Shotengai 9.6/10
★★★★★
based on 393 published reviews 10 1

Latest negative customer reviews

1/5
★☆☆☆☆
The kettle arrived without a filter and despite my complaint, the solution they offered me was to return it. Of course the shipping costs were paid by me. In addition, in the same order I bought a case whose dimensions were half of what was specified on the web. I felt cheated. Lousy customer service.
1/5
★☆☆☆☆
Fast delivery Unfortunately the wrong
1/5
★☆☆☆☆
Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller
Answer from Shotengai
Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous
1/5
★☆☆☆☆
I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.
Answer from Shotengai
Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente