/10
★★★★★
based on 6895 published reviews
★★★★★
based on 6895 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I received the wrong size because what was noted was confusing: Extra large for large with extra absorption.
The seller accepted the exchange provided that I pay the return shipping of 15e myself. Not very professional.
I do not recommend!
Aliya A.
purchased on 11/10/2022
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Answer from
Senup
Hello, As clearly stated on our website, we take charge of the return costs when it is an error on our part but not when the customer wishes to return the products for a reason that is not our responsibility. We are very flexible with regard to return times. You acknowledge that the error is not ours and you will understand that we cannot be held responsible for the official name of the product. All our "Extra-Large" products are listed as XL on our site, just to avoid confusion. We are willing to deduct the return shipping costs from your next order as a goodwill gesture. Our priority is to satisfy our customers. Do not hesitate to contact us by phone at 00800 1995 1995. Sincerely, Frédéric, The Smartlifetime team.
1/5
★☆☆☆☆
Not being able to move, I chose and paid for the option of home delivery, I never received my package, it arrived in a relay point and left to its shipper, I contacted them but they would not or could not do anything.
Olivier R.
purchased on 28/07/2022
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Answer from
Senup
Hello Sir, As we had discussed, the transport company GLS tried to deliver to you but the carrier claims that you were not present to receive the package. As the GLS procedure states, after an attempted delivery at home, the package is automatically dropped off at a relay point. This is what happened with your delivery. When we explained the situation to you, you told us that you wanted to cancel this order and obtain a refund. This order has been cancelled and we will proceed with the refund upon receipt of the return, as agreed. I would also like to draw your attention to the fact that you have selected GLS and not DPD as you had done for your previous orders. Sincerely, Stefania Senup Customer Service
1/5
★☆☆☆☆
Discreet delivery... my package was open the tape had not held the deliveryman even allowed to look since the package was open.
Matthieu N.
purchased on 17/03/2022
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Answer from
Senup
Hello Sir, We are sincerely sorry to learn that the package was not delivered to you in perfect condition and we ask you to excuse us for this inconvenience totally beyond our control. We will do our best to ensure that your next order is delivered in the best possible conditions. Sincerely, The Senup team
1/5
★☆☆☆☆
For this order, I was very disappointed, because the delivery was made after 5 days. I placed my order on Monday morning and made the bank payment the same day at 12:55 pm. Despite my numerous phone calls, I did not receive my order until Friday at 7:45 pm. I hope that I will not have this inconvenience for my next order, because I had to stay home without going out for 5 days.
Thank you very much.
Annette G.
purchased on 21/02/2022
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1/5
★☆☆☆☆
Delivery too long. Not yet received the shipment
Fabio P.
purchased on 24/12/2021
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Answer from
Senup
Hello, We are surprised by this extremely negative note because, unless we are mistaken, you did not contact us to report the problem. We are however reachable non-stop from 9am to 5pm including during the holiday season...
Moreover, after checking the tracking, it appears that your package was delivered on January 4th at 11:16 am.
Could you please check and keep us informed?
Sincerely, The Senup team
Moreover, after checking the tracking, it appears that your package was delivered on January 4th at 11:16 am.
Could you please check and keep us informed?
Sincerely, The Senup team
1/5
★☆☆☆☆
Nothing is clear, we do not know what it is about, the main thing is to receive the order
Antoinette D.
purchased on 17/12/2021
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1/5
★☆☆☆☆
The delivery has still not taken place, I am still waiting for my order.
Jean G.
purchased on 25/11/2021
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1/5
★☆☆☆☆
I was happy with everything except the delivery. On my order, I wrote not to deliver my package on Tuesday (absent) but on Wednesday or Thursday. DPD came on Tuesday (!!!!), left a paper with NO indication. Searching on mail, I finally found that it was dropped off at Gourmet, ch de Philippeville. There was no 2nd presentation as indicated on the site when ordering. The package is very large, I am 76 years old and had to transport it myself, so as far as delivery is concerned, my grade is *, which is very bad. I have to blame DPD. For the rest, my note is 5 *.
Acheteur Vérifié
purchased on 13/09/2021
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Answer from
Senup
Hello Sir, Thank you for taking the time to tell us about your experience with our Senup store. I am sorry to read that your delivery did not go as you would have liked. However, I would like to draw your attention to the fact that it is not possible to choose a day for the delivery. You should assume that when you place an order (and the products are in stock and available), your order is automatically delivered on the next working day. If you did not want to be delivered on Tuesday, the solution would have been to place your order on Tuesday for a delivery on Wednesday, for example. Unfortunately, the carrier cannot be held responsible for the delivery failure because your address was included in their Tuesday round. In case of absence, the parcels are indeed automatically deposited in a relay point.
