Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.
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Response from Selfpackaging
Hello Caroline,
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2020
The site is not badly done but the product is disappointing
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Customer service not correct at all.
They do not take into account my request made by email following the receipt of my order.
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Response from Selfpackaging
Hello Ophélie, I confirm that I replied to your initial message on the same day I received it. However, your response was sent when we were closed (public holiday in Catalonia), so you received an automatic reply from me indicating that I would be back this Monday, September 28. I am now getting back to you by email. Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
Difficulty with payment by credit card
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2020
I do not understand why my order arrived in 3 parts. It's a waste of time for the customer and a much higher carbon footprint!
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Response from Selfpackaging
Hello Laurence, in recent months, given the current context, carriers have been overwhelmed by the large volume of deliveries to be made and instead of delivering your 5 packages at once, the delivery person delivered them to you in 3 parts. This is an exceptional situation and we apologize for the inconvenience caused.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
Long and mediocre delivery. The delivery person leaves the package at a pickup point even though I chose home delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2020
The boxes do not hold. The glue does not adhere.
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Response from Selfpackaging
Hello Virginie,
For sample orders, the boxes are delivered without glue.
For final orders, double-sided tape rolls are provided separately.
Do not hesitate to contact our customer service at [email protected] if needed.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Some boxes were dented..!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Fortunately, no box was dented.
No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2020
fast delivery, the quality of the cardboard boxes is not great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2020
My order was supposed to be delivered a month ago but it wasn't and was returned to the seller. Customer service was supposed to resend it to me. No news since. I do not recommend selfpackaging at all.
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Response from Selfpackaging
Hello Rémy, as I indicated in my email of March 10, we have resent your order which is currently at the corresponding pickup point since March 11. You should contact them to find out if they are still open at the moment. I will send you a new email with the details. Have a nice day. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
UPS pickup point far from my home. Moreover, it was 30 minutes late on its opening time. 30 minutes where I had to wait without being able to contact them. The package was well damaged. I would like to have the option to choose another pickup point, which is not the case on your site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2019
The package was not delivered on time at all. I had to return it.
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Response from Selfpackaging
Hello Lucille,
Your order was indeed delivered 1 day late compared to the usual 7 working days.
As indicated in your order, during this period (since the end of November with Black Friday), we informed you that there could be some delivery delays due to the high volume of orders and transport delays.
If you needed the boxes by a specific date, it would have been advisable to call our customer service to inform them.
Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2019
I had to call customer service for the timely shipment of the order. Otherwise, the extra charge to speed up delivery would have been useless. Average. However, the after-sales service is very nice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2019
Good products but the packaging needs to be reviewed, the products were not protected in the packaging box, which itself was damaged (torn in several places). Some products therefore arrived damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2019
Navigation on the site is good but shipping is very expensive for a rather mediocre service. Relay points are rare and far away. Items very poorly protected in the package, as a result, many items are very damaged. I was able to benefit from a package return to my home thanks to a very nice after-sales service lady. But despite my feedback regarding the protection of items in the package, the second package arrived protected in the same way, so some items are damaged too! But there I was not offered anything to compensate me...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
False information by phone
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Response from Selfpackaging
Hello Geneviève,
We are surprised to read your comment and do not understand which information you are referring to. Please feel free to let us know so that we can understand it.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2019
inconsistencies in the pricing module that can be misleading
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2019
I am more than disappointed with the state of my received packages.
Very poorly packaged, without cushioning or protection, I received them ripped open.
15 boxes were completely damaged, crushed, torn.
They are unusable in their current state.
Problematic and unacceptable, especially on an order of barely 200 boxes to assemble anyway.
Honestly disappointed.
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Response from Selfpackaging
Hello,
sorry for this situation.
I will send you the boxes that you cannot use if you tell me what they are. It would also be helpful if we received photos (if you have any) to be able to retrieve the boxes and inform the courier service.
I hope this unfortunate event will not compromise your trust in our work.
Thank you in advance for your kind response,
Daniela
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2019
Good product! But not delivered to the given address while I was present! Had to go to a warehouse 4km away to pick up my package!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
A disaster!
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Response from Selfpackaging
Hello Myriam,
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Very disappointed!
Poor print quality.
To throw away!
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Response from Selfpackaging
Hello Sofia,
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2019
still no news about my order....
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Response from Selfpackaging
Hello Magali,
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2019
4 characters
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Response from Selfpackaging
Hello Nicolas,
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2019
Samples received are compliant except for the clarity of the digital printing which could be improved.
My disappointment: no preferential rates for professionals!
Customer service is attentive but did not find a solution to this request.....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2019
satisfied, except for the printing of the logo on the box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
The print quality is horrible, my visual is barely visible while on the site during creation everything was clear..
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Response from Selfpackaging
Hello Lucie,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2019
The print quality is relatively average as well as the cutting quality but the order was delivered on time and the after-sales service is very attentive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2019
I did not receive any lid for my box, no interest
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Response from Selfpackaging
Hello, as indicated just now by phone, it may be that our little hands in the workshop indeed forgot the 2 missing lids from the 7 requested samples. You just need to inform us to arrange the situation. We can be reached by phone and by email. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Shipping costs have become payable even with large quantities... and what costs!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2019
Good but I had requested a sample with printing and there was nothing on the box...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
I am satisfied with the product, that is to say the quality. However, I was surprised to see the window of the box open. To be able to store food or biscuits, it is impossible to put them directly in the box because they risk falling, so I had to buy additional bags to be able to store things inside, so disappointed on this point. What can we store in your opinion in an open bag without a plastic window???. And my biggest disappointment was with customs clearance because already the shipping costs are expensive, I was disappointed to have to add an additional amount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
I am satisfied with the quality of the ordered products.
However, absolutely not satisfied with the packaging quality of my order: upon receipt, the box was completely torn, security tape was torn. So I received my order opened (e-commerce boxes), and my boxes were damaged! I cannot attach photos to my comment, but the corners are bent, even torn... I am disappointed to have to discard some of my boxes, especially since shipping costs are not free for this type of product... for €11.71 in shipping costs, I would have liked to receive my order intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2018
very fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2018
Very bad experience. Ordered samples, thinking I could deduct them all from the next order, instead, only one can be deducted at a time. Unclear explanations (site half in French, half in Spanish). Order return = scam. You have to take into account the return costs + they do not refund the shipping costs, so in the end, it's hardly worth making a return!
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Response from Selfpackaging
Angèle, we are sincerely sorry to read your comments.
Indeed, not all discount vouchers can be combined with each other or with other promotional offers. Regarding our site, we still have translations to perform or improve, given that we are a Spanish company. We improve it every day thanks to your comments. We will of course modify the explanations regarding the samples so that this type of confusion does not happen again. As for returns of orders due to an error (or withdrawal) on the part of the customer, the conditions clearly state that return shipping costs are the responsibility of the customer.
We remain at your disposal for any further information.
Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
a bit messy site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
Lack of clarity
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