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★★★★★
based on 220 reviews published
Summary of reviews
The online store Ryokucha is praised for its fast and efficient service, with many customers noting timely deliveries and careful packaging that ensures items arrive in excellent condition. A wide selection of quality products, such as teapots and washi paper tea boxes, consistently meets customer expectations, reinforcing the reliability of the store. The clarity in product descriptions helps customers feel confident in their purchases, as items match the images shown online.
Latest neutral customer reviews
I bought washi paper tea boxes with a capacity of 200 g. These are far too small to hold 200 g, I put 100 g at most. I found much better ones elsewhere for the same price or even cheaper.
We are sorry to hear that these boxes did not meet your expectations.
The capacity of 200 g is what our suppliers indicate. However, it is important to specify that this capacity is given as a guideline and strongly depends on the type of tea: a light and voluminous tea will take up much more space than a denser tea. Therefore, it is normal that some references do not allow for 200 g to fit.
Regarding our prices, we understand your comment. As a small business, we do our best to offer fair prices despite the supply costs, and unfortunately, we cannot always align with the prices of some large players.
We are sincerely sorry for this disappointment and thank you for sharing your feedback, which also helps us better clarify this information to our customers.
The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
Satisfactory product, but unreliable delivery timing
The boxes do not contain 200g of tea but rather 150g
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The teapot was on promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
The teapot was in promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.