/10
★★★★★
based on 7448 reviews published
★★★★★
based on 7448 reviews published
Latest customer reviews
5
/5
★★★★★
Received quickly and gel at the top thank you!
Acheteur Vérifié
purchased on 14/03/2020
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5
/5
★★★★★
Very fast delivery and well packaged products.
Acheteur Vérifié
purchased on 13/03/2020
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3
/5
★★★☆☆
Packaging less well than other shipments
Acheteur Vérifié
purchased on 13/03/2020
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5
/5
★★★★★
Very fast. No problem
Acheteur Vérifié
purchased on 12/03/2020
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5
/5
★★★★★
Very fast service and good packaging
Acheteur Vérifié
purchased on 11/03/2020
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1
/5
★☆☆☆☆
I WILL NO LONGER RECOMMEND THIS SITE. Package received in terrible condition, old dirty cardboard, not solid, products in bulk in the middle of covid19!!! Less expensive but at what price! The carrier, friendly and serious was forced to reconsolidate the entire box and was extremely kind to let me check if nothing was missing, while at this time the carriers take high risks to deliver us. Customer service was pathetic, no empathy when most of their customers are vulnerable and alone at this time of year. LAMENTABLE. I do not recommend this site!
Acheteur Vérifié
purchased on 06/03/2020
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Answer from Senup
I read your evaluation and I am sorry for your dissatisfaction. We use double fluted cardboard boxes with an outer layer of kraft paper to make it as strong as possible. I don't know what happened during shipping but usually our boxes arrive in good condition at their destination. It is true that in order to reduce the size of the shipping cartons we remove the original cartons when possible. This makes handling your package easier for both the carrier and you, and it also saves you from having to throw away even more boxes. Also in regards to our box packaging, we take great care to ensure that the products are in good condition. For example, the more fragile glove packages have been packed in a separate box. I am confident that the incontinence packs you received are intact. I also checked the processing and delivery time of your order. You ordered on a Friday and were delivered the following Tuesday, i.e. 48 working hours later. I would also like to take this opportunity to point out that our storekeepers handle all the products and boxes with gloves since the presence of COVID-19 on Belgian territory (which broke out a good week later than on French territory). We have a loyal clientele and have been doing so for nearly 10 years and we have never recorded a complaint like yours. We are always listening to our customers, we offer an online chat, a free international toll free number and we deal with emails daily, Monday to Friday. Even in this period of COVID 19, where we had to face a huge increase in orders, we continued to work and meet the needs of our customers. You will see on our site that the reviews of our customers are almost always positive. I regret that your experience was not and that you left this comment "lamentable". We could have found a solution and / or considered a compensation. Hoping that you will find the site that will meet your requirements, I present you my sincere greetings. Sincerely, Frederic, Smartlifetime.
5
/5
★★★★★
Very good, fast delivery, well packaged product, I have been ordering for a few years and the site is reliable.
Acheteur Vérifié
purchased on 08/03/2020
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5
/5
★★★★★
Ras super
Acheteur Vérifié
purchased on 07/03/2020
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5
/5
★★★★★
I think Senup has nothing to prove anymore: very short delivery time and very competitive prices. For the elderly who can't always afford it, a few euros make the difference. Thank you
Acheteur Vérifié
purchased on 14/03/2020
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5
/5
★★★★★
Easy ordering and always efficient delivery
Acheteur Vérifié
purchased on 06/03/2020
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5
/5
★★★★★
Nothing to report, it's as usual.
Acheteur Vérifié
purchased on 02/03/2020
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5
/5
★★★★★
Good price, correct delivery
Acheteur Vérifié
purchased on 04/03/2020
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5
/5
★★★★★
Very fast delivery in the relay point of my choice. Customer service very quick to answer questions. In short, impeccable.
Acheteur Vérifié
purchased on 03/03/2020
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5
/5
★★★★★
Very reliable and serious site. Very satisfied with their services, I order regularly with confidence.
Acheteur Vérifié
purchased on 03/02/2020
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5
/5
★★★★★
VERY GOOD. Delivery always on time. Packaging always neat.
Acheteur Vérifié
purchased on 03/03/2020
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5
/5
★★★★★
The range is quite large, and the prices in the Standard THANK YOU to this company and its delivery providers. Sincerely
Acheteur Vérifié
purchased on 02/03/2020
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1
/5
★☆☆☆☆
To date the delivery has not arrived and we are very annoyed because we only have diapers for 5 days and because of the confinement the stocks are exhausted. We have an emergency delivery which was planned for the last date today. Thank you for doing what is necessary if you want to keep us as a customer. I know I can count on your reactivity.
Sincerely
Acheteur Vérifié
purchased on 02/03/2020
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Answer from Senup
Hello Sir, The box you ordered was out of stock at the time of your order. The restocking time was a little longer than expected but the package was shipped on 17/03. It is possible that the delivery time of 24 to 48 hours may also be a little longer due to problems related to COVID 19. We apologize for this inconvenience and remain at your disposal. Sincerely, Frédéric. The Smartlifetime team.
5
/5
★★★★★
Perfect, item conforms and delivery very fast.
Acheteur Vérifié
purchased on 26/02/2020
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4
/5
★★★★☆
Satisfactory overall
Acheteur Vérifié
purchased on 30/12/2019
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5
/5
★★★★★
No problem with the order.Receipt in accordance.Delivery time correct.
Acheteur Vérifié
purchased on 11/02/2020
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5
/5
★★★★★
Everything is done to ensure that everything goes well
Acheteur Vérifié
purchased on 11/02/2020
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5
/5
★★★★★
Compliant - flawless
Acheteur Vérifié
purchased on 07/03/2020
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5
/5
★★★★★
Perfect and fast delivery thank you very much
Acheteur Vérifié
purchased on 09/02/2020
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5
/5
★★★★★
Very fast delivery. Good quality for the goods
Acheteur Vérifié
purchased on 08/02/2020
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5
/5
★★★★★
Good price, fast delivery.
Acheteur Vérifié
purchased on 07/02/2020
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5
/5
★★★★★
The logistics are perfect, nothing to complain about.
Acheteur Vérifié
purchased on 10/02/2020
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5
/5
★★★★★
This is a very good site. Very fast delivery
Acheteur Vérifié
purchased on 10/02/2020
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5
/5
★★★★★
Excellent service. Very happy.
Acheteur Vérifié
purchased on 11/02/2020
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4
/5
★★★★☆
Well
Acheteur Vérifié
purchased on 10/02/2020
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5
/5
★★★★★
Always satisfied
Acheteur Vérifié
purchased on 29/02/2020
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