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P
Rating: 4 out of 5
Fantastic tea Sencha
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Customer reviews of Ryokucha
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 221 published reviews
Summary of reviews
Ryokucha consistently delivers a reliable, smooth shopping experience with fast, careful, and efficient shipping and carefully packaged items. Customers highlight long-term trust in a wide selection of quality tea utensils and accessories, including teapots, tea boxes, and cups, arriving in good condition and matching descriptions or photos. The store is praised for responsive communication, helpful service, and environmentally friendly packaging, with many noting repeat purchases and willingness to recommend the site. Overall, the experience is characterized by dependable delivery, solid product quality, and strong customer support.
Reviews 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Beautiful product, arrived intact, although I would have liked to find some information about the product and its origin inside
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Response from Ryokucha
Dear Serena, we sincerely thank you for your positive feedback on our product. We apologize for the lack of information inside the package and will consider your suggestion to improve our offering. We hope to see you again soon at Ryokucha!
S
Rating: 3 out of 5
The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."
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Response from Ryokucha
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
C
Rating: 4 out of 5
VERY GOOD
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F
Rating: 4 out of 5
Product exactly as pictured; good delivery time.
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Response from Ryokucha
Hello,
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
J
Rating: 4 out of 5
Excellent products. A small unsightly defect on a cup in the last delivery. This defect has been reported
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Response from Ryokucha
Hello and thank you for your feedback! We're delighted you like our products. Concerning the defect on the cup, we are very sorry for this incident. Rest assured that we will handle your report with care. 😊
P
Rating: 3 out of 5
Satisfactory product, but unreliable delivery timing
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Response from Ryokucha
Good morning, being during the holiday season, many of our employees were absent, hence the slightly longer delivery time. Thank you for your understanding.
A
Rating: 4 out of 5
Ras
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A
Rating: 3 out of 5
The boxes do not contain 200g of tea but rather 150g
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A
Rating: 4 out of 5
A very good experience. Delighted
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S
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Pay attention to the content of the commands, two errors in two commands. It's not so bad but you have to resend each time.
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A
Rating: 4 out of 5
Products very well packed. Package well taped and in good condition.
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J
Rating: 4 out of 5
Very reliable house.
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A
Rating: 4 out of 5
Very reliable house.
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Y
Rating: 4 out of 5
Excellent product. Be careful with the packaging in a too small box
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Y
Rating: 4 out of 5
Excellent product. Attention to the packaging in a too small box
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A
Rating: 4 out of 5
Good product, good service. All is said.
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A
Rating: 4 out of 5
Good product, quality service. All is said.
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N
Rating: 4 out of 5
Very good product. Too bad that the shipping costs are more expensive than the article!
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A
Rating: 4 out of 5
Very good product. Too bad that the shipping costs are more expensive than the article!
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D
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
The teapot handles were a little smaller than M, and the shipping costs are quite expensive, otherwise everything else is fine! Thanks
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A
Rating: 4 out of 5
The teapot handles were a little smaller than M, and the shipping costs are quite expensive, otherwise everything else is fine! Thanks
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J
Rating: 4 out of 5
thank you
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S
Rating: 4 out of 5
a little problem with the first delivery but very good reaction from the customer service
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F
Rating: 4 out of 5
I don't like being forced to write.
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N
Rating: 4 out of 5
very well packaged just a little dent on one box but nothing bad my daughter loves what you do
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J
Rating: 4 out of 5
thank you
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D
Rating: 4 out of 5
Well in the ordering process, Well on the efficient design of the warmer, but it presents a deplorable quality in the wood of the warmer frame (too light plywood, missing, splinters, missing paint) more worthy of a made in India of the 60s than Japan of the 20s... I spent an hour to give the wood a semblance of presentation. Now everything is fine
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