English 
M
Rating: 3 out of 5
I paid for 1-3 day delivery, but my purchase did not arrive until 7 days after I purchased the product and received a confirmation email.
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Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 3 out of 5
I did not order via your site but on Verbaudet
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D
Rating: 3 out of 5
I have no opinion, it was a gift.
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M
Rating: 3 out of 5
Still no delivery
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M
Rating: 3 out of 5
Hello, I've just bought the shoes, my son has only worn them once, the star on one of them is already untied...
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S
Rating: 3 out of 5
For the price, I expected a better finish on the seams, plus the fabric frays.
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Response from SEVIRA KIDS
We attach great importance to the quality of our products and to the satisfaction of our customers. Our soft toys are handmade with the greatest care, especially when it comes to finishing. We are therefore surprised and concerned to learn that the product you have received does not seem to meet our usual quality standards, particularly with regard to the seams and the fit of the fabric. We take your feedback very seriously, as it helps us to constantly improve our products and service. We would like to invite you to contact our customer service department as soon as possible. We'll be happy to look into the situation and offer you a satisfactory solution. Your experience is important to us, and we want to ensure that you are fully satisfied with your purchase. You can reach us by email or phone]and we will do our best to respond to your needs and resolve this issue as quickly as possible. We thank you for your confidence and remain at your entire disposal. Yours faithfully
F
Rating: 3 out of 5
Delayed delivery . telephone contact: promise of a small gift ....rien on arrival
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I
Rating: 3 out of 5
Very damaged packaging. Very unfortunate for gifts. I had to remove the boxes and make a gift without wrapping.
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V
Rating: 3 out of 5
Items received compliant, a little disappointed given the prices to receive the items in plastic bags made in China ...
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C
Rating: 3 out of 5
One of the sensory bottles arrived with a hollow in it, which must have been a badly made vacuum, so I would have preferred another one...
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F
Rating: 3 out of 5
It's a gift from a birth list, and the site doesn't specify a delivery address different from the billing address! I live in the Nantes region (44) and the recipient is in Gap (05), so although the delivery is free, I'm going to have to pay for redelivery.
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Y
Rating: 3 out of 5
Impossible to finalize payment on my phone, site not totally responsive unfortunately.
Very good product but the naviga6on on the website is not great!
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Very good product but the naviga6on on the website is not great!
S
Rating: 3 out of 5
2.90 for the wrapping... with more than basic gift paper crumpled by the journey, it's average!
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A
Rating: 2 out of 5
I don't understand why he charges by bank transfer. I preferred to pay by credit card. So much easier.
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Response from SEVIRA KIDS
Hello Orianne on our site we offer several types of payment: credit card, PayPal, bank transfer and payment in instalments. Please contact us if you encounter any problems. Best regards
A
Rating: 3 out of 5
Your site doesn't clearly differentiate between billing and delivery addresses.
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A
Rating: 2 out of 5
Ordered a flat baby pillow in cotton percale and bamboo. The pillow is fine, but after washing at 30° (it's supposed to last up to 40), it pilled up completely and is no longer flat at all, so no longer usable. I sent this info back to customer service, who sent me a new pillow, without accepting my request for a refund. Unfortunately, the problem is exactly the same with the new one after washing, and I haven't heard from customer service since.
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Response from SEVIRA KIDS
Hello, We are very sorry for the inconvenience caused to your order. Please do not hesitate to send us an e-mail at [email protected]. Our customer service team is at your disposal by telephone and e-mail. Sincerely yours, Sevira Kids customer service
A
Rating: 3 out of 5
Good product but the price of delivery in the DOM is too high. Too bad.
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A
Rating: 2 out of 5
received the wrong product.
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Response from SEVIRA KIDS
Thank you for your feedback. We are sincerely sorry for the incident that occurred during the preparation of your order and we apologize for the inconvenience caused. Please do not hesitate to send us an e-mail to the following address: [email protected]. We will let you know what to do to rectify the situation, free of charge of course. Thank you in advance for your kindness and have a nice day. Sevira Kids Customer Service
A
Rating: 3 out of 5
Super-fast delivery
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A
Rating: 3 out of 5
The price of delivery is a little high and could be improved.
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A
Rating: 2 out of 5
Delivery times too long, contrary to site information
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Response from SEVIRA KIDS
Dear customer, We are sorry to hear that you have had a bad experience and regret that we were unable to discuss this with you beforehand ([email protected]). Customer satisfaction is our priority, so we investigated to understand this delay and it seems that your parcel reached you at the relay point within 5 working days. Sincerely yours, Sevira Kids customer service
A
Rating: 2 out of 5
Unjustifiably high delivery costs to relay points
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Response from SEVIRA KIDS
Hello, thank you for your feedback. Our delivery charges via Mondial Relay are free for purchases over €60. We remain at your disposal, have a nice day. Sevira Kids
A
Rating: 3 out of 5
I haven't given the gift yet so I can't say the experience is bad but I paid almost 5€ for gift wrapping that is horribly poorly done.....