For the rest, we are delighted to read that you are satisfied with the service offered on our store and we are at your disposal for any further information.
Sincerely, Stefania Customer Service Senup
For the rest, we are delighted to read that you are satisfied with the service offered on our store and we are at your disposal for any further information.
Sincerely, Stefania Customer Service Senup
1/5
★☆☆☆☆
You made a mistake in the sizes
Acheteur Vérifié
purchased on 14/07/2021
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Answer from
Senup
Hello, I don't see any e-mail from you about a size problem and I don't see any communication in the order either. Are you sure that it is an order from us? Do you know that in case of error on our part we take back the products free of charge and we proceed to a new shipment? Would you be so kind as to contact us in order to solve the possible problem? Thank you in advance. Sincerely, Frédéric. The Smartlifetime team
1/5
★☆☆☆☆
My debit card was credited twice for one order and one delivery. Pretty disappointed that no one noticed and that I had to follow up on it myself...
Acheteur Vérifié
purchased on 01/03/2021
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1/5
★☆☆☆☆
Deplorable carrier for the second time...(lost package, damaged etc ...) despite the goodwill of the seller.
Acheteur Vérifié
purchased on 12/01/2021
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Answer from
Senup
Hello, We understand your dissatisfaction but we are still very surprised by this very bad note that you justify by a delivery problem attributable only to the transport company, as you specify it yourself.
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
We did everything possible and reacted very quickly to solve the problem.
I would also like to draw your attention to the fact that we work with several carriers and that you have the possibility to choose another carrier when placing your order.
We wish you an excellent day. Sincerely, The Senup team
1/5
★☆☆☆☆
Delivery made at a relay point and not at home as planned. Difficulty to retrieve the package
Acheteur Vérifié
purchased on 18/01/2021
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1/5
★☆☆☆☆
Disastrous delivery experience. Still not delivered after 2 weeks of the initial date
Acheteur Vérifié
purchased on 05/12/2020
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Answer from
Senup
Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
1/5
★☆☆☆☆
Terrible site. It takes a lot of time to order, and when the delivery man is willing to follow the explanations, it's perfect.
Acheteur Vérifié
purchased on 11/11/2020
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Answer from
Senup
Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.
1/5
★☆☆☆☆
Ordered on September 22, delivered 3 weeks later. Debited on 22/9 by credit card, while there was apparently out of stock, not mentioned on the order form. I will not recommend, this way of doing borders on fraud.
Acheteur Vérifié
purchased on 22/09/2020
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1/5
★☆☆☆☆
Order placed on October 4 and still not delivered on 19.10.....
Acheteur Vérifié
purchased on 03/10/2020
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Answer from
Senup
Hello Sir, After checking the tracking of your package which was shipped on 5/10/2020, the first business day following your order, we note that your package was delivered with a lot of delay. Usually DPD delivers within 24 to 48 business hours, but unfortunately your package was delivered on the 19/10. I apologize for this delay which is most probably related to the disruptions caused by the health crisis. Here is the tracking of your package: https://tracking.dpd.de/status/fr_BE/parcel/05345104741842 We remain at your disposal for any further information. Sincerely, Frédéric. http://www.smartlifetime.com
1/5
★☆☆☆☆
This is the first time my order has been delivered,
Acheteur Vérifié
purchased on 11/09/2020
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1/5
★☆☆☆☆
Null and it is so rare with you very dissatisfied
Acheteur Vérifié
purchased on 12/08/2020
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1/5
★☆☆☆☆
Delivery time is too long and one of the products is not suitable for the purpose.
Acheteur Vérifié
purchased on 04/06/2020
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Answer from
Senup
Hello Sir, The delivery has indeed been slower than usual but this is displayed in large and in red on all pages of our site. Indeed, the carriers have not yet completely absorbed the delays related to the containment period. As for the product not corresponding to the use that you wish to make of it, I do not think that the responsibility can be imputed to us... As a reminder, a return is always possible. Sincerely, Frédéric, the Smartlifetime team.
