English 
Français 
Español 
Italiano 
Deutsch 
P
Rating: 4 out of 5
Fantastic tea Sencha
Translated reviews
Customer reviews of Ryokucha
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 221 published reviews
Summary of reviews
Ryokucha consistently delivers a reliable, smooth shopping experience with fast, careful, and efficient shipping and carefully packaged items. Customers highlight long-term trust in a wide selection of quality tea utensils and accessories, including teapots, tea boxes, and cups, arriving in good condition and matching descriptions or photos. The store is praised for responsive communication, helpful service, and environmentally friendly packaging, with many noting repeat purchases and willingness to recommend the site. Overall, the experience is characterized by dependable delivery, solid product quality, and strong customer support.
Reviews 1 and 4 stars
Reset filtersD
Rating: 1 out of 5
The cup was not for me but intended to be given as a gift. I received it without a box, without a label, and without any note indicating its origin (Japan). It was absolutely not presentable as a gift and seemed of lower quality than in the photos. Very disappointed.
Translated reviews
Response from Ryokucha
Hello,
Thank you for your feedback.
We understand your disappointment if the item was intended to be given as a gift. However, we would like to clarify several important points.
The cup received is strictly in accordance with the photos and description present on our site. The visuals do not show any gift box, label, or origin card, and these elements are never announced as included.
This is a Japanese ceramic intended for the domestic restaurant market in Japan, and not a product designed for export or sale in tourist shops. For this type of item, it is quite normal that there is no individual packaging or
Thank you for your feedback.
We understand your disappointment if the item was intended to be given as a gift. However, we would like to clarify several important points.
The cup received is strictly in accordance with the photos and description present on our site. The visuals do not show any gift box, label, or origin card, and these elements are never announced as included.
This is a Japanese ceramic intended for the domestic restaurant market in Japan, and not a product designed for export or sale in tourist shops. For this type of item, it is quite normal that there is no individual packaging or
S
Rating: 4 out of 5
Beautiful product, arrived intact, although I would have liked to find some information about the product and its origin inside
Translated reviews
Response from Ryokucha
Dear Serena, we sincerely thank you for your positive feedback on our product. We apologize for the lack of information inside the package and will consider your suggestion to improve our offering. We hope to see you again soon at Ryokucha!
M
Rating: 1 out of 5
The order does not match. There is no return slip or address.
Translated reviews
Response from Ryokucha
Hello Mrs Plassart,
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
C
Rating: 4 out of 5
VERY GOOD
Translated reviews
F
Rating: 4 out of 5
Product exactly as pictured; good delivery time.
Translated reviews
Response from Ryokucha
Hello,
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
J
Rating: 4 out of 5
Excellent products. A small unsightly defect on a cup in the last delivery. This defect has been reported
Translated reviews
Response from Ryokucha
Hello and thank you for your feedback! We're delighted you like our products. Concerning the defect on the cup, we are very sorry for this incident. Rest assured that we will handle your report with care. 😊
A
Rating: 4 out of 5
Ras
Translated reviews
A
Rating: 4 out of 5
A very good experience. Delighted
Translated reviews
S
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Pay attention to the content of the commands, two errors in two commands. It's not so bad but you have to resend each time.
Translated reviews
A
Rating: 4 out of 5
Products very well packed. Package well taped and in good condition.
Translated reviews
J
Rating: 4 out of 5
Very reliable house.
Translated reviews
A
Rating: 4 out of 5
Very reliable house.
Translated reviews
Y
Rating: 4 out of 5
Excellent product. Be careful with the packaging in a too small box
Translated reviews
Y
Rating: 4 out of 5
Excellent product. Attention to the packaging in a too small box
Translated reviews
A
Rating: 4 out of 5
Good product, good service. All is said.
Translated reviews
A
Rating: 4 out of 5
Good product, quality service. All is said.
Translated reviews
N
Rating: 4 out of 5
Very good product. Too bad that the shipping costs are more expensive than the article!
Translated reviews
A
Rating: 4 out of 5
Very good product. Too bad that the shipping costs are more expensive than the article!
Translated reviews
D
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
C
Rating: 4 out of 5
The teapot handles were a little smaller than M, and the shipping costs are quite expensive, otherwise everything else is fine! Thanks
Translated reviews
A
Rating: 4 out of 5
The teapot handles were a little smaller than M, and the shipping costs are quite expensive, otherwise everything else is fine! Thanks
Translated reviews
M
Rating: 1 out of 5
To flee urgently! When we received the teapots and cups we rinsed them as indicated on the instructions. Result: many brands and the customer service (after more than a month to get an answer) tells us that it is normal. No commercial proposal. The answer to the comment is inadequate, it is well indicated on the instructions that the teapot must be wiped with a dry cloth ...
Translated reviews
A
Rating: 1 out of 5
To flee urgently! When we received our teapots and cups, we rinsed them as indicated on the instructions. Result: many brands and the customer service (after more than a month to get an answer) tells us that it is normal. No commercial proposal. Inadequate response to the comment, it is well indicated on the instructions that the teapot must be wiped with a dry cloth ...
Translated reviews
J
Rating: 4 out of 5
thank you
Translated reviews
S
Rating: 4 out of 5
a little problem with the first delivery but very good reaction from the customer service
Translated reviews
F
Rating: 4 out of 5
I don't like being forced to write.
Translated reviews
N
Rating: 4 out of 5
very well packaged just a little dent on one box but nothing bad my daughter loves what you do
Translated reviews
J
Rating: 4 out of 5
thank you
Translated reviews
D
Rating: 4 out of 5
Well in the ordering process, Well on the efficient design of the warmer, but it presents a deplorable quality in the wood of the warmer frame (too light plywood, missing, splinters, missing paint) more worthy of a made in India of the 60s than Japan of the 20s... I spent an hour to give the wood a semblance of presentation. Now everything is fine
Translated reviews