/10
★★★★★
based on 7545 reviews published
★★★★★
based on 7545 reviews published
Latest customer reviews
4
/5
★★★★☆
Hello, This is my first contact with this company. Delivery on time. Everything OK.
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Very good site
Acheteur Vérifié
purchased on 20/09/2016
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5
/5
★★★★★
I did not know at all frankly nothing to say even the phone contact the gentleman very kind
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Very practical and clear
Acheteur Vérifié
purchased on 14/09/2016
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5
/5
★★★★★
Very clear site, fast delivery. Correct prices.
Acheteur Vérifié
purchased on 08/09/2016
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3
/5
★★★☆☆
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
Acheteur Vérifié
purchased on 15/09/2016
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Answer from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
5
/5
★★★★★
On-time delivery.
Acheteur Vérifié
purchased on 15/09/2016
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3
/5
★★★☆☆
Delivery a little slow
Acheteur Vérifié
purchased on 07/09/2016
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Answer from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
5
/5
★★★★★
Serious, very little waiting to receive the order notified by mail that the order has arrived
Acheteur Vérifié
purchased on 14/09/2016
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5
/5
★★★★★
Bjr, the site is very good reasonable rates Too bad there is no invoice in the package ...
Acheteur Vérifié
purchased on 13/09/2016
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Answer from Senup
Hello, Your order was placed on 13/09 at 14h37. The shipment took place the same day and the delivery on 15/09 as you can see with the tracking below: https://tracking.dpd.de/parcelstatus?locale=fr_BE&query=05347004989600 The delivery time announced was 48h. Would you be so kind as to justify your opinion? Thank you in advance for your feedback. Sincerely, Frédéric Demesmaeker, Customer Service.
5
/5
★★★★★
Compliant and at a good price
Acheteur Vérifié
purchased on 09/09/2016
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5
/5
★★★★★
Very fast and good article
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Very serious company, very fast orders and deliveries, competitive prices to recommend
Acheteur Vérifié
purchased on 09/09/2016
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4
/5
★★★★☆
Good, but lack of precision about the delivery date of the ordered product. and difficulty to contact a person in charge in case of delay of delivery.
Acheteur Vérifié
purchased on 02/09/2016
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5
/5
★★★★★
Very good service and delivery
Acheteur Vérifié
purchased on 16/09/2016
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4
/5
★★★★☆
Good quality/price ratio. However, I noticed that the company has 2 different sites with almost the same products but at different prices!
Acheteur Vérifié
purchased on 10/09/2016
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Answer from Senup
Hello, Indeed, and it is not a secret, we have 2 sites: http://www.smartlifetime.com which is a specific store dedicated to incontinence products. It is multilingual: French, Dutch, English and Italian. This site is our first version and will be taken over under the name Senup.com as soon as our new platform will allow the management of multiple and multilingual stores. http://www.senup.com is a French-speaking store for seniors and PMR. This store also includes incontinence products. The first store has 1600 references while the second one has more than 4000. Regarding incontinence products, we decided to display slightly different prices and packaging to distinguish them. Sincerely, Frédéric Demesmaeker, Customer Service.
5
/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 13/09/2016
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5
/5
★★★★★
Very good service, product, packaging, delivery time, delivery man
Acheteur Vérifié
purchased on 12/09/2016
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5
/5
★★★★★
Fast delivery if stocks or deferred (with mail of situation) in part, without additional cost . order respected to the letter, attractive prices . impeccable
Acheteur Vérifié
purchased on 25/08/2016
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5
/5
★★★★★
Very good, very clear
Acheteur Vérifié
purchased on 07/09/2016
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5
/5
★★★★★
Delivery time a little long but products well packaged and less expensive
Acheteur Vérifié
purchased on 08/09/2016
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5
/5
★★★★★
It is perfect
Acheteur Vérifié
purchased on 07/09/2016
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5
/5
★★★★★
Large selection of products. Efficient service.
Acheteur Vérifié
purchased on 06/09/2016
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5
/5
★★★★★
Efficient and fast!
Acheteur Vérifié
purchased on 06/09/2016
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4
/5
★★★★☆
Very serious
Acheteur Vérifié
purchased on 04/09/2016
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5
/5
★★★★★
Everything went well
Acheteur Vérifié
purchased on 05/09/2016
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5
/5
★★★★★
The order arrived on the day it was ordered5
Acheteur Vérifié
purchased on 04/09/2016
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5
/5
★★★★★
Very efficient and fast
Acheteur Vérifié
purchased on 03/09/2016
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5
/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 01/09/2016
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5
/5
★★★★★
Very satisfied
Acheteur Vérifié
purchased on 29/08/2016
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