Customer reviews of SEVIRA KIDS

9,5 /10

Based on 3 477 published reviews

5 2 779 80% 4 537 15% 3 119 3% 2 21 1% 1 21 1%

Summary of reviews

SEVIRA KIDS consistently delivers on product quality and reliable delivery, with many items described as very good quality, beautiful proportions, and materials, plus fast and careful shipping that arrives as described. The store also shines in its customer service and shopping experience, featuring attentive support, fast responses, and an easy-to-navigate site, enabling quick order processing and next-day shipment when needed. Repeated positive mentions highlight durable, well-made toys and textiles like duvet covers and bed canopies that match photos and palettes, helping customers gift or decorate with confidence. Overall, shoppers express strong satisfaction with the range, presentation, and timely delivery of the products.

Reviews 2 and 3 stars

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Acheteur Vérifié

Published on 03/03/2017 à 13h32 following a purchase from 19/02/2017

Not very satisfied with my purchase

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Acheteur Vérifié

Published on 19/02/2017 à 12h16 following a purchase from 05/02/2017

Model proposed in several colors but not available

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Acheteur Vérifié

Published on 18/02/2017 à 14h16 following a purchase from 27/01/2017

Fine

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Acheteur Vérifié

Published on 29/01/2017 à 17h50 following a purchase from 14/01/2017

Delivery not fast enough, deliveryman not serious

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Acheteur Vérifié

Published on 28/01/2017 à 15h08 following a purchase from 16/01/2017

Easy ordering and fast delivery.

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Acheteur Vérifié

Published on 26/01/2017 à 23h05 following a purchase from 09/01/2017

Safe and secure site, fast delivery, good follow-up. Only downside: a lot of out-of-stock situations (which in a way is a good sign, but frustrating).

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Acheteur Vérifié

Published on 15/01/2017 à 20h52 following a purchase from 01/01/2017

The product is fine, but the customer service leaves much to be desired.

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Acheteur Vérifié

Published on 01/01/2017 à 17h48 following a purchase from 20/12/2016

Order delivered to the post office and not at home as planned without even warning us! Two days later and my parcel was reshipped!

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Response from SEVIRA KIDS Published on 09/02/2017

Hello, we are sorry to hear that the post office did not deliver your parcel to your home. We will check to see what the reason is and why at least one delivery notice was not left.

Acheteur Vérifié

Published on 20/12/2016 à 13h55 following a purchase from 07/12/2016

Not bad, but lacks description, especially in terms of size.

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Acheteur Vérifié

Published on 18/12/2016 à 13h02 following a purchase from 04/12/2016

Instructions on how to cover baby properly would be a plus.

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Acheteur Vérifié

Published on 25/11/2016 à 19h34 following a purchase from 13/11/2016

original items but I didn't receive the ones I ordered

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Acheteur Vérifié

Published on 07/11/2016 à 11h48 following a purchase from 20/10/2016

Stock management problems

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Acheteur Vérifié

Published on 04/11/2016 à 15h07 following a purchase from 22/10/2016

Practice

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Acheteur Vérifié

Published on 04/11/2016 à 12h46 following a purchase from 23/10/2016

I was a little disappointed when I opened my parcel because the visual on the site did not correspond to the product I received. It would be a good idea to update the product photos.

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Acheteur Vérifié

Published on 23/10/2016 à 12h16 following a purchase from 09/10/2016

Order received very quickly.

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Acheteur Vérifié

Published on 22/10/2016 à 15h03 following a purchase from 08/10/2016

Order conformed and shipped on time

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Acheteur Vérifié

Published on 10/10/2016 à 12h34 following a purchase from 29/09/2016

Good site

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Acheteur Vérifié

Published on 04/10/2016 à 13h34 following a purchase from 22/09/2016

Average order tracking

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Response from SEVIRA KIDS Published on 05/10/2016

Hello, thank you for your order on our site and we are sorry to learn that you had difficulty tracking your order. In your personal space - my account we update each step of the order as well as tracking number that the order is shipped. Our customer service is also available for any information you may need, so please don't hesitate to contact us.

Acheteur Vérifié

Published on 26/09/2016 à 14h49 following a purchase from 30/07/2016

You should check your list of outlets as your list is not up to date. There have been many difficulties in receiving your shipment!

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Response from SEVIRA KIDS Published on 05/10/2016

Hello we are sorry to hear that you have encountered a problem outside of delivery. We do not have any points of sale apart from our website and showrooms at the moment. All parcels are dispatched by large logistics companies such as the Post Office or Colis privé and with a tracking number which is communicated to our customers so that they can follow their order directly. Our customer service is also available to provide any information you may require. Sincerely

Acheteur Vérifié

Published on 21/09/2016 à 22h30 following a purchase from 11/09/2016

Good site but lacks precision and customer feedback on product quality.

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Response from SEVIRA KIDS Published on 05/10/2016

Hello, we are sorry to hear that you had difficulty on our site navigation and compressions of our products. Customer satisfaction is very important to us, so we have started to improve the dispatch and visibility of product reviews. Our customer service is also available for any information, do not hesitate. Sincerely