/10
★★★★★
based on 190 reviews published
★★★★★
based on 190 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."
Sylvie U.
purchased on 22/04/2025
Translated review
Answer from Ryokucha
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
3
/5
★★★☆☆
Satisfactory product, but unreliable delivery timing
Paola C.
purchased on 06/08/2024
Translated review
Answer from Ryokucha
Good morning, being during the holiday season, many of our employees were absent, hence the slightly longer delivery time. Thank you for your understanding.
3
/5
★★★☆☆
The boxes do not contain 200g of tea but rather 150g
Acheteur Vérifié
purchased on 24/01/2023
Translated review
2
/5
★★☆☆☆
-
Acheteur Vérifié
purchased on 22/11/2021
Translated review
Answer from Ryokucha
Hello, in order to understand and improve our service, could you please describe your experience. What's wrong with the item you ordered? Please note that if you are not satisfied with the product you have chosen, you have 14 days to contact us and return it. Best regards".
2
/5
★★☆☆☆
The teapot was on promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
Cedric.petitjouan
Translated review
2
/5
★★☆☆☆
The teapot was in promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
Cédric P.
purchased on 03/03/2021
Translated review