Reviews Senup

9.5/10
★★★★★
based on 7962 reviews published

Summary of reviews

Généré par IA

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Latest customer reviews

1 /5
★☆☆☆☆

Not being able to move, I chose and paid for the option of home delivery, I never received my package, it arrived in a relay point and left to its shipper, I contacted them but they would not or could not do anything.

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Olivier R.
purchased on 28/07/2022
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Answer from Senup
Hello Sir, As we had discussed, the transport company GLS tried to deliver to you but the carrier claims that you were not present to receive the package. As the GLS procedure states, after an attempted delivery at home, the package is automatically dropped off at a relay point. This is what happened with your delivery. When we explained the situation to you, you told us that you wanted to cancel this order and obtain a refund. This order has been cancelled and we will proceed with the refund upon receipt of the return, as agreed. I would also like to draw your attention to the fact that you have selected GLS and not DPD as you had done for your previous orders. Sincerely, Stefania Senup Customer Service
5 /5
★★★★★

Many products, reactive and cheaper than other sites

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Gerald T.
purchased on 26/07/2022
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5 /5
★★★★★

Extremely fast shipping, quality expected. Nothing to complain about.

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Céline S.
purchased on 02/08/2022
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5 /5
★★★★★

Very good service

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Roland M.
purchased on 30/07/2022
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5 /5
★★★★★

Very satisfied with the respect of the package impeccable and fast

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Francis D.
purchased on 27/07/2022
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5 /5
★★★★★

Unfortunately I made a mistake when I ordered and did not receive what I expected but the service was perfect!

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Andree C.
purchased on 23/07/2022
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4 /5
★★★★☆

As usual I am very satisfied.

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Francette M.
purchased on 26/07/2022
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2 /5
★★☆☆☆

Fast delivery but very disappointed by the quality of the plastic gloves inside. I changed products by paying more and I regret it.

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Chrystelle G.
purchased on 26/07/2022
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5 /5
★★★★★

The site works well and orders quickly.

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Martine V.
purchased on 24/07/2022
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5 /5
★★★★★

Good quality and responsive service.

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Mohamed T.
purchased on 24/07/2022
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5 /5
★★★★★

The service is fast and the correspondents are attentive. A house to recommend.

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Jacky W.
purchased on 22/07/2022
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5 /5
★★★★★

Very friendly customer service, attentive and very responsive.

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Yvonne S.
purchased on 22/07/2022
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4 /5
★★★★☆

Good!

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Laporte M.
purchased on 07/07/2022
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4 /5
★★★★☆

A list of favorites associated with the account is missing

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Jean-françois M.
purchased on 25/07/2022
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5 /5
★★★★★

As always, fast shipping

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Jacqueline P.
purchased on 11/07/2022
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5 /5
★★★★★

No worries top!

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Martine S.
purchased on 19/07/2022
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5 /5
★★★★★

Good site, easy to navigate

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Pascal L.
purchased on 21/07/2022
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4 /5
★★★★☆

Competitive price on incontinence products. I would like to be able to pick up my package at a relay station rather than waiting a whole day for the carrier to come to my home.

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Patrice B.
purchased on 21/07/2022
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5 /5
★★★★★

Very good, impeccable service, careful and attentive. I recommend it!

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Gilbert P.
purchased on 20/07/2022
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2 /5
★★☆☆☆

15 days for a shipment by GLS! Carrier to be blacklisted urgently, it's not the first time it happens!

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Dominique P.
purchased on 15/07/2022
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5 /5
★★★★★

Always as good

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Gaetane P.
purchased on 18/07/2022
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5 /5
★★★★★

Very good

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Jean Yves P.
purchased on 14/07/2022
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5 /5
★★★★★

Everything is perfect and very fast, top customer service, thank you

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Anne Marie H.
purchased on 15/07/2022
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5 /5
★★★★★

Very good

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Matthieu K.
purchased on 13/07/2022
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5 /5
★★★★★

Speed of delivery

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Marie S.
purchased on 17/07/2022
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5 /5
★★★★★

I am satisfied with my purchase

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Cécile T.
purchased on 18/07/2022
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5 /5
★★★★★

Nothing to say, perfect.

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Michel P.
purchased on 17/07/2022
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5 /5
★★★★★

I am very satisfied, however the site is very slow when validating an article. It is very surprising the first time and I think that it is not normal.

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Philippe S.
purchased on 19/07/2022
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5 /5
★★★★★

Fast, serious packaging, quality confor. I really recommend

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Michelle G.
purchased on 09/07/2022
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5 /5
★★★★★

Very good. I have been ordering from this site for a few years now and I am always satisfied with both the product and the shipping.

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Roger G.
purchased on 18/07/2022
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5 /5
★★★★★

Always happy

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Agnes D.
purchased on 16/07/2022
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5 /5
★★★★★

Everything was perfect: service, packaging and delivery. See you soon for a new order!

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Alexandra W.
purchased on 11/07/2022
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5 /5
★★★★★

The items are perfectly suited to my pathologies. They are delivered quickly and are very competitive in price including shipping.

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Daniel O.
purchased on 09/07/2022
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5 /5
★★★★★

Very reliable fast service

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Marie Antoinette D.
purchased on 12/07/2022
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3 /5
★★★☆☆

The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.

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Lucie P.
purchased on 08/07/2022
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Answer from Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
5 /5
★★★★★

Serious. Fast delivery

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Claudine C.
purchased on 03/07/2022
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5 /5
★★★★★

Excellent service

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Michel R.
purchased on 06/07/2022
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4 /5
★★★★☆

Very fast delivery

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Antoine S.
purchased on 05/07/2022
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5 /5
★★★★★

Nothing to say, top service!

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Benjamin R.
purchased on 05/07/2022
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5 /5
★★★★★

Very good order tracking, satisfied

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Jean-marie V.
purchased on 06/07/2022
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