Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

All reviews

Corinne R.

Published on 03/03/2023 à 15h34 following a purchase from 08/02/2023

Very satisfied with my order but the delivery a little long compared to the competition

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Daniel M.

Published on 03/03/2023 à 15h17 following a purchase from 14/02/2023

Hello, the delivery arrived 8 days later, and yet I used a spontaneous transfer in the morning very early. The previous orders arrived quite early.

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Deborah U.

Published on 03/03/2023 à 14h50 following a purchase from 25/01/2023

I am happy with the site, the service I did not put 5 stars because of the price increase!

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Edouardo D.

Published on 03/03/2023 à 13h57 following a purchase from 14/02/2023

Nykel and fast as always.

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Francis F.

Published on 03/03/2023 à 13h16 following a purchase from 20/02/2023

It's perfect in every way.
Very good protection and fast delivery.

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ida C.

Published on 03/03/2023 à 12h35 following a purchase from 16/02/2023

I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative

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Response from Senup Published on 08/03/2023

Good morning, We noticed your negative review regarding your experience on our Smartlifetime shop. We are sorry but after checking, we realized that there was a confusion due to the communication recorded by you when you made your payment by bank transfer. In fact, you put a communication that corresponds to another order placed by you that refers to two packages of hartmann molimed for men active. We do as soon as possible to ship the missing 8 packages. Sincerely, Smartlifetime customer service.

ida C.

Published on 03/03/2023 à 12h35 following a purchase from 16/02/2023

I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative

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Response from Senup Published on 09/03/2023

Thank you I am waiting for the eight parcels

CHANTAL F.

Published on 01/03/2023 à 18h25 following a purchase from 20/01/2023

very good fast delivery

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Nelly B.

Published on 01/03/2023 à 13h52 following a purchase from 08/02/2023

Very good site: responsive customer service, interesting choice and prices, discreet deliveries by DPD. I am very satisfied.

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Bernard G.

Published on 01/03/2023 à 11h48 following a purchase from 20/01/2023

Always so perfect

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Sylviane S.

Published on 28/02/2023 à 22h42 following a purchase from 13/02/2023

Everything was correct.

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Jean H.

Published on 28/02/2023 à 16h37 following a purchase from 13/02/2023

No delivery problems

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Francette M.

Published on 28/02/2023 à 12h53 following a purchase from 13/02/2023

Very good. Great service and delivery. See you next time with pleasure.

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Agnes D.

Published on 28/02/2023 à 11h15 following a purchase from 11/02/2023

very good I recommend

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Clément L.

Published on 27/02/2023 à 11h14 following a purchase from 11/02/2023

Never a problem with orders or deliveries.

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frédérique P.

Published on 25/02/2023 à 17h07 following a purchase from 08/02/2023

serious and fast

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patrick N.

Published on 25/02/2023 à 10h36 following a purchase from 09/02/2023

everything is perfect 10 out of 10

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Vanessa T.

Published on 23/02/2023 à 08h10 following a purchase from 07/02/2023

Very good site

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Solange E.

Published on 22/02/2023 à 11h44 following a purchase from 05/02/2023

Always perfect in the products and the speed of delivery

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Regis D.

Published on 21/02/2023 à 18h14 following a purchase from 06/02/2023

Fully satisfied!

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Philippe S.

Published on 21/02/2023 à 12h04 following a purchase from 06/02/2023

The website is very slow when you validate an action. At the beginning it is very surprising, we wonder if there is not a bug.

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Mirjam R.

Published on 20/02/2023 à 17h16 following a purchase from 05/02/2023

Initially the package was lost with the carrier, but after contacting Your company, still sent and delivered

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choisimaine J.

Published on 20/02/2023 à 13h49 following a purchase from 30/01/2023

Quality product and impeccable service

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Gilbert R.

Published on 15/02/2023 à 20h19 following a purchase from 31/01/2023

could be easier.

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EMILIA C.

Published on 09/02/2023 à 09h50 following a purchase from 27/01/2023

Tax the returns - about 11€ for expenses while the parcel is deposited in a relay and that another order in a different size was placed. I find that anti commercial

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Response from Senup Published on 09/02/2023

Dear Madam, We take note of your evaluation which we find however unjustified. You made a mistake on the size of the protections when you placed your order. Following this, you contacted us to ask us to return the products that were not suitable. Of course, we accepted the return of the products and explained to you twice (once via the online chat and once by e-mail) the return procedure. You were therefore perfectly informed of the 11.9 € UPS return shipping costs that you had to pay. Indeed, since this is not an error on our part, you are responsible for the return shipping costs and you have been informed twice. Therefore, you accepted to receive the UPS return slip with full knowledge of the cost. We did not force you to choose this solution because, as stated during our discussions, you could choose the return method of your choice. We do not impose anything to our customers. We remain at your disposal for any further information. Sincerely yours, The Senup team

bruno B.

Published on 08/02/2023 à 23h43 following a purchase from 23/01/2023

good communication, good products, fast, thank you

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monique B.

Published on 08/02/2023 à 11h06 following a purchase from 16/01/2023

Fast delivery

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Christine E.

Published on 06/02/2023 à 19h20 following a purchase from 22/01/2023

Very good quality at a reasonable price

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ALEXANDRA W.

Published on 06/02/2023 à 16h24 following a purchase from 07/01/2023

fast and efficient

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jean pierre P.

Published on 05/02/2023 à 15h13 following a purchase from 12/01/2023

Very good layers

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Yves P.

Published on 05/02/2023 à 15h13 following a purchase from 13/01/2023

very good BELGIUM FRANCE OK FRANCE DOMICILE VERY MEDIUM

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Stéphane B.

Published on 04/02/2023 à 16h24 following a purchase from 07/01/2023

Clear and efficient

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Jean Jacques D.

Published on 03/02/2023 à 19h50 following a purchase from 08/01/2023

very good : product and delivery

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JEANNINE LUCIENNE M.

Published on 03/02/2023 à 18h09 following a purchase from 16/01/2023

Ordered by phone. Very good reception and perfect delivery

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joel D.

Published on 03/02/2023 à 17h24 following a purchase from 09/01/2023

hello, you should make discounts by quantity

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Response from Senup Published on 06/02/2023

Hello, Thank you for taking the time to give us your feedback. Regarding quantity discounts, that's exactly what we already do. We offer a sliding scale of prices when you buy by lot. You can select the packaging of your choice in the drop-down menu "Packaging" to benefit from a discount ranging from 5 to 10% depending on the lot chosen. We remain at your disposal for any further information. Sincerely, The Senup team

Jean-Claude L.

Published on 03/02/2023 à 15h18 following a purchase from 07/01/2023

Nothing to say Everything is good

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Philippe M.

Published on 03/02/2023 à 12h51 following a purchase from 18/01/2023

The site is easy to use. Very fast delivery via Bpost. Everything went smoothly.

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Simon C.

Published on 02/02/2023 à 14h32 following a purchase from 03/01/2023

Fast delivery

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Claudia M.

Published on 02/02/2023 à 07h27 following a purchase from 16/01/2023

Fast delivery as always perfect

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Marie Thérèse L.

Published on 26/01/2023 à 14h43 following a purchase from 11/01/2023

I make a reproach: I order by carton and I often make an order of several cartons but at the time of the delivery I find myself with a number of carton which does not correspond because there was a regrouping in only one carton. This is complicated to verify the accuracy of the order, please let us know when you make a grouping of several in one.

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