Customer reviews of Selfpackaging

Very good experience. Meets expectations in every way.

The color of the stickers does not match the ones sent. A digital image has been sent and the RGB or CMYK color should be more accurate. Thank you.

I asked for the boxes WITH black rope and it arrived without the rope. I had the market last weekend and had to rush to find something to tie the box.

The shipping was very good, although the shipping costs are high. The return of the product was a failure, it took them more than a month to refund my money, and I had to claim it twice, plus the shipping is very expensive too, in short, I will not buy again.

I ordered a product that promised one thing that was not even close, it took longer to arrive than stated, I returned it and I had to pay more than 50 euros for shipping because they do not cover returns

Nothing is going well

I never received my package

I was thrilled with this product. I gifted it and gradually, my friends sent me messages because their package was EMPTY. I am ashamed and angry!

Hello, still not delivered, UPS sets an appointment and does not come, reschedules and does not respect again, no idea where my package is. It should be noted that UPS is not a serious company for individuals.

Two weeks ago I received an email from perfumer Christophe Laudamiel saying that he was putting his award winning fragrance brand, The Zoo, on pause for the foreseeable future.
When I talk about the importance of supporting independent brands, it's precisely for reasons like this. The brands I work with on Sainte Cellier aren't backed by investors. Investors are more interested in giving money to commercial brands creating second rate versions of Baccarat Rouge and Aventus.
There is so much work to be done in perfumery. I am never less than astounded by what some people - even those branding themselves as "experts" - consider a good perfume. Thankfully, Christophe will continue his work with the Perfumery Code of Ethics to advocate for more honesty, transparency and education in an industry steeped in smoke and mirrors.
For now, if there's a perfume from The Zoo collection you had your eye on, please buy it while you can to avoid disappointment. I have limited stock of each available. I don't know if I will be able to order more before the new year.
Thanks so much for your continued support of Sainte Cellier and her brands.

a sheet of cardboard for luxury boxes
quality and rigidity to be reviewed

Very fast delivery, well packaged.

The packaging for sending the product is too large and no protection to secure the product: some lids end up with a corner dented or crumpled because the different elements move in the shipping box.

I received my order quickly. However, the delivery person did not drop it off at my home but at a pickup point even though I paid for home delivery. There are no assembly instructions in the package, nor a link to a tutorial. The box received is not really identical to the photo, it seems like a part is missing inside, there are no notches to secure the card. I am disappointed.

The site is very good, fast delivery. However, there is a defect on all the boxes ordered, a gap of 58mm instead of the 60 displayed on the site which means that no vial fits properly.

The box was too big and too soft. Moreover, there was no padding inside. The boxes moved a lot and some were creased. It's a shame that the packaging is not better planned because the boxes ordered suit me perfectly.

When ordering a sample, the boxes had an adhesive strip for gluing and during my next order, this was not the case: no adhesive strip provided. I had to use glue. (refs 2520 S / 2520 M). Can you please indicate why? Thank you in advance.

Correct site ergonomics but mediocre products

Not happy I paid too much to come faster because the progress of a project was urgent, but simply because of the comparison site they did not put my complete address which is the reason for the delay in the order

I have not received my package. Thank you for taking the necessary steps.

The boxes are good, but the site is misleading; on the page of the boxes I buy, it is stated that delivery is free from €95... But no, that does not apply to these boxes.

The description of items needs to be improved to avoid disappointment when receiving the item.

Satisfactory quality of the box but size error during shipping. Size XL sent instead of L.

Nice products, beautiful presentation but too bad the samples are limited.
And also too bad they arrived in bad condition, all dented :(

Poor communication about the product, especially regarding the photos which are insufficient

Average, a correct experience but some services need improvement. In particular, the navigation on the site is not intuitive and the delivery via UPS was a real disaster!!!! 3 days late. I had to go myself to pick up my parcel at a UPS warehouse because the delivery people were not able to deliver to me. I received absence messages while I was home all day! It's a shame!

No way to check my order after receiving it. The product received looks much cheaper than the visuals on the site. The visuals make it seem like the boxes hold together with a string, but everything has to be assembled with a glue gun...

Damaged carton and unusable products sample product too expensive

Not very ergonomic for creating the visual with printing. System not yet perfected and imprecise

I ordered a sample in the color GRASS GREEN and received a RED sample. When I made the complaint by email, the response was that the samples were sent in the color that was in stock and 'which can be any color' (sic). In this case, why offer a choice of colors when placing the order? While I requested in my complaint email that a GREEN sample be sent to me, I was told: 'I am sorry but we cannot send you this sample in red.'

Very good product, very clean marking but the delivery times were not respected.

The address on the label was incomplete and the UPS driver not being very bright, I had to call the local UPS office to be delivered at home ...

My package arrived open, the contents exposed to the open air and the weather. Luckily, nothing was stolen or damaged.

correct site and good product

Delivery wrong size, impossible to get a return from customer service

I ordered boxes but received the wrong sizes

A bit disappointed with the customer service with whom it is difficult to carry out long-term commercial actions.

The site is not bad and the products are of good quality but there was a color mistake in my order.

Order not delivered

average