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Rating: 3 out of 5
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Customer reviews of SEVIRA KIDS
Trust Attestation
9,5
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Overall rating: 9,5 out of 10
Based on 3 452 published reviews
Summary of reviews
The store consistently delivers on product quality, with many items described as fast, careful shipping and exactly matching descriptions or photos, including fabrics, colors, and designs. Customers highlight reliable delivery speed, easy ordering, and strong after-sales support, with several noting rapid responses from the team and helpful assistance. The shopping experience is described as easy to navigate, with a wide range of beautiful products and multiple orders expressing repeated satisfaction and loyalty. Overall, customers praise the reliability, quality, and courteous service that enhances gifting moments and daily use.
Reviews 2 and 3 stars
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Rating: 3 out of 5
It's a birth gift for 2 months from now, so it hasn't been tested yet. Otherwise for me the package is fine
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Rating: 3 out of 5
Well-designed site
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Rating: 3 out of 5
The nightlight is very pretty, but the description advertised a touch-switch function to enable children to operate it. But this is not the case: there are only on, off and 15-minute settings, and the switch is too complicated for children to use.
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Rating: 3 out of 5
5 out of 5 for the shipment, which couldn't have been quicker. On the other hand, the description of one product (crib sheets) was wrong, and the size didn't correspond at all to the sheets I received. I still haven't heard back from customer service, even though baby is due to arrive in less than 2 weeks. I was hoping for a response as quick as the shipping service, as I currently have no sheets to put in his bed, and time is seriously running out, as he could be born at any moment.
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Rating: 3 out of 5
Wrong delivery date.
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Response from SEVIRA KIDS
Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care. We have received your order and dispatched it on Friday, for delivery the following Monday. The Sevira Kids team.
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Rating: 3 out of 5
that the delivery is a little less blurry!! better respected!
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Response from SEVIRA KIDS
Hello, At this special time of year, Sevira Kids is committed to offering you peace of mind through quality service. Orders are prepared with the greatest care, every day. However, due to the health situation, delivery times may be affected. Thank you for your understanding and take care. The Sevira Kids team.
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Rating: 3 out of 5
Website could be improved, but otherwise fast delivery and great product.
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Rating: 3 out of 5
The dispatch of my new order has not yet been executedI, although it has passed quite a time since I placed it. On the contrary my previous order was very quickly executed. However, the communication with the staff is very good.
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Rating: 3 out of 5
I paid for express delivery to be delivered within 24 hours and after 1 week I still had not my order and never seen at least a refund of the difference for delivery, I do not say all but at least a gesture or the difference between the two!!!!
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Rating: 3 out of 5
Beautiful products! I'm a fan of swaddling bags, but one of the products I ordered arrived stained.
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Rating: 3 out of 5
I think it's too small for my daughter's age, and too soft in the recuperator.
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Rating: 3 out of 5
Fast delivery
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Rating: 2 out of 5
It's not normal to have to give out a mobile number.
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Rating: 3 out of 5
Good, only the color is greener than in the photo!
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Rating: 3 out of 5
Some item descriptions are unclear, particularly with regard to product colors.
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Rating: 3 out of 5
Not bad
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Rating: 2 out of 5
I really like the Sévira items, but it's a shame that the site doesn't restrict the items that are visible (at least on the phone).I'll explain: Wanting to buy, for the third time, an evolving minky swaddle sleeping bag, I unwillingly ordered a minky swaddle sleeping bag. One word less and a big disappointment on receipt, as this item is of no use to me...
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Rating: 2 out of 5
No response from customer service
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Rating: 3 out of 5
Fast delivery but the product did not correspond to the description. After-sales service offered me a 40% refund.
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Rating: 3 out of 5
Difficulty navigating.
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Rating: 2 out of 5
One of the products was replaced by another without consulting me, I'd rather wait for a restock than have a product I didn't choose. Otherwise, the other products were perfect and delivered quickly.
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Response from SEVIRA KIDS
Dear Madam, We would like to reiterate our apologies for the unavailability of one of our pairs of organic cotton tights at the time you placed your order. Our Customer Service department tried to contact you and left you a voice message to explain the situation before preparing the package, but our calls and messages went unanswered. In order to meet your expectations and deliver as quickly as possible, we have sent you a pair of plain tights in a color slightly different from the one you initially requested. We hope this will not affect your confidence in our Brand and wish you all the best for the future.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
Thank you for your kind attention. Sincerely, Sevira Kids Customer Service.
