★★★★★
based on 5322 reviews published
Latest negative customer reviews
Reservation made online for ski equipment. Unfortunately, in-store, they had no stock left. I found myself without equipment and with a pass. I am waiting for the result of the online refund request. Do not book online with Ski Republic. We were dozens to leave the store empty-handed.
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you were unable to obtain the ski equipment you reserved. We completely understand your frustration.
Please know that we are doing everything we can to improve our stock management to avoid such inconveniences in the future. We will also closely follow up on your refund request to provide you with a quick response. Can you tell us which store it was?
Your satisfaction is our priority and we hope to have the chance to serve you again under better conditions.
Best regards,
The Ski Republic team
Ski Republic does not provide a payment certificate following the online reservation. Unfortunately, my son broke a ski during his week and it is therefore impossible for me to use my Visa Premier guarantee without this certificate. All merchant sites offer it except Ski Republic. I would never recommend renting from them to someone close to me.
Thank you for your feedback and we are sincerely sorry to hear about your situation. We understand the importance of a payment certificate, and we take your comments very seriously. We are currently working to improve our services to better meet our customers' expectations.
Your satisfaction is our priority, and we hope to regain your trust in the future. Please do not hesitate to contact us directly for any assistance, we are here to help you.
Best regards,
The Ski Republic team
I took almost two hours to place an order, the site is not working and very slow. I had to reset my password several times, it did not recognize my password. The order bugged when I was entering my phone number, I could not fill out the form, in short, very bad experience. Fortunately, your team is good in-store.
Thank you for taking the time to share your experience, and we are sincerely sorry for the difficulties encountered during your order. This is clearly not the experience we wish to offer.
The slowness of the site, the password issues, and the form blocking are unacceptable, and we completely understand your frustration. We will immediately forward your feedback to our technical team for a prompt verification.
However, we are pleased to hear that our in-store team was able to satisfy you.
Please do not hesitate to contact us directly if you encounter any further difficulties: we are here to help you.
Once again, our apologies for this inconvenience and thank you for your trust.
Have a nice day.
Paid for sensation boards, got provided basic boards.
Ski equipment is super low level - not appropriate to the lower price as it should be lower wither current skis condition. Not recommended
I had taken out Carré+ insurance with Republic Ski, but I never received any document confirming this insurance. In the event of an accident, the rental company was not even aware of its existence, making it impossible to take any responsibility. Total lack of transparency and communication. Very disappointed, I won't use them again.
Thank you for sharing your experience with us, and we're very sorry to hear about the inconvenience you experienced with your Carré+ insurance. Your satisfaction is important to us, and we take your comments very seriously.
We will be investigating this situation to understand what may have happened, and will be reinforcing our communication to ensure that this does not happen again in the future. We would be delighted to discuss the matter directly with you to resolve the issue.
Your trust is precious, and we look forward to the opportunity to demonstrate our commitment to our customers.
Yours sincerely
The Ski Republic team
I had to redo my basket 6 times before it validated.
Thank you for your feedback. We're sorry to hear that you experienced difficulties with your order. Your experience is important to us, and we're working to improve our site to avoid this kind of inconvenience in the future. Please do not hesitate to contact us should you require any assistance.
Best regards,
The Ski Republic team
I had to modify an item (ski boots) in my order, placed a few months ago. By deleting the boot rental displayed at 59€ in my order summary, I ended up with only 29.5€ deducted from my overall order. However, the discount codes were the same. I find this very average, and displaying "free cancellation" on your site is quite simply misleading advertising. I've been going through your site for several years now, but my experience last year (ski boots in very poor condition because there was no stock available when I changed my boots a day after my arrival) at La Plagne Bellecote, as well as this year's experience, will certainly be the reason for my loyalty to Ski republic.
Thank you for sharing your experience with us. We are sorry to hear that your recent order did not live up to your expectations.
Store prices are subject to change, so when prices are modified, they are updated (as indicated in our general booking conditions).
We value your loyalty and look forward to providing you with a better experience in the future.
Yours faithfully
The Ski Republic team
Ras
Internet payment problem! I had to pay twice for reservations. There was a bug and it was hard to find my way around the store.
Very good equipment and staff. Great atmosphere.
Reservation made in advance to have a choice with option and size communicated in advance. Arrived on D-day, no shoes in my size! Disappointment
Unacceptable waiting times, limited welcome...
This is the worst store in terms of advice I've ever been to in my life. Maxime, who can't even screw a snowboard on properly, takes the cake. Absolutely flee. I've heard them say that they should only give these advice papers to satisfied people... Very serious!
I asked for a partial refund as my daughter was only able to ski half of the holiday (fractured wrist). I was referred to the Ski Republic website: no return to date. In addition, the quality of the equipment was very poor.
Fantastic staff great service
Merci tres bin service Merci, tres non service and bin ski
Not happy. Only one pair of 22.5 shoes in the store. My daughter complains about touching the toe, and the sales assistant brings me back wet shoes for a change. Finally we're told to come back on Sunday morning. On Sunday morning, they bring me some old shoes from the cellar. We'll settle for Saturday's pair. We then had to change our 20cm poles, which were too small. We were given two different sticks. Store to be avoided.
Good welcome but poor quality equipment (broken several times during the week) and old. In addition, it did not correspond to the performance pack and there was no longer any choice in stock.
Store too small
I had ordered a pair of very good quality skis but was told when I got to the store that this was not the case. I AM THEREFORE DISAPPOINTED because these poor-quality skis have aggravated my knee disease.
Very good very good quality ski and very welcoming staff
Very good store!
Pretty cool store!
Medium