1/5
★☆☆☆☆
I'm really not satisfied I'm still not delivered we were supposed to be delivered on the 5th but still nothing even a compensation from you thanks to you
Acheteur Vérifié
purchased on 23/04/2020
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Answer from
Senup
Hello, Your order shipped on April 23 was delivered on April 24, the next day. As indicated on the delivery tracking that you received when your order was shipped, the package was delivered in a relay point because of the lack of a possible home delivery. I contacted you by phone to give you the coordinates of this relay point and I also sent them to you again by email. Sincerely, The Senup team
1/5
★☆☆☆☆
From the customer service - to be passed an article for another by havingan changed from your part my order in part.
Acheteur Vérifié
purchased on 12/04/2020
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Answer from
Senup
Hello, We are very surprised by your bad note because you placed your order on a Sunday and you had ordered pants and not briefs. It is therefore logical that we sent you pants. You then called us the day you received your package to tell us that there was a mistake and we explained to you that you had indeed ordered pants. As proof of our good faith, we even sent you the order confirmation email so that you could verify the information yourself. In conclusion, your note is not justified because it is you who made a mistake by ordering the wrong product and not us who sent you the wrong product. You will agree that it is not the same at all...
Sincerely, Senup Customer Service
Sincerely, Senup Customer Service
1/5
★☆☆☆☆
When we are not able to' booklet, we do not make business
Acheteur Vérifié
purchased on 13/03/2020
Translated review
1/5
★☆☆☆☆
I WILL NO LONGER RECOMMEND THIS SITE. Package received in terrible condition, old dirty cardboard, not solid, products in bulk in the middle of covid19!!! Less expensive but at what price! The carrier, friendly and serious was forced to reconsolidate the entire box and was extremely kind to let me check if nothing was missing, while at this time the carriers take high risks to deliver us. Customer service was pathetic, no empathy when most of their customers are vulnerable and alone at this time of year. LAMENTABLE. I do not recommend this site!
Acheteur Vérifié
purchased on 06/03/2020
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Answer from
Senup
I read your evaluation and I am sorry for your dissatisfaction. We use double fluted cardboard boxes with an outer layer of kraft paper to make it as strong as possible. I don't know what happened during shipping but usually our boxes arrive in good condition at their destination. It is true that in order to reduce the size of the shipping cartons we remove the original cartons when possible. This makes handling your package easier for both the carrier and you, and it also saves you from having to throw away even more boxes. Also in regards to our box packaging, we take great care to ensure that the products are in good condition. For example, the more fragile glove packages have been packed in a separate box. I am confident that the incontinence packs you received are intact. I also checked the processing and delivery time of your order. You ordered on a Friday and were delivered the following Tuesday, i.e. 48 working hours later. I would also like to take this opportunity to point out that our storekeepers handle all the products and boxes with gloves since the presence of COVID-19 on Belgian territory (which broke out a good week later than on French territory). We have a loyal clientele and have been doing so for nearly 10 years and we have never recorded a complaint like yours. We are always listening to our customers, we offer an online chat, a free international toll free number and we deal with emails daily, Monday to Friday. Even in this period of COVID 19, where we had to face a huge increase in orders, we continued to work and meet the needs of our customers. You will see on our site that the reviews of our customers are almost always positive. I regret that your experience was not and that you left this comment "lamentable". We could have found a solution and / or considered a compensation. Hoping that you will find the site that will meet your requirements, I present you my sincere greetings. Sincerely, Frederic, Smartlifetime.
1/5
★☆☆☆☆
To date the delivery has not arrived and we are very annoyed because we only have diapers for 5 days and because of the confinement the stocks are exhausted. We have an emergency delivery which was planned for the last date today. Thank you for doing what is necessary if you want to keep us as a customer. I know I can count on your reactivity.
Sincerely
Acheteur Vérifié
purchased on 02/03/2020
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Answer from
Senup
Hello Sir, The box you ordered was out of stock at the time of your order. The restocking time was a little longer than expected but the package was shipped on 17/03. It is possible that the delivery time of 24 to 48 hours may also be a little longer due to problems related to COVID 19. We apologize for this inconvenience and remain at your disposal. Sincerely, Frédéric. The Smartlifetime team.
1/5
★☆☆☆☆
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
Acheteur Vérifié
purchased on 11/10/2019
Translated review
Answer from
Senup
Hello Sir, We apologize for this exceptional delay. We have informed our DPD agency of this problem. This should not happen again. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
1/5
★☆☆☆☆
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
Acheteur Vérifié
purchased on 11/10/2019
Translated review
Answer from
Senup
I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.
