9.5/10
★★★★★
based on 7649 reviews published

Latest customer reviews

5 /5
★★★★★

I am perfectly satisfied except that the Kiala relay finds the packages too bulky

User icon
Acheteur Vérifié
purchased on 30/09/2016
Translated review
3 /5
★★★☆☆

I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.

User icon
Acheteur Vérifié
purchased on 30/09/2016
Translated review
Answer from Senup
Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.
4 /5
★★★★☆

Very serious, order delivered quickly

User icon
Acheteur Vérifié
purchased on 29/09/2016
Translated review
4 /5
★★★★☆

Well

User icon
Acheteur Vérifié
purchased on 29/09/2016
Translated review
4 /5
★★★★☆

Well

User icon
Acheteur Vérifié
purchased on 28/09/2016
Translated review
5 /5
★★★★★

Perfect

User icon
Acheteur Vérifié
purchased on 27/09/2016
Translated review
5 /5
★★★★★

Quick service

User icon
Acheteur Vérifié
purchased on 27/09/2016
Translated review
4 /5
★★★★☆

Well

User icon
Acheteur Vérifié
purchased on 15/09/2016
Translated review
5 /5
★★★★★

I would definitely recommend as soon as these 2 boxes are almost finished

User icon
Acheteur Vérifié
purchased on 26/09/2016
Translated review
5 /5
★★★★★

Simple site and compliant products. Very fast delivery.

User icon
Acheteur Vérifié
purchased on 26/09/2016
Translated review
5 /5
★★★★★

Very serious site with a special attention for their customers.

User icon
Acheteur Vérifié
purchased on 23/09/2016
Translated review
5 /5
★★★★★

Perfect

User icon
Acheteur Vérifié
purchased on 25/09/2016
Translated review
5 /5
★★★★★

Very fast and responsive in case of concerns. Prices are really very correct

User icon
Acheteur Vérifié
purchased on 15/09/2016
Translated review
5 /5
★★★★★

Very good product, easy assembly

User icon
Acheteur Vérifié
purchased on 22/09/2016
Translated review
5 /5
★★★★★

Very good

User icon
Acheteur Vérifié
purchased on 26/09/2016
Translated review
5 /5
★★★★★

Impeccable..very fast...perfect packaging.

User icon
Acheteur Vérifié
purchased on 23/09/2016
Translated review
4 /5
★★★★☆

Very good

User icon
Acheteur Vérifié
purchased on 03/09/2016
Translated review
5 /5
★★★★★

VERY WELL RECEIVED

User icon
Acheteur Vérifié
purchased on 24/09/2016
Translated review
5 /5
★★★★★

Very professional

User icon
Acheteur Vérifié
purchased on 16/09/2016
Translated review
5 /5
★★★★★

Fast and discreet

User icon
Acheteur Vérifié
purchased on 23/09/2016
Translated review
5 /5
★★★★★

I recommend this site if you can access it. Currently I can't access it anymore: Site "not found"

User icon
Acheteur Vérifié
purchased on 20/09/2016
Translated review
5 /5
★★★★★

Good. Meets my expectations

User icon
Acheteur Vérifié
purchased on 09/09/2016
Translated review
5 /5
★★★★★

Very good order super fast and satisfied

User icon
Acheteur Vérifié
purchased on 19/09/2016
Translated review
5 /5
★★★★★

The order was perfectly executed as planned

User icon
Acheteur Vérifié
purchased on 18/09/2016
Translated review
4 /5
★★★★☆

Hello, This is my first contact with this company. Delivery on time. Everything OK.

User icon
Acheteur Vérifié
purchased on 12/09/2016
Translated review
5 /5
★★★★★

Very good site

User icon
Acheteur Vérifié
purchased on 20/09/2016
Translated review
5 /5
★★★★★

I did not know at all frankly nothing to say even the phone contact the gentleman very kind

User icon
Acheteur Vérifié
purchased on 12/09/2016
Translated review
5 /5
★★★★★

Very practical and clear

User icon
Acheteur Vérifié
purchased on 14/09/2016
Translated review
5 /5
★★★★★

Very clear site, fast delivery. Correct prices.

User icon
Acheteur Vérifié
purchased on 08/09/2016
Translated review
3 /5
★★★☆☆

Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed

User icon
Acheteur Vérifié
purchased on 15/09/2016
Translated review
Answer from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
5 /5
★★★★★

On-time delivery.

User icon
Acheteur Vérifié
purchased on 15/09/2016
Translated review
3 /5
★★★☆☆

Delivery a little slow

User icon
Acheteur Vérifié
purchased on 07/09/2016
Translated review
Answer from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
5 /5
★★★★★

Serious, very little waiting to receive the order notified by mail that the order has arrived

User icon
Acheteur Vérifié
purchased on 14/09/2016
Translated review
5 /5
★★★★★

Bjr, the site is very good reasonable rates Too bad there is no invoice in the package ...

User icon
Acheteur Vérifié
purchased on 13/09/2016
Translated review
Answer from Senup
Hello, Your order was placed on 13/09 at 14h37. The shipment took place the same day and the delivery on 15/09 as you can see with the tracking below: https://tracking.dpd.de/parcelstatus?locale=fr_BE&query=05347004989600 The delivery time announced was 48h. Would you be so kind as to justify your opinion? Thank you in advance for your feedback. Sincerely, Frédéric Demesmaeker, Customer Service.
5 /5
★★★★★

Compliant and at a good price

User icon
Acheteur Vérifié
purchased on 09/09/2016
Translated review
5 /5
★★★★★

Very fast and good article

User icon
Acheteur Vérifié
purchased on 12/09/2016
Translated review
5 /5
★★★★★

Very serious company, very fast orders and deliveries, competitive prices to recommend

User icon
Acheteur Vérifié
purchased on 09/09/2016
Translated review
4 /5
★★★★☆

Good, but lack of precision about the delivery date of the ordered product. and difficulty to contact a person in charge in case of delay of delivery.

User icon
Acheteur Vérifié
purchased on 02/09/2016
Translated review
5 /5
★★★★★

Very good service and delivery

User icon
Acheteur Vérifié
purchased on 16/09/2016
Translated review
4 /5
★★★★☆

Good quality/price ratio. However, I noticed that the company has 2 different sites with almost the same products but at different prices!

User icon
Acheteur Vérifié
purchased on 10/09/2016
Translated review
Answer from Senup
Hello, Indeed, and it is not a secret, we have 2 sites: http://www.smartlifetime.com which is a specific store dedicated to incontinence products. It is multilingual: French, Dutch, English and Italian. This site is our first version and will be taken over under the name Senup.com as soon as our new platform will allow the management of multiple and multilingual stores. http://www.senup.com is a French-speaking store for seniors and PMR. This store also includes incontinence products. The first store has 1600 references while the second one has more than 4000. Regarding incontinence products, we decided to display slightly different prices and packaging to distinguish them. Sincerely, Frédéric Demesmaeker, Customer Service.