/10
★★★★★
based on 6895 published reviews
★★★★★
based on 6895 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
SMALL DELAY TO THE DEPARD
François J.
purchased on 12/07/2024
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3/5
★★★☆☆
Fast delivery after payment.
Dominique M.
purchased on 06/05/2024
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3/5
★★★☆☆
Satisfied with the quality
Younousse L.
purchased on 08/12/2023
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3/5
★★★☆☆
I changed my delivery method Before Gls order on Monday delivery on Thursday Now DPD a little more expensive and fast in theory: order on Monday delivery the following Monday 2 times in a row For me DPD does not meet its commitment of 1 to 3 days.
Christophe B.
purchased on 15/01/2024
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3/5
★★★☆☆
The increase in shipping costs to Corsica, even when delivery is offered to France, leads to a 25% increase in cost for the customer. No alternative is offered to delivery by the Chronopost carrier, which is undoubtedly overcharging. If I can't find an alternative by the time I place my next order, I'll turn to another supplier with better rates, which offers free delivery to Corsica for orders of €69 or more via Mondial Relay's point relais service. Offering only DPD as an option for Corsica will lead your potential customers to imitate me by turning to other service providers.
Alain B.
purchased on 07/12/2023
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3/5
★★★☆☆
Fast delivery as always.but no reward for loyalty in orders.too bad.
Marie Jeanne C.
purchased on 21/11/2023
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Answer from
Senup
Dear Madam
Thank you for taking the time to let us know your opinion of the service offered on our site.
However, we do offer loyalty discounts. All you need to do is convert the points you've earned from your purchases into a discount voucher. You'll find the procedure to follow on our website, here's the link: https://www.senup.com/senior-help/22-points-de-fidelite
We remain at your disposal and wish you an excellent day.
The Senup team
Thank you for taking the time to let us know your opinion of the service offered on our site.
However, we do offer loyalty discounts. All you need to do is convert the points you've earned from your purchases into a discount voucher. You'll find the procedure to follow on our website, here's the link: https://www.senup.com/senior-help/22-points-de-fidelite
We remain at your disposal and wish you an excellent day.
The Senup team
3/5
★★★☆☆
Well
Jerome B.
purchased on 28/10/2023
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3/5
★★★☆☆
We had to go downstairs for the deliveryman to lift the parcel...
Arlette N.
purchased on 23/10/2023
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3/5
★★★☆☆
I bought a large quantity but the price is still high.
Tran Marie N.
purchased on 02/06/2023
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2/5
★★☆☆☆
After 8 days of testing, the NATEEN pants (7 G) proved to be much less waterproof than the TENA (8).
Daniel J.
purchased on 14/03/2023
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3/5
★★★☆☆
Problems with the delivery, deliveryman not serious, I do not recommend this delivery company, I had a hard time finding a relay point, however, Senup staff very courteous and very friendly and understanding
Monique Z.
purchased on 10/02/2023
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2/5
★★☆☆☆
I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative
Ida C.
purchased on 16/02/2023
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Answer from
Senup
Good morning, We noticed your negative review regarding your experience on our Smartlifetime shop. We are sorry but after checking, we realized that there was a confusion due to the communication recorded by you when you made your payment by bank transfer. In fact, you put a communication that corresponds to another order placed by you that refers to two packages of hartmann molimed for men active. We do as soon as possible to ship the missing 8 packages. Sincerely, Smartlifetime customer service.
2/5
★★☆☆☆
I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative
Ida C.
purchased on 16/02/2023
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Answer from
Senup
Thank you I am waiting for the eight parcels
3/5
★★★☆☆
Tax the returns - about 11€ for expenses while the parcel is deposited in a relay and that another order in a different size was placed. I find that anti commercial
Emilia C.
purchased on 27/01/2023
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Answer from
Senup
Dear Madam, We take note of your evaluation which we find however unjustified. You made a mistake on the size of the protections when you placed your order. Following this, you contacted us to ask us to return the products that were not suitable. Of course, we accepted the return of the products and explained to you twice (once via the online chat and once by e-mail) the return procedure. You were therefore perfectly informed of the 11.9 € UPS return shipping costs that you had to pay. Indeed, since this is not an error on our part, you are responsible for the return shipping costs and you have been informed twice. Therefore, you accepted to receive the UPS return slip with full knowledge of the cost. We did not force you to choose this solution because, as stated during our discussions, you could choose the return method of your choice. We do not impose anything to our customers. We remain at your disposal for any further information. Sincerely yours, The Senup team
3/5
★★★☆☆
Product not as good as expected...
Edouardo D.
purchased on 30/09/2022
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3/5
★★★☆☆
I was very unhappy to learn only after my order that the product was out of stock; moreover no date of delivery announced.
