Customer reviews of SEVIRA KIDS

Hello, We acknowledge receipt of your message and are sincerely sorry to learn that your item arrived in poor condition, despite the care taken with our Collections and the preparation of our packages. This inconvenience is unfortunately beyond our control and must surely have been caused by the carrier. The quality and satisfaction of our customers is important to us, which is why we have sent you a new support for your product. Please do not hesitate to contact us should you require any further information.

Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care. We have received your order and dispatched it on Friday, for delivery the following Monday. The Sevira Kids team.

Hello, We apologize for this error in order preparation. Following our conversation, we offered you an exchange with the product you had originally ordered, but you chose to keep the item you received. We apologize again for any inconvenience this may have caused you, and hope that it will not affect your confidence in us. We hope you find our product to your liking and wish you a pleasant day. Thank you for your kindness and understanding.

Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care, every day. However, due to the health situation, delivery times may be affected. Thank you for your understanding and take care. The Sevira Kids team.

Hello, We acknowledge receipt of your message and regret that your order did not fully meet your expectations. We apologize again for the inconvenience caused by this incident, and hope that it will not affect your confidence in us. We hope you are satisfied with our product and wish you a pleasant day. Thank you for your kindness and understanding.

Dear Madam, Despite the care taken in the writing and illustration of our Catalogue, as well as the availability of our Customer Service, we are sincerely sorry that you were unable to select the reference corresponding to your expectations.
On our Online Shop there are 4 models of swaddling sleeping bags, each carefully classified in its own category. Among the Multipurpose Collection are the "classic" and the "reversible" like the Stella model you've ordered.
The descriptive sheets in our Online Catalogue are specifically detailed so that Parents have all the information they need to make their choice according to their budget and preferences. Also, for the Stella model, which is a reversible model, the photos in our Catalogue show the 2 sides as well as the inside, because once opened, the reversible swaddling sleeping bag is ideal as a playmat or extra blanket. There is no such thing as a reversible sleeping bag, as the inside pocket cannot be turned inside out. In addition to the written and visual catalog description, our F.A.Q. section details the differences between each category of swaddling sleeping bag https://www.sevirakids.com/content/2-questions-frequentes. We are sorry that you were unable to read this information before making your choice. We hope you enjoy using your sleeping bag and remain at your disposal for any further information or exchange requests in accordance with our General Terms and Conditions of Sale. Sincerely, Sevira Kids Customer Service.

Dear Madam, We are sincerely sorry that your order does not fully meet your expectations, despite the quality of our Collections that you mention in your review. As we are unable to accede to your request to keep these items free of charge, and following our numerous exchanges, we would ask you to kindly return any items you do not wish to keep as stipulated in the GTC. Thank you in advance for your kindness and see you soon. Sevira Kids Customer Service.