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Rating: 3 out of 5
Quite satisfied with my purchase. Fast delivery, I take off one star because the product I ordered doesn't quite match the photos on the site, it's just a detail but we should be careful to avoid complaints.
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Rating: 3 out of 5
Not practical from a smartphone
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Rating: 3 out of 5
Already given above
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Rating: 3 out of 5
Site ok
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Rating: 3 out of 5
Fine
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Rating: 2 out of 5
not super happy because there is an element missing in my order and that cost is lost for me I think it's the first and last time I order because for them I received it but good
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Response from SEVIRA KIDS
Dear Madam, The stock situation and the internal investigation carried out after your complaint confirm that your order - which was substantial, by the way - was complete. In addition, no complaint was made to the Post Office about any damage to the packaging of your parcel, which arrived intact and had been prepared with the utmost care. You will understand that in terms of customer loyalty, it is obviously not in our interest to send incomplete orders. We have carried out all the necessary checks to prove our good faith, which is why we are deeply saddened by this complaint, which is damaging to our brand image and our daily dedication to the many customers who place their trust in us. Sincerely, Sevira Kids Customer Service.
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Rating: 3 out of 5
Some products are great, others not so great. Disappointed that there is no possibility of free return, already that the delivery is paying.
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Rating: 3 out of 5
It's a pity that on the dresses it's a 3D drawing and not real material, even if it's well informed on the description of the clothes... I find it expensive as a result.
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Rating: 3 out of 5
At the time of ordering we are offered gift wrapping, I paid for this service and I end up with a simple green gift wrap with dogs on it! For the price, I frankly expected better! The wrapping was unusable, so I threw it away. You don't give a child a gift with dog heads on it, and you don't charge that much for it... Very disappointed, too bad because I was satisfied with the product.
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Rating: 3 out of 5
Too bad the size was not mentioned. Clothes are good but too big
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Rating: 3 out of 5
Not enough choice
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Rating: 3 out of 5
Gift wrap invoiced but not made For the rest, no worries, quality products, fast delivery time.
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Rating: 2 out of 5
I have nothing to say about the site or the product, which are fine. What annoys me is that I ordered gift-wrapping, paid for it, and the wrapping was so badly done that I tore it up and made another one myself... I feel that sevirakids did not provide the expected service.
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Response from SEVIRA KIDS
Dear Sir/Madam, We are very sorry for the damage to the packaging of your order during transit.
We will, of course, reimburse you for the packaging costs and apologize once again for the inconvenience caused by this event beyond our control.
We hope this will not affect your confidence in our Brand and our Collections, and wish you a pleasant day.
Sincerely, Sevira Kids Customer Service.
We will, of course, reimburse you for the packaging costs and apologize once again for the inconvenience caused by this event beyond our control.
We hope this will not affect your confidence in our Brand and our Collections, and wish you a pleasant day.
Sincerely, Sevira Kids Customer Service.
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Rating: 3 out of 5
My order does not match the description ... No pressure on the straps, is this a mistake? So it's difficult to put it on
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Rating: 3 out of 5
Good site...Very practical... It's easy to shop and you're sure you won't make a mistake, since it's the parents who choose. On the other hand, it's not easy after the first purchase to come back and see your basket and add a second item... To be simplified... Thanks a lot.
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Rating: 3 out of 5
Product error
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Rating: 3 out of 5
fast shipping easy to buy. Lack of detailed photos (e.g. universal footmuff compatible with 3 or 5-point car seat, need images certifying fit and installation on car seat, and 5 points at that).
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Rating: 2 out of 5
two item errors on the order. We sent an email to find out how to proceed using the "contact us" section.
We still haven't received a reply.
We're going to send back the items sent in error, but we're not sure we'll be able to reorder the ones we want. Otherwise, the other products are of good quality and very pretty.
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We still haven't received a reply.
We're going to send back the items sent in error, but we're not sure we'll be able to reorder the ones we want. Otherwise, the other products are of good quality and very pretty.
Response from SEVIRA KIDS
Hello, Our Customer Service is available to answer any request received via Chat, Messenger, Telephone, E-mail or post. Please accept our apologies if an error occurred during the preparation of your order, but we have not received any messages from you.
Return formalities are explicitly described in our online store, in the General Terms and Conditions of Sale. We remain at your disposal for any further information. The Sevira Kids Team.
Return formalities are explicitly described in our online store, in the General Terms and Conditions of Sale. We remain at your disposal for any further information. The Sevira Kids Team.