The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
fast shipping easy to buy. Lack of detailed photos (e.g. universal footmuff compatible with 3 or 5-point car seat, need images certifying fit and installation on car seat, and 5 points at that).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
The website is good, the order arrived quickly, but the items were not exactly the same as those ordered... they were less pretty.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
No problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2018
Disappointed with the delivery with customs fees as a surprise! Product of good quality to the touch, very soft and pretty color. The cushion is not really a pillow.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2018
when I go to the site, as there are so many items to satisfy so many people, it's hard to find what I want in one go. Sometimes I need to go to another site like amazon to get the exact name of the item to search for it. This should be improved. This is my 3rd order, so I'm no novice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
07-Oct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2018
a bit confusing between invoice address and delivery address
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2018
Very bad, no possibility of making an exchange, no response to emails sent, no one picks up the phone when we call. In short, avoid!!!
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Response from SEVIRA KIDS
Hello, Our Customer Service is at your disposal by e-mail at the following address: [email protected] The conditions of exchange and or refund are mentioned in our General Conditions of Sale, present in the links of footer of page of our Internet site.
We are currently exhibiting at a number of trade fairs, so we apologize for any inconvenience this may cause to our telephone availability. However, you can always contact us by e-mail.
We'll be happy to help you find a solution to the problem you're experiencing with your order, and will get back to you by telephone. Sincerely, The Sevira Kids Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
We have some reservations about the item we received because we thought we were getting a mauve sleeping bag, as per the photos on the site, and we received a grey model. After contacting customer service, they confirmed that what we had received was what we had ordered... a strange response...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
Hello, fast shipping but my order arrived with some anomalies. In fact, the sleeping bag is unstitched on one side, allowing the stuffing to come out. Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2018
Only delivery isn't top-notch, Amazon delivers and if you're not there, there's no alternative....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2018
site design poorly adapted, size readout not very visible
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2018
I could have put 4 or 5 stars but I was disappointed because I couldn't benefit from the 10% discount on my first order as advertised on the site. I notified them by e-mail and they very quickly and kindly offered me several solutions for compensation. I opted for a complimentary shoulder bib. However, when I opened the parcel, I was disappointed to find that the bib was not there, contrary to what I had been promised...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2018
Very good but expensive products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
I received my order in 2 packages delivered on different days without being informed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2017
it's because I knew what to look for thanks to the Facebook page, otherwise it was impossible to find the mittens in the categories, so I used the search bar. it's a shame because it's a product that few people know about and if you don't stumble across it by chance while looking for something else in the same category, you can miss out.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2017
1 month to receive a birth gift... the first parcel had no tracking number and was obviously lost.
Customer service was reactive, and a second shipment was made, this time with a tracking number.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2017
At first, I only received one item out of the two I ordered. The second was sent to me after my call to ..... as the e-mail I had sent had not been answered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2017
The cover is of high quality, but no instructions are provided. There are numerous links and hidden scratches, and no way of knowing which link attaches to which link, or what the scratches are for. The site's customer service wasn't working, so I tried to find out via the messaging system on the Facebook page, but they couldn't get back to me. Instead of explaining the links and Velcro, they told me how to use the zippers to pass the car seat straps through...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
Good site, good products ... surprised to receive my package in poor condition because little or not protected, it's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
Not bad, but not always clear or to find the products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2017
I was not notified when my parcel arrived at the post office.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2017
Website for the sale of wrap blankets
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2017
I was not present when my order arrived, I found it placed behind my house against my bay window, fortunately my neighbors were not curious and no one took it, the collissimo number was not found on the post office website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2017
Shipped as ordered by recorded delivery. Slightly long delivery time (5 working days).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2017
The site is well designed and easy to order. The products are of very good quality and even more beautiful in person than on the photos. However, the order took a long time to arrive and was far from the 2-4 days advertised.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
The color is not the same it says turquoise and I received it water green.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2017
Prices are quite high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2017
No worries about the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2017
The product is clearly visible and well described.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2017
Original products, good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
Well-designed site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2017
Easy to understand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
Good product idea
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2017
Site design could be greatly improved. Otherwise very easy to navigate, quite clear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2017
I only went for the teething mittens so I don't really have an opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2017
Very interesting and full of good ideas for baby
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
Not very satisfied with my purchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
Model proposed in several colors but not available
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