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A
Rating: 3 out of 5
The site is well made, functional, but not very precise, it would be good to inform the customer about the quality and thickness of the materials used.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Delivery costs too high. No free shipping for certain products.
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A
Rating: 3 out of 5
the product is very good but delivery by ups is deplorable
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A
Rating: 1 out of 5
Scandalous treatment of my order.
I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!
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I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!
Response from Selfpackaging
Hello Aude,
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.
A
Rating: 1 out of 5
delays and follow-ups as well as a terrible communication no respect for requests or the urgency mentioned, moreover delivery again with damages I have photos to support more noted on the delivery receipt!
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Response from Selfpackaging
Hello Jérôme,
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.
A
Rating: 1 out of 5
The boxes arrived white while the order was for printed boxes!!!
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Response from Selfpackaging
Hello Graciela,
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.
A
Rating: 3 out of 5
The orders are in accordance with my request but I did not receive the requested sample which was charged to me over 3€.
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A
Rating: 3 out of 5
The price is attractive but the shipping cost is simply exorbitant, for the price one could expect luxury packaging but far from it, just a simple cardboard box, no reinforcements, and nothing protects the order. My box arrived completely damaged, I was lucky that the merchandise was in good condition. So service needs to be reviewed or prices lowered!
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Response from Selfpackaging
Hello Rozenn,
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards
A
Rating: 3 out of 5
Very serious
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A
Rating: 3 out of 5
Fast and compliant delivery, but I couldn't get a refund for one of my orders and some parts of the site and emails are not in my language.
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A
Rating: 3 out of 5
The boxes are very good and conform to my order but the labels were supposed to be round and they are square... too bad
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Response from Selfpackaging
Hello Agathe,
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.
A
Rating: 3 out of 5
Not very sturdy
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A
Rating: 1 out of 5
Very disappointed with this site. The expected product is not as hoped and for two products of barely 3€ each, 17€ in shipping costs!!! And with a very long delivery time! I really do not recommend!!
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Response from Selfpackaging
Hello Claudia,
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.
A
Rating: 1 out of 5
Unfortunately, I am unable to appreciate anything because I have not received my order.
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!
Translated reviews
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!
Response from Selfpackaging
Hello Kare,
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.
A
Rating: 1 out of 5
you do not specify xl
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Response from Selfpackaging
Hello Audélie,
We currently only offer size M, as it corresponds to a standard wine bottle size. However, we are not closed to the idea of offering other sizes later.
Your comment will be forwarded to our marketing department.
Best regards.
We currently only offer size M, as it corresponds to a standard wine bottle size. However, we are not closed to the idea of offering other sizes later.
Your comment will be forwarded to our marketing department.
Best regards.
A
Rating: 3 out of 5
did not go through the site for my order
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A
Rating: 3 out of 5
The site is good but I chose the reference REF.: 2262 and I received REF.: 2213.
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A
Rating: 3 out of 5
Thin and fragile cardboard and did not receive the promised gift with the order.
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
Regarding the ordered boxes, their bases are made of micro-corrugated cardboard (thick and resistant) specifically used for postal shipments and their lids are made of lightweight cardboard as indicated on the site.
We offer you the option to order samples before proceeding with a bulk order to get a preview of our boxes' rendering.
Regarding the gift, we have included the free Valentine's file in your order. You just needed to download it from your account and print it to decorate your boxes with.
Please feel free to get back to us for more information.
Best regards
Thank you for taking the time to respond to our questionnaire.
Regarding the ordered boxes, their bases are made of micro-corrugated cardboard (thick and resistant) specifically used for postal shipments and their lids are made of lightweight cardboard as indicated on the site.
We offer you the option to order samples before proceeding with a bulk order to get a preview of our boxes' rendering.
Regarding the gift, we have included the free Valentine's file in your order. You just needed to download it from your account and print it to decorate your boxes with.
Please feel free to get back to us for more information.
Best regards
A
Rating: 3 out of 5
Not very easy to use and not aesthetic (too complicated)
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A
Rating: 3 out of 5
Good but mistakes from the first order.
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A
Rating: 3 out of 5
All good with the order, but I wasn't notified of the product's arrival!
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A
Rating: 3 out of 5
Unable to use the quote request platform.
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A
Rating: 3 out of 5
No information regarding delivery... I wasn't even informed of the arrival of my order
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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no info by email on the progress of the order, nor on the availability of the package
A
Rating: 3 out of 5
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
A
Rating: 1 out of 5
Very bad experience
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Response from Selfpackaging
Hello Marion,
Thank you for your feedback. We're really sorry if you have had a bad experience with us. We always try to offer the best service to our clients but sometimes things can go wrong (most of the times we cannot control them: carrier, delay for weather problems...) We'll be more than happy to help you! Don't hesitate to send us an email to [email protected] and we'll send your message to the department of quality control. Kind Regards,
Thank you for your feedback. We're really sorry if you have had a bad experience with us. We always try to offer the best service to our clients but sometimes things can go wrong (most of the times we cannot control them: carrier, delay for weather problems...) We'll be more than happy to help you! Don't hesitate to send us an email to [email protected] and we'll send your message to the department of quality control. Kind Regards,
A
Rating: 1 out of 5
We order on a French site and delivery coming from Spain ...
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Response from Selfpackaging
Hi Julie,
Thank you for your purchase at SelfPackaging. Our boxes are coming from Spain and we ship worldwide ;) Our website has been translated into French, Italian and English and there's a sales agent for each country. Kind Regards,
Thank you for your purchase at SelfPackaging. Our boxes are coming from Spain and we ship worldwide ;) Our website has been translated into French, Italian and English and there's a sales agent for each country. Kind Regards,
A
Rating: 1 out of 5
Bad
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Response from Selfpackaging
Hi Didier,
Thank you for your feedback. If you have had any issue with the box, please send us an email to [email protected] and we'll be more than happy to help
Kind Regards,
Thank you for your feedback. If you have had any issue with the box, please send us an email to [email protected] and we'll be more than happy to help
Kind Regards,
A
Rating: 3 out of 5
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
A
Rating: 3 out of 5
The products are always of good quality. However, the huge package was too heavy to lift. The relay point was not happy and on my side, I had to find someone with a vehicle. It would have been better to decompose it. The relay point informed me that the volume and weight of the package were not compliant.
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A
Rating: 3 out of 5
lack of simpler products
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Response from Selfpackaging
Hello Florent,
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
A
Rating: 3 out of 5
Deadlines respected.
However, shipping costs are excessive for sending a simple sample.
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However, shipping costs are excessive for sending a simple sample.
Response from Selfpackaging
Hello Aurélie,
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
A
Rating: 3 out of 5
Blurry Logo
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A
Rating: 3 out of 5
Excellent follow-up by Cécile, delivery on time.
Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
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Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
A
Rating: 3 out of 5
Some packages were creased and sample requests were not the right size or color
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A
Rating: 3 out of 5
The site does not allow for good editing of the graphic presentation and the Selfpackaging team does not check the text alignment at all. I ended up with boxes where the text is not centered. The quality of the boxes is good so I give 3 stars.
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A
Rating: 3 out of 5
I did not understand why I had to pay shipping fees when my order was over 95 euros, contrary to everything that appears on your site, so yes disappointed.
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A
Rating: 3 out of 5
my order was assigned to another customer, I complained, extended delays, they could have offered me the shipping costs
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A
Rating: 1 out of 5
2 weeks to receive the order is unacceptable knowing that delivery is paid!!!! Ordered boxes of very poor quality!
I do not recommend this site!!!
I found better elsewhere and even cheaper!
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I do not recommend this site!!!
I found better elsewhere and even cheaper!
Response from Selfpackaging
Hello Madam,
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile