Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

All reviews

J
Jacques S.
Rating: 4 out of 5
following a purchase from 15/10/2022
Fast despite a holiday and a stockout
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J
Jean Yves P.
Rating: 5 out of 5
following a purchase from 17/10/2022
GOOD VALUE FOR MONEY
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YVETTE G.
Rating: 5 out of 5
following a purchase from 27/10/2022
Perfect, very fast delivery
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Pascal S.
Rating: 5 out of 5
following a purchase from 17/10/2022
Impeccable
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B
bernadette B.
Rating: 5 out of 5
following a purchase from 13/10/2022
T well
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Claudy B.
Rating: 5 out of 5
following a purchase from 19/10/2022
Very good, do not change anything, impeccable service
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Lydia J.
Rating: 5 out of 5
following a purchase from 17/10/2022
Fast delivery, reactive after sales service. Company for which the satisfaction of the customer is very important. We like these companies.
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Tiziana P.
Rating: 5 out of 5
following a purchase from 25/10/2022
I purchased from Italy , the shipping was fast and the goods arrived intact .
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J
Jan M.
Rating: 5 out of 5
following a purchase from 20/10/2022
Very good service. On time, correct and in neutral packaging.
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Agnes D.
Rating: 5 out of 5
following a purchase from 20/10/2022
As usual always very good
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M
Maurice L.
Rating: 5 out of 5
following a purchase from 19/10/2022
very good
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R
Renée G.
Rating: 5 out of 5
following a purchase from 18/10/2022
Delivery and compliant products
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D
Dominique P.
Rating: 5 out of 5
following a purchase from 13/09/2022
It's a pity that the deliveryman didn't bother with the delivery. He didn't look for the address and delivered directly to the relay point, which I think is a pity because we pay for a home delivery.
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J
Julia G.
Rating: 5 out of 5
following a purchase from 13/10/2022
Completely satisfied with the choice and quality of the products offered. Very good value for money. Customer service is attentive and efficient.
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Yves G.
Rating: 5 out of 5
following a purchase from 13/10/2022
Hello, regular customer, I can only be satisfied, clear site, quality product and correct price, secure delivery, nothing to say. Just a small downside, the delivery is just free in point relay but unfortunately many people who use your products, I speak especially of the elderly, do not have the opportunity to go to vis points relay, so for them, delivery is systematically, whatever the amount, paying .....
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G
Georges C.
Rating: 5 out of 5
following a purchase from 13/10/2022
No worries
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A
Aliya A.
Rating: 1 out of 5
following a purchase from 11/10/2022
I received the wrong size because what was noted was confusing: Extra large for large with extra absorption.

The seller accepted the exchange provided that I pay the return shipping of 15e myself. Not very professional.

I do not recommend!
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Response from Senup
Hello, As clearly stated on our website, we take charge of the return costs when it is an error on our part but not when the customer wishes to return the products for a reason that is not our responsibility. We are very flexible with regard to return times. You acknowledge that the error is not ours and you will understand that we cannot be held responsible for the official name of the product. All our "Extra-Large" products are listed as XL on our site, just to avoid confusion. We are willing to deduct the return shipping costs from your next order as a goodwill gesture. Our priority is to satisfy our customers. Do not hesitate to contact us by phone at 00800 1995 1995. Sincerely, Frédéric, The Smartlifetime team.
G
Géraud R.
Rating: 4 out of 5
following a purchase from 11/10/2022
fast delivery and conformity of the order
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M
MARTINE D.
Rating: 5 out of 5
following a purchase from 11/10/2022
Perfect order and very good delivery, the delivery man made an effort he rang the bell, the home delivery charges are justified.
Thank you
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Patrick B.
Rating: 5 out of 5
following a purchase from 11/10/2022
Everything is perfect. The choice, the fast delivery.
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A
Alain D.
Rating: 5 out of 5
following a purchase from 10/10/2022
Very Good
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A
Alain D.
Rating: 4 out of 5
following a purchase from 10/10/2022
Very good.
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A
Albertine D.
Rating: 5 out of 5
following a purchase from 09/10/2022
Fast delivery Excellent reliability
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M
Magy V.
Rating: 4 out of 5
following a purchase from 06/10/2022
After a small delivery problem (goods not conforming to the order), the managers quickly found a solution. They came to reverse the packages. We were pleasantly surprised by the efficiency and speed of the solution found
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M
Murielle P.
Rating: 5 out of 5
following a purchase from 21/09/2022
Fast and perfect product
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Ginette L.
Rating: 4 out of 5
following a purchase from 29/09/2022
Well, as usual
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jacqueline O.
Rating: 5 out of 5
following a purchase from 19/09/2022
Nothing to report...well delivered
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R
rene C.
Rating: 5 out of 5
following a purchase from 06/10/2022
The assembly instructions are explicit, but not in French. Once assembled, the device works perfectly. The delivery is done seriously.
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G
Giuseppa C.
Rating: 5 out of 5
following a purchase from 18/09/2022
As every time, the satisfaction is full. Thank you.
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GUY D.
Rating: 5 out of 5
following a purchase from 09/10/2022
Simply perfect, package received within the announced time, well packaged.
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A
Antoine R.
Rating: 4 out of 5
following a purchase from 05/10/2022
no problems to report
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M
Michel P.
Rating: 5 out of 5
following a purchase from 14/09/2022
Very clear
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E
Edouardo D.
Rating: 3 out of 5
following a purchase from 30/09/2022
Product not as good as expected...
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A
Antoinette H.
Rating: 5 out of 5
following a purchase from 06/10/2022
Attractive prices and excellent delivery times
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P
Philippe F.
Rating: 5 out of 5
following a purchase from 08/10/2022
Difficult to order
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M
Muriel C.
Rating: 5 out of 5
following a purchase from 09/10/2022
Very good product and relatively fast service
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T
thierry B.
Rating: 5 out of 5
following a purchase from 01/10/2022
banner sleeps very well
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E
Ernest V.
Rating: 5 out of 5
following a purchase from 25/09/2022
Satisfied with the delivery of the ordered items
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M
Magaly G.
Rating: 5 out of 5
following a purchase from 18/09/2022
Everything is always perfect.
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M
Marie Jeanne C.
Rating: 5 out of 5
following a purchase from 01/10/2022
Fast order execution nothing to complain about
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