1/5
★☆☆☆☆
For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations
Acheteur Vérifié
purchased on 11/10/2019
Translated review
Answer from
Senup
I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.
1/5
★☆☆☆☆
Hello. There was a stock shortage. In fact, the order arrived 22 days late, which caused me an organizational problem. I would have appreciated an email to inform me of this stock shortage and to allow me to evaluate the delay. This made me angry. In fact, check the feasibility before ordering.
Acheteur Vérifié
purchased on 27/09/2019
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Answer from
Senup
Hello Madam, After checking your order, we note that between the receipt of your check (validation of your order) and the delivery of your order, 14 days have passed. This is indeed longer than expected for a product that is out of stock. Some of Abena's lesser-known products sometimes take a while to arrive. We apologize for this inconvenience. We are constantly increasing our stock in order to avoid this type of problem. We have just increased our stock for the Abena Abri-San Premium 5. I remain at your disposal for any further information. Sincerely, Frédéric The Smartlifetime team.
1/5
★☆☆☆☆
Smartlifetime must change shipper: undelivered packages, notices of passage never left, schedule not respected, deliveries systematically late by ten days or more.
Acheteur Vérifié
purchased on 07/09/2019
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Answer from
Senup
Hello Madam, I would like to apologize for the poor service provided by DPD. We have sent the information to the appropriate department. I would like to inform you that we also offer other carriers such as GLS, Colissimo and UPS. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
1/5
★☆☆☆☆
Out of 10 packages of tena pants wider by 14 I have received only 6 compliant packages and 4 tena xl by 12 and I can't reach senup
Acheteur Vérifié
purchased on 20/07/2019
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1/5
★☆☆☆☆
Very disappointed because 2 out of 3 packs of torn diapers
Acheteur Vérifié
purchased on 23/02/2019
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Answer from
Senup
Hello Mr. Riebel, I apologize for this inconvenience. The packages were probably damaged during transport, which is quite unusual. Can you confirm that apart from the packaging, all the protections are intact? In order to apologize, we will offer you a package with your next order. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team
1/5
★☆☆☆☆
Unexpected additional costs
Acheteur Vérifié
purchased on 14/01/2019
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Answer from
Senup
Mr. Lesault, The additional shipping costs are the result of numerous attempts by the carrier GLS to deliver by truck. We have communicated all the details that were given to us directly to the carrier and are therefore not responsible for the extra cost that was charged by the carrier. I strongly regret this inconvenience and I suggest that the transport (collection + delivery) be directly organized by you from now on in order to avoid this problem from happening again. Sincerely, Frédéric, Seup Customer Service.
1/5
★☆☆☆☆
Delivered more than 15 days after the order. Not informed when the delivery man came the 1st time...
Acheteur Vérifié
purchased on 12/12/2018
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Answer from
Senup
Hello, As indicated on the description of the products you ordered, some references were out of stock at the time of your order. We therefore had to recommend them to our supplier. The indication relating to the availability of our products is always mentioned on the description of the latter. Do not hesitate to consult this information before finalizing your order.
Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team
Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team
1/5
★☆☆☆☆
The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.
Acheteur Vérifié
purchased on 24/07/2018
Translated review
1/5
★☆☆☆☆
My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.
Acheteur Vérifié
purchased on 20/07/2018
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Answer from
Senup
Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service
1/5
★☆☆☆☆
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
Acheteur Vérifié
purchased on 27/02/2018
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Answer from
Senup
That was not the question.
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
Your service in the chat room was very unpleasant, telling me that next time I only had to look at the stock availability, that the product was missing at the time of the order, which was not true as you have seen. The orders always arrived on time, but never left in the rain for hours. Sincerely
1/5
★☆☆☆☆
I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere
Acheteur Vérifié
purchased on 27/02/2018
Translated review
Answer from
Senup
Hello Mrs Pontieux, After analyzing your last order, we notice that there was a stock error for one of the ordered products. It was marked as being in stock when it was not. We would like to apologize for this exceptional error. We also took the liberty of checking the follow-up of your previous orders and we were able to notice that the delivery times had been respected. It is therefore an isolated case. For your information, we can always split an order in order to send you the available immediately, and this, on request. We remain at your disposal for any further information. Sincerely, Demesmaeker Frederic, Customer Service Smartlifetime.com.