André S.
purchased on 10/09/2022
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3/5
★★★☆☆
Very good response from Senup, very satisfied with the help. Mixed opinion because of the really mediocre UPS delivery if you are not permanently at home (delay, failure to report delivery, change of pickup location, waiting). Why not propose a wider range of subcontractors to have a reliable delivery?
Francois H.
purchased on 18/08/2022
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2/5
★★☆☆☆
Fast delivery but very disappointed by the quality of the plastic gloves inside. I changed products by paying more and I regret it.
Chrystelle G.
purchased on 26/07/2022
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2/5
★★☆☆☆
15 days for a shipment by GLS! Carrier to be blacklisted urgently, it's not the first time it happens!
Dominique P.
purchased on 15/07/2022
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3/5
★★★☆☆
The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.
Lucie P.
purchased on 08/07/2022
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Answer from
Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
3/5
★★★☆☆
Often problems with payment
Jean Claude D.
purchased on 16/05/2022
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2/5
★★☆☆☆
I have been waiting for my delivery for almost 3 weeks now. How can I tell you about it? .............
Alain W.
purchased on 03/06/2022
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Answer from
Senup
Hello, We will contact Attends immediately to find out the reason for this delay in delivery. We will keep you informed as soon as possible and remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
3/5
★★★☆☆
Very disappointed by the Nateen flexi maxi XL. Absorption capacity much lower than the given capacity, the size also smaller than the Hartmann Mobiles when it is supposed to be identical.
Michel S.
purchased on 30/05/2022
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2/5
★★☆☆☆
Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.
Christine R.
purchased on 17/05/2022
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Answer from
Senup
Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team
3/5
★★★☆☆
Bjr unfortunately the boxes are too big, too heavy and always arrive damaged and taped up by the deliveryman.
Evelyne L.
purchased on 25/04/2022
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3/5
★★★☆☆
Delivery time not respected. I was not used to this.
Jean-marie F.
purchased on 02/04/2022
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3/5
★★★☆☆
Good but some difficulties finally solved during the delivery
Roland M.
purchased on 21/03/2022
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3/5
★★★☆☆
Too big and too heavy boxes often arrive very damaged or even opened
Evelyne L.
purchased on 08/02/2022
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2/5
★★☆☆☆
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
Odette B.
purchased on 20/01/2022
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3/5
★★★☆☆
Delivery made the day after the order, a little more than 30 hours later: bravo! On the other hand, the announcement of delivery made in the morning at 8:50 am: this day "before 7:30 pm"! such a time slot is excessive because it blocked me all day and prevented me from going on any errand, including to the pharmacy. Wouldn't it be possible to tighten this time slot? Thank you
Therese D.
purchased on 31/01/2022
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2/5
★★☆☆☆
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Roger P.
purchased on 14/01/2022
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Answer from
Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
2/5
★★☆☆☆
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Roger P.
purchased on 14/01/2022
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Answer from
Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
2/5
★★☆☆☆
Unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
Robert L.
purchased on 25/01/2022
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Answer from
Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
3/5
★★★☆☆
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
Eliane D.
purchased on 07/12/2021
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3/5
★★★☆☆
I think that to the good customer, you should make the free delivery above 50 euros
Frank L.
purchased on 13/12/2021
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Answer from
Senup
Hello Mr Lorenzi, Thank you for your comment.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
3/5
★★★☆☆
Insufficient communication, lack of information.
Christian P.
purchased on 15/11/2021
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3/5
★★★☆☆
No invoice sent to the mailbox. no link sent to the mailbox to track the package. no mail to warn that the package is gone.
Micheline C.
purchased on 08/11/2021
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2/5
★★☆☆☆
Always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
Jean Claude D.
purchased on 07/11/2021
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Answer from
Senup
Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
2/5
★★☆☆☆
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
Marie-hélène C.
purchased on 08/10/2021
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Answer from
Senup
Hello Mrs Coffin, I regret your dissatisfaction with the DPD carrier. After checking the delivery of your last order, I see that we shipped your package on 11/10 and that it was delivered on 13/10. Your previous order was shipped on 08/25 and delivered on 08/27. So the deadlines are respected but you are obviously confronted with an uncooperative driver. We invite you to try another of our carriers.
3/5
★★★☆☆
Delivery in a relay point, a little far from my home
Marie-helene L.
purchased on 19/10/2021
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Answer from
Senup
Hello, I understand your dissatisfaction.
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
3/5
★★★☆☆
The way everything was squeezed into one packing box for transport was a downside. If we would have received everything in its original packaging, it would have been easier for us to stock.
Jean Pierre V.
purchased on 28/09/2021
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3/5
★★★☆☆
Not enough choice of different products
Acheteur Vérifié
purchased on 08/09/2021
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3/5
★★★☆☆
Could be simplified as it requires a lot of research. Discounts and deductions on billing are not sufficiently explained. After a chat, the terms used by the agents do not correspond to what is found on the site, so I hesitate.
