Reviews Senup

Perfect

I received the wrong size because what was noted was confusing: Extra large for large with extra absorption. The seller accepted the exchange provided that I pay the return shipping of 15e myself. Not very professional. I do not recommend!

Not being able to move, I chose and paid for the option of home delivery, I never received my package, it arrived in a relay point and left to its shipper, I contacted them but they would not or could not do anything.

Discreet delivery... my package was open the tape had not held the deliveryman even allowed to look since the package was open.

For this order, I was very disappointed, because the delivery was made after 5 days. I placed my order on Monday morning and made the bank payment the same day at 12:55 pm. Despite my numerous phone calls, I did not receive my order until Friday at 7:45 pm. I hope that I will not have this inconvenience for my next order, because I had to stay home without going out for 5 days. Thank you very much.

Delivery too long. Not yet received the shipment

Nothing is clear, we do not know what it is about, the main thing is to receive the order

The delivery has still not taken place, I am still waiting for my order.

I was happy with everything except the delivery. On my order, I wrote not to deliver my package on Tuesday (absent) but on Wednesday or Thursday. DPD came on Tuesday (!!!!), left a paper with NO indication. Searching on mail, I finally found that it was dropped off at Gourmet, ch de Philippeville. There was no 2nd presentation as indicated on the site when ordering. The package is very large, I am 76 years old and had to transport it myself, so as far as delivery is concerned, my grade is *, which is very bad. I have to blame DPD. For the rest, my note is 5 *.

You made a mistake in the sizes

My debit card was credited twice for one order and one delivery. Pretty disappointed that no one noticed and that I had to follow up on it myself...

Deplorable carrier for the second time...(lost package, damaged etc ...) despite the goodwill of the seller.

Delivery made at a relay point and not at home as planned. Difficulty to retrieve the package

Disastrous delivery experience. Still not delivered after 2 weeks of the initial date

Terrible site. It takes a lot of time to order, and when the delivery man is willing to follow the explanations, it's perfect.

Ordered on September 22, delivered 3 weeks later. Debited on 22/9 by credit card, while there was apparently out of stock, not mentioned on the order form. I will not recommend, this way of doing borders on fraud.

Order placed on October 4 and still not delivered on 19.10.....

This is the first time my order has been delivered,

Null and it is so rare with you very dissatisfied

Delivery time is too long and one of the products is not suitable for the purpose.

I'm really not satisfied I'm still not delivered we were supposed to be delivered on the 5th but still nothing even a compensation from you thanks to you

From the customer service - to be passed an article for another by havingan changed from your part my order in part.

When we are not able to' booklet, we do not make business

I WILL NO LONGER RECOMMEND THIS SITE. Package received in terrible condition, old dirty cardboard, not solid, products in bulk in the middle of covid19!!! Less expensive but at what price! The carrier, friendly and serious was forced to reconsolidate the entire box and was extremely kind to let me check if nothing was missing, while at this time the carriers take high risks to deliver us. Customer service was pathetic, no empathy when most of their customers are vulnerable and alone at this time of year. LAMENTABLE. I do not recommend this site!

To date the delivery has not arrived and we are very annoyed because we only have diapers for 5 days and because of the confinement the stocks are exhausted. We have an emergency delivery which was planned for the last date today. Thank you for doing what is necessary if you want to keep us as a customer. I know I can count on your reactivity. Sincerely

For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations

For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations

For the moment because of an error of communication of the deliveryman lip I was not delivered at good date and would be it can be November 6 at my return of vacations

Hello. There was a stock shortage. In fact, the order arrived 22 days late, which caused me an organizational problem. I would have appreciated an email to inform me of this stock shortage and to allow me to evaluate the delay. This made me angry. In fact, check the feasibility before ordering.

Smartlifetime must change shipper: undelivered packages, notices of passage never left, schedule not respected, deliveries systematically late by ten days or more.

Out of 10 packages of tena pants wider by 14 I have received only 6 compliant packages and 4 tena xl by 12 and I can't reach senup

Very disappointed because 2 out of 3 packs of torn diapers

Unexpected additional costs

Delivered more than 15 days after the order. Not informed when the delivery man came the 1st time...

The delivery was a disasterven itxart. Did not meet that which was ordered. Definitely NOT for hetgaling.

My experience with Sen'up has been negative. The walker itself is a good item but the aluminum part of mine has taken some hits and is well scratched in two places. Hard part so the discomfort is only cosmetic. It was black with dirt too. A good cleaning and everything was fixed. On the other hand, one of the foam handles has a clear crack on half of its length (a good cut, obviously) and that is NOT ACCEPTABLE. Not to mention a deplorable UPS delivery: I was not delivered to the selected pickup point but to another point far from my home (UPS apologized to my first complaint but no response to my second complaint). As a result, the package was so large that I had to take it home in a cab.) I thought of returning it to you but I had gotten rid of the dirty and damaged box before taking my cab so I didn't care. Besides, after my troubles with UPS, I wanted to turn the page quickly.

I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere

I had to wait a week before knowing where my order was, to hear me say that a product was missing and that I had to wait for the shipment to be done. Very unpleasant reception at the chat" On the other hand my account was debited 48h after the order... for a delivery 15 days after order and a delivery left in my garden, more than 3h under the rain, without warning me, you can imagine the state of the box... The next order will be elsewhere

Hello, I did not receive the order made since I received protections in size XL instead of size L I asked by mail, a new shipment in the right size and a voucher for the wrong delivery, mail remained unanswered.

NOT CONFORMING TO ORDER AND PHOTO, ARRIVED WITH RUBIN TO CORSOIO AND NOT TO "T"