1/5
★☆☆☆☆
Hello, I did not receive the order made since I received protections in size XL instead of size L I asked by mail, a new shipment in the right size and a voucher for the wrong delivery, mail remained unanswered.
Acheteur Vérifié
purchased on 06/11/2017
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Answer from
Senup
Hello, We replied to you the same day by return mail, i.e. November 16, and have not received any answer from you. Here is the content: "Hello, Would you be so kind as to send us a photo of the package received so that we can compare the references? Sincerely, Stefania Sini Senup Customer Service". Each order is checked twice to avoid this type of problem. When we find out that a mistake has been made, we take care of the replacement. Would you be so kind as to send us a picture and tell us how many packages (out of the 7 sent) are wrong? For your information, we have checked the weight of your package and it corresponds exactly to a box containing 7 packages of Tena Pants Maxi Large... Thank you very much in advance for your feedback. We would like to solve your problem as soon as possible. Sincerely, Frederic.
1/5
★☆☆☆☆
NOT CONFORMING TO ORDER AND PHOTO, ARRIVED WITH RUBIN TO CORSOIO AND NOT TO "T"
Acheteur Vérifié
purchased on 29/05/2017
Translated review
1/5
★☆☆☆☆
For the order it goes, for the collection it goes, but no delivery since January 12th !!!!!!
Acheteur Vérifié
purchased on 11/01/2017
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1/5
★☆☆☆☆
Delivery very badly managed ...
Acheteur Vérifié
purchased on 16/11/2016
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Answer from
Senup
Hello Mr. Pierens, after checking, we note that the delivery of your package with GLS was slower than expected. Usually, a delivery with GLS is done in 24 to 48 hours with a deposit in a relay point in case of absence. I see that your package was presented on 21/01 and 23/01 but that nobody was present to receive it. The package was finally dropped off at a relay point on 24/01, which is particularly long for a shipment on 17/01. I apologize for this delay. The problem has been passed on to GLS. Sincerely, Frédéric, Senup customer service.
1/5
★☆☆☆☆
3 weeks delay for a product announced as in stock within 8 days. Still not in stock to this day and no information from Smartlife about this delay.
Acheteur Vérifié
purchased on 25/10/2016
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Answer from
Senup
Hello Mr. Naudin, We have noticed that the Nateen Combi Super Ultra Large was out of stock at the time of your order. It is always possible to ask us to split an order in order to get the products available immediately. This is what we will do for your order, as all other products are in stock. We apologize for this exceptionally long delay. Sincerely, The Smartlifetime.com team
1/5
★☆☆☆☆
Order deliverable in 48h according to the site. Delivered in 3 WEEKS!!! No response after two return requests.
To flee...
Acheteur Vérifié
purchased on 29/06/2016
Translated review
1/5
★☆☆☆☆
Why? Because it happens to everyone to make a mistake and not to take back an unused item to have an exchange is not commercial and regret a lot. Lose a good customer, too bad!
Acheteur Vérifié
purchased on 14/06/2016
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1/5
★☆☆☆☆
Wrong product and wrong indication on the website
Acheteur Vérifié
purchased on 23/05/2016
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1/5
★☆☆☆☆
Delivery times were not respected at all even though my order was urgent and despite my reminders, I was very disappointed.
Acheteur Vérifié
purchased on 29/04/2016
Translated review
1/5
★☆☆☆☆
The order arrived a week late. The products were available and sent within 48 hours. IT IS ONLY A LIE. They sell products necessary to severe incontinents having a real need, and in my case I can not move me being able to move,
Acheteur Vérifié
purchased on 07/04/2016
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1/5
★☆☆☆☆
I placed my order on December 8 and received the items on December 23 too long for me!!!
Acheteur Vérifié
purchased on 08/12/2015
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1/5
★☆☆☆☆
Deadlines not respected, order received much too late
Acheteur Vérifié
purchased on 07/08/2015
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1/5
★☆☆☆☆
I was delivered with a month wait while the site announced 4 days for restocking. Smartlifetime accused its supplier Siissel... I had ordered from Sissel and I was delivered in 2 days! As I did not receive my equipment in time with Smartlifetime, I had to buy this equipment elsewhere for my training course, and send back the package from Smartlifetime after receiving it... In short, supposedly a promotion, and in the end, a lot of complications for nothing. I DO NOT RECOMMEND
Acheteur Vérifié
purchased on 23/06/2015
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