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Rating: 3 out of 5
Fine
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Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Delivery not fast enough, deliveryman not serious
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A
Rating: 3 out of 5
Easy ordering and fast delivery.
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A
Rating: 3 out of 5
Safe and secure site, fast delivery, good follow-up. Only downside: a lot of out-of-stock situations (which in a way is a good sign, but frustrating).
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A
Rating: 3 out of 5
The product is fine, but the customer service leaves much to be desired.
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A
Rating: 3 out of 5
Order delivered to the post office and not at home as planned without even warning us! Two days later and my parcel was reshipped!
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Response from SEVIRA KIDS
Hello, we are sorry to hear that the post office did not deliver your parcel to your home. We will check to see what the reason is and why at least one delivery notice was not left.
A
Rating: 3 out of 5
Not bad, but lacks description, especially in terms of size.
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A
Rating: 3 out of 5
Instructions on how to cover baby properly would be a plus.
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A
Rating: 1 out of 5
Disappointed
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Response from SEVIRA KIDS
Hello, we are sorry to hear that you are disappointed. Could you please contact us cars we would like to know what happened and what is the reason for your disappointment We are always available and we will do our best to meet your needs.
A
Rating: 3 out of 5
original items but I didn't receive the ones I ordered
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A
Rating: 3 out of 5
Stock management problems
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A
Rating: 3 out of 5
Practice
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A
Rating: 3 out of 5
I was a little disappointed when I opened my parcel because the visual on the site did not correspond to the product I received. It would be a good idea to update the product photos.
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A
Rating: 3 out of 5
Order received very quickly.
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A
Rating: 3 out of 5
Order conformed and shipped on time
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
Average order tracking
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Response from SEVIRA KIDS
Hello, thank you for your order on our site and we are sorry to learn that you had difficulty tracking your order. In your personal space - my account we update each step of the order as well as tracking number that the order is shipped. Our customer service is also available for any information you may need, so please don't hesitate to contact us.
A
Rating: 3 out of 5
You should check your list of outlets as your list is not up to date. There have been many difficulties in receiving your shipment!
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Response from SEVIRA KIDS
Hello we are sorry to hear that you have encountered a problem outside of delivery. We do not have any points of sale apart from our website and showrooms at the moment. All parcels are dispatched by large logistics companies such as the Post Office or Colis privé and with a tracking number which is communicated to our customers so that they can follow their order directly. Our customer service is also available to provide any information you may require. Sincerely
A
Rating: 3 out of 5
Good site but lacks precision and customer feedback on product quality.
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Response from SEVIRA KIDS
Hello, we are sorry to hear that you had difficulty on our site navigation and compressions of our products. Customer satisfaction is very important to us, so we have started to improve the dispatch and visibility of product reviews. Our customer service is also available for any information, do not hesitate. Sincerely