9.6/10
★★★★★
based on 395 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
Reviewer icon
Covadonga M.(acheteur vérifié)
purchased on 25/02/2023 
Translated review
1/5
★☆☆☆☆
Fast delivery Unfortunately the wrong
Reviewer icon
Andreas K.(acheteur vérifié)
purchased on 02/03/2022 
Translated review
1/5
★☆☆☆☆
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
Reviewer icon
Albino F.(acheteur vérifié)
purchased on 26/11/2021 
Translated review
Answer from Shotengai
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
1/5
★☆☆☆☆
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
Reviewer icon
Tan N.(acheteur vérifié)
purchased on 14/10/2021 
Translated review
Answer from Shotengai
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente