expressing satisfaction over receiving their orders promptly and in excellent condition. The attentive customer service also receives praise, with experiences of personalized follow-ups and responsiveness to inquiries making a positive impression.

Reviews 2 and 3 stars

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G
Gianna B.
Rating: 3 out of 5
following a purchase from 12/09/2025
Communication with a competent interlocutor would be preferable as it is more direct. Communication via your website is very complicated.
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Virginie M.
Rating: 3 out of 5
following a purchase from 19/06/2025
always happy with my products, too bad I never get any free products or discounts because unfortunately at the moment I can't make large orders...
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Cyrille G.
Rating: 3 out of 5
following a purchase from 01/04/2025
Good products, delivered quickly and always attentive to the customer
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Angélique A.
Rating: 3 out of 5
following a purchase from 13/11/2024
Satisfied with the speed but the shipping costs are expensive for dom Tom and I paid another 55€ in customs fees to have my package on arrival otherwise very good good products
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Response from SB COLLECTION
Yes, we are aware that transport costs are very high in the French overseas departments and territories.
Unfortunately we haven't yet found a more suitable solution. We are open to any new proposal
S
stéphanie P.
Rating: 2 out of 5
following a purchase from 11/10/2024
Disappointed with customer service mails sent several times so my order arrived very late 😕
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Response from SB COLLECTION
We're sorry you received your order too late.
Your order was ready and we asked you several times for your phone number so that your order could be sent in good conditions and avoid many delivery problems.
You obviously don't receive our e-mails and we still don't have your telephone number...
M
Morgane H.
Rating: 3 out of 5
following a purchase from 30/09/2024
Too bad it takes a long time to be delivered. Order placed on September 30, delivery on October 8. Geodis tells us we'll be delivered but no specific date. The problem when you work on the side is complicated to manage.
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Response from SB COLLECTION
Hello,
I'm sorry this order took too long to deliver.
Geodis is a professional courier service that delivers parcels and pallets by truck. The area in which you are located corresponds to a normal delivery time of 48 hours from our premises. This is not a guaranteed delivery time. In your case it was 72 hours.

We announce up to 7 working days of preparation time in our GTC, in most cases we send the order in 2, 3 days (which was the case for your order) but it can take longer due to imponderables.

In the future, if you have a deadline on an order, don't hesitate to contact us and we'll do our utmost to get it out as quickly as possible.

Best regards
Eric
A
Anne-Marie A.
Rating: 2 out of 5
following a purchase from 21/07/2024
I got 1 sachet of apple star bath pearls and a vanilla heart sachet too.
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S.
Rating: 2 out of 5
Delivery on time but damaged box with boxed goods. Not good
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M.
Rating: 2 out of 5
Enerve! I'd have gone into more detail but it's obviously too long!
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B.
Rating: 2 out of 5
Il bancale ci e stato consegnato danneggiato.
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A.
Rating: 3 out of 5
They made a mistake in my order.
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