Acheteur Vérifié
purchased on 08/09/2021
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Answer from
Senup
Hello Madam, Thank you for taking the time to send us your feedback regarding your experience on our site. I personally explained our loyalty point system to you and if I remember correctly, you never asked me for more clarification. I assumed that everything was clear to you. Furthermore, the system for converting your loyalty points is also explained in detail on our site. I remain at your disposal for any further information. Sincerely yours, The Senup team
3/5
★★★☆☆
The navigation on the site is not always easy, it's a little slow. the delivery was relatively fast, as I was away the deliveryman put the package on the terrace of my garden? I had appreciated the delivery in a relay point last year. The telephone assistance, to guide me in particular on the mode of delivery which is being perfected, was remarkable. The person who answers the phone is very calm and kind, which is quite exceptional on an online sales site. Bravo and thank you.
Acheteur Vérifié
purchased on 06/09/2021
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3/5
★★★☆☆
The quality is very good, just the delivery I had to wait a long time, so I sent mail, call, it took me a long time and I had to buy more in store while waiting, too bad, I try again this time hoping that it is faster, otherwise I should change,
Acheteur Vérifié
purchased on 28/08/2021
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3/5
★★★☆☆
Very good, on my first order. For the last one, delivered late (due to an out-of-stock item), I would have liked to be better informed about the outcome of this order, without having to ask. Otherwise, thank you for the quick response by email and the phone call that followed! Perfect packaging and delivery.
Acheteur Vérifié
purchased on 07/08/2021
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2/5
★★☆☆☆
Senup has changed the quality of its protections.
Acheteur Vérifié
purchased on 01/06/2021
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Answer from
Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
3/5
★★★☆☆
Several postponements of delivery: order placed on 03.08 and delivered on 19.08, despite the responsiveness of customer service. problem with Smartlifetime or UPS ? problem of delivery during the vacations in Kiala delivery points ? it's a pity to wait more than 15 days to get a package that should be delivered in 5 or 5 days. otherwise goods conform, and interesting prices.
Acheteur Vérifié
purchased on 03/08/2021
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3/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 19/07/2021
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3/5
★★★☆☆
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
Acheteur Vérifié
purchased on 19/07/2021
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3/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
Acheteur Vérifié
purchased on 19/07/2021
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3/5
★★★☆☆
Products always in conformity but the price always in increase
Acheteur Vérifié
purchased on 24/07/2021
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Answer from
Senup
Hello Madam, We take good note of your opinion. When we compare your previous order and the latest one, we do not see a drastic price increase. Indeed, the tena pants maxi large purchased by batch of 4 packages was previously at a price of 58.49 euros (order of April 6, 2021) and 58.76 euros during your order of July 24 last. Regarding the tena pants wider, you had taken a batch of 10 packages previously (price per package: 14.43 euros) and a batch of 12 packages during your last order (price per package: 13.86 euros). The price here is therefore lower.
We remain at your disposal. Sincerely, The Senup team
We remain at your disposal. Sincerely, The Senup team
3/5
★★★☆☆
There are times when everything goes well and the order arrives quickly and completely. There are times when it is more complicated and longer to arrive. The complicated is part of life, what is not good is not to prevent. Apart from these defects, I remain faithful to this site. Sincerely
Acheteur Vérifié
purchased on 07/07/2021
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2/5
★★☆☆☆
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
Acheteur Vérifié
purchased on 12/07/2021
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Answer from
Senup
Thank you for taking the time to review your Senup shopping experience. We are sorry to hear that the package arrived in poor condition.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
2/5
★★☆☆☆
The new site is particularly difficult to access. Impossible to go back to the last order to copy it as it was the case before this redesign. It was necessary to call on a helper to establish a new order!
Acheteur Vérifié
purchased on 11/07/2021
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Answer from
Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. The "reorder" function is only accessible when you make your second purchase on the "new" site, as the products are no longer presented in the same format. However, as you will see the next time you make a purchase, this feature will be fully accessible.
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
3/5
★★★☆☆
Waiting for delivery
Acheteur Vérifié
purchased on 11/07/2021
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Answer from
Senup
Hello, We have taken good note of your evaluation.
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
2/5
★★☆☆☆
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
Acheteur Vérifié
purchased on 10/07/2021
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Answer from
Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
3/5
★★★☆☆
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
Acheteur Vérifié
purchased on 09/07/2021
Translated review
Answer from
Senup
Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
3/5
★★★☆☆
Satisfied with the product. Correct delivery time
Acheteur Vérifié
purchased on 22/06/2021
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3/5
★★★☆☆
Recurring and uncorrected problem on loyalty points i have to do this every month
Acheteur Vérifié
purchased on 06/07/2021
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