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A
Rating: 3 out of 5
I went through another site
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A
Rating: 3 out of 5
Resale of products from Polish brand Samiboo, without even bothering to relabel them, at a price that's not really Polish. Disappointed by this deceptive commercial practice ... but nice products!
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A
Rating: 3 out of 5
Received on time but sold for 19€ when the price sticker shows 12€... that's debatable!
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A
Rating: 3 out of 5
I'm a little disappointed by the service because the "wrapping" option is offered at the price of 4 additional euros and the gift was not wrapped!!! Too bad ...
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A
Rating: 3 out of 5
The items are as described, and I'm satisfied with them. However, I never received a message from the carrier or from you to let me know that my parcel had arrived at the relay point.
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A
Rating: 2 out of 5
I'm still waiting for the refund you promised me on another purchase, and totally disapprove of your silence in the face of my repeated reminders. In addition, your products are delivered in plastic packaging for each one. There's a lot of over-packaging, which is harmful to the environment for a company that claims to be innovative.
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Response from SEVIRA KIDS
We would like to thank you for your return and confirm that we have received your return and refunded your money upon receipt of the item. Please do not hesitate to contact our customer service department at the following e-mail address for any further information: [email protected] Of course, we remain at your disposal and wish you a nice day. Sevira Kids
A
Rating: 3 out of 5
I love the vintage collection and I've taken almost everything plus items from another collection! The biggest concern is the delivery costs when you see the services on other sites, it's a shame personally if I don't have a real crush like the vintage collection I prefer to see the offers on other sites! and the lack of loyalty points is also a minus it's a shame really!
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A
Rating: 3 out of 5
I ordered a kit and received a changing mat...the mistake is human but now I'm waiting to see if I receive the requested item back.
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A
Rating: 3 out of 5
Wide choice perfect delivery time
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A
Rating: 3 out of 5
Nice products, but not much choice in terms of clothing, and above all a misleading product description, at least for the so-called tactile nightlight. The nightlight is very pretty but in no way tactile, whereas the description really emphasizes this quality. This was very disappointing and led to a loss of confidence in the brand. Especially as the complaint was handled in a very standard way and so far no refund has been received...
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Response from SEVIRA KIDS
Thank you for taking the time to contact us regarding your order. We sincerely apologize for the inconvenience caused by this technical problem and have informed the manufacturer as soon as you have returned the product. We would also like to confirm that we have processed your refund. Please do not hesitate to contact us if you have any further questions. We wish you a pleasant day. Sevira Kids customer service.
A
Rating: 2 out of 5
I've never been able to log into my account to see the order tracking.
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Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and apologize for the inconvenience of accessing your Sevira Kids account. If you have forgotten your password, you can reset it. Here is the procedure for resetting your password: - On the website, whenever you wish to log in to your account, you can click on "Forgot password" at any time. An initial e-mail will be sent to you with a link enabling you to set up the procedure for resetting your account. After accessing this first link, a second e-mail will be sent to you with the new confidential information needed to log back in to your account. To change your password, go to "My account", then "My personal information" - you'll then be able to change the password for your Sevira Kids account. We apologize for the inconvenience. Please do not hesitate to contact us if you have any further questions about your order. The Sevira Kids team [email protected] 03.60.45.55.35
A
Rating: 3 out of 5
The search on the site could be made easier, and the girl/boy distinction is useless and made me waste time... Finally, when I received the parcel, I would have preferred there to be less plastic.
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A
Rating: 3 out of 5
Good, nothing to complain about
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A
Rating: 2 out of 5
I paid extra for the product to be delivered to the requested address and I receive an e-mail in English telling me that it has arrived at a relay point.
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Response from SEVIRA KIDS
Hello, Thank you for taking the time to contact us regarding your recent order. Your order was indeed shipped to your home by us, unfortunately the information was not respected by our transport partner due to the fact that your package is waiting for you at a relay point. We sincerely apologize for the inconvenience caused by this unusual delivery event. To resolve this problem, please contact us at [email protected], and we will reimburse you for any additional costs incurred. Naturally, we remain at your disposal for any further inquiries and wish you an excellent day. The Sevira Kids team
A
Rating: 2 out of 5
Disappointed because it was sent as a gift and the wrong sleeping bag was sent. And that the recipients of the gift had to deal with the return. I can't judge the product as I'm not the recipient.
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Response from SEVIRA KIDS
Hello, following our telephone conversation with the gift recipient there was a miscommunication between the giver and the receiver regarding the choice of sleeping bag. The gift recipient is completely satisfied with his product, and we thank you for your feedback. A very nice day to you,
A
Rating: 3 out of 5
A lot of interesting things, but I find the quality of the items really not great. I've ordered from the site 3 times now, but each time I've been disappointed by the quality. So I won't be ordering again.
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A
Rating: 2 out of 5
Gift-wrapped for €4.80, except that it's just gift-wrap, so no effort is required. Forget the little card with the note on it.
Fast delivery though.
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Fast delivery though.
Response from SEVIRA KIDS
Hello, We acknowledge receipt of your message and regret that your order did not meet your expectations, we also apologize for forgetting the small card. Thank you again for your trust and kindness. Have a wonderful day, Sevira Kids customer service