/10
★★★★★
based on 393 published reviews
★★★★★
based on 393 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
Covadonga M.
purchased on 25/02/2023
Translated review
1/5
★☆☆☆☆
Fast delivery Unfortunately the wrong
Andreas K.
purchased on 02/03/2022
Translated review
1/5
★☆☆☆☆
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
Albino F.
purchased on 26/11/2021
Translated review
Answer from
Shotengai
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
1/5
★☆☆☆☆
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
Tan N.
purchased on 14/10/2021
Translated review
Answer from
Shotengai
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente