/10
★★★★★
based on 189 reviews published
★★★★★
based on 189 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order does not match. There is no return slip or address.
Marie P.
purchased on 08/02/2025
Translated review
Answer from Ryokucha
Hello Mrs Plassart,
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
1
/5
★☆☆☆☆
To flee urgently! When we received the teapots and cups we rinsed them as indicated on the instructions. Result: many brands and the customer service (after more than a month to get an answer) tells us that it is normal. No commercial proposal. The answer to the comment is inadequate, it is well indicated on the instructions that the teapot must be wiped with a dry cloth ...
Marie.auvray1
Translated review
1
/5
★☆☆☆☆
To flee urgently! When we received our teapots and cups, we rinsed them as indicated on the instructions. Result: many brands and the customer service (after more than a month to get an answer) tells us that it is normal. No commercial proposal. Inadequate response to the comment, it is well indicated on the instructions that the teapot must be wiped with a dry cloth ...
Acheteur Vérifié
purchased on 06/10/2020
Translated review