★★★★★
based on 5645 reviews published
Latest neutral customer reviews
The online service is certainly economically interesting, however, the service offers little flexibility and the options ultimately increase the price. Moreover, since the store is located away from the center, if you need to change the equipment, you lose time. To summarize, if you need equipment at attractive prices, it's not bad, but if you need more, you will ultimately lose out.
Thank you for your feedback and constructive remarks. We understand that the flexibility of the service and the location of our store may pose difficulties. Your opinion is valuable to us and we will take it into account to improve our offer. We hope you will have the opportunity to enjoy our services in the future and discover the improvements we will implement.
Best regards,
The Ski Republic team.
Invoice paid unavailable on the Ski Republic website after payment of the service. Website not great.
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our site. Your satisfaction is our priority, and we are actively working to improve the user experience. Please feel free to contact us directly for any assistance regarding your invoice.
Best regards,
The Ski Republic team
Rental of a prestige expert pack: nothing prestigious in there, skis cosmetically full of scratches and shoes barely better than the low-end (less than 250€ new) but charged 50% more than for beginner packs. Very disappointed in the end. I will surely rent elsewhere next time. However, the staff was very pleasant.
Thank you for your feedback and we are delighted that you appreciated the welcome from our team.
We are, however, sorry to learn that the equipment provided did not meet your expectations, especially for a prestige range pack. This level of service should indeed correspond to high standards, both in terms of performance and the condition of the equipment.
Please know that we remain available throughout your stay to adjust or replace the equipment if necessary, in order to ensure your comfort and satisfaction.
Your feedback is valuable and allows us to continuously improve the quality of our offering.
We hope to have the opportunity to provide you with a fully satisfying experience during your next stay.
Best regards,
The Precision Ski Rent team
The shop charged us for a helmet reserved online but not picked up on site without warning after checking, we had to discuss to obtain a refund, due to a dispute between an online order and their internal accounting
Thank you for taking the time to share your experience. We are sorry to learn that you encountered difficulties with your order. Please be assured that we take your comments very seriously and that we are working to improve our communication between online reservations and our shop. Your satisfaction is our priority, and we hope to have the opportunity to prove our commitment during your next visit.
Best regards,
The Ski Republic team
The sellers did not take into account my purchase range or my level
Thank you for sharing your experience with us. We are sorry to learn that our sellers did not meet your expectations regarding personalized advice. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to show you our improvements during your next visit.
Best regards,
The Ski Republic team
In-store service was very good, the advisors were nice and gave good advice for putting on ski boots ;). The after-sales service was not great, I requested a refund for a day of unused reservation. Refusal even though the skis were not blocked for others... not accommodating even though it was the client's fault.
Charging for sensation packs that are not available in-store and not offering a refund is not a good experience, I will leave a Google comment.
Thank you for taking the time to share your feedback. We understand your frustration regarding the availability of sensation packs and we apologize for the inconvenience caused. Your experience is essential to us and we will take your comments into account to improve our service. Please feel free to contact us directly for any questions or complaints, we are here to help you.
Best regards,
The Ski Republic team
This year, we were disappointed with the quality of the equipment at Ski Republic, rather than its age. The shoes are extremely worn, and the skis were received with scratches on their surface right upon receipt. The staff, however, is always top-notch!
Thank you for taking the time to share your feedback. We are sorry to hear that the quality of the equipment you received did not meet your expectations. Your feedback on the condition of the shoes and skis is essential, and we will ensure that it is taken into account to improve our service. We are glad that you appreciated the quality of our staff and hope to see you again soon for a more satisfying experience.
Best regards,
The Ski Republic team
Very friendly and professional seller, but unfortunately I couldn't modify my order when I went to the store as the website had a bug. I ended up placing a full package order when I only needed part of the equipment. I am waiting for a refund that is taking a long time to arrive.
Thank you for your feedback and for your message regarding the welcome in the store. We are pleased to hear that the team was able to assist you professionally.
Regarding your reservation, it was made online in the form of complete packages (skis, shoes, poles, and helmet). When you visited the store, you ultimately chose to take only part of the equipment planned in the reservation.
As indicated in our reservation conditions, the non-use of part of a package unfortunately does not entitle you to a partial refund, as the price is applied to the entire reserved package.
We are sorry if this may have caused confusion and remain at your disposal if you wish to discuss this matter further.
Best regards
Aging equipment, store still with the same hole in the ceiling for 2 years... Fortunately pleasant staff
Very average equipment. Non-waterproof shoes. Errors in foot measurements requiring a return to change shoes after one day.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our equipment did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us directly so we can assist you in resolving this issue.
Best regards,
The Ski Republic team
Hello I am just saddened by the fact that I returned my son's skis and mine as well as the shoes on February 27 because there was an unforeseen event, my son's dad came to pick them up on Saturday morning so I had to return the skis the day before. I thought I could get a refund but apparently not for the rest everything was fine thank you best regards
Correct price but. Average or defective material (3 returns to the store)
The skis were perfect, no issues on that side. However, the reservation made by Ski Republic was nowhere to be found, whether with the number or my name. Total lack of communication. This did not make things easier on site.
Very good welcome, we are satisfied with the equipment but more than 2 hours of waiting even though the equipment was reserved online
Meh for professionalism
The ski gear was quite worn out. I found the boots quite uncomfortable. Service was fine but during school breaks anyway it gets frantic so staff was rushed to help all customers. Location of the store was perfect in the Le Hameau main lobby.
Equipment in very average condition. Binding poorly adjusted at the start and fell in the process.
We notice that you have already left a review regarding this experience on the Ski Republic page. To avoid duplicates that can skew the overall satisfaction rating, we would appreciate it if you could delete this review from this page.
Thank you in advance for your understanding.
Best regards,
The Ski Republic team
Very old and damaged equipment
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Ski Republic, we place great importance on the quality of our equipment and the satisfaction of our customers. We invite you to contact us directly to resolve this issue and improve your next experience. Your feedback is valuable to help us improve.
Best regards,
The Ski Republic team
Big organizational problems
Complicated site
Thank you for your feedback. We are sorry to hear that you found our site complicated. Indeed, we have changed it recently, and it takes a little time for it to be operational. Your experience is paramount to us, and we are constantly working to improve our platform. Please do not hesitate to contact us directly if you need assistance or advice to make the most of our services.
Best regards,
The Ski Republic team
The site bugs a lot at the cart level
Thank you for your feedback. We are sorry to hear that you have encountered issues with our site. Your experience is essential to us, and we are actively working to improve the smoothness of our platform. Please do not hesitate to contact us directly if you need assistance.
Best regards,
The Ski Republic team
Ski boot lock kept coming lose causing ski to come off - Had to return skis and have them replaced, Resulting in a very disappointing ski experience for the first two days.
Thank you for taking the time to share your feedback regarding your recent experience with Ski Republic. We sincerely apologize for the issues you encountered with the ski boot lock, which understandably affected your enjoyment on the slopes. Your comments are valuable to us, and we will ensure that our team addresses this matter to prevent similar occurrences in the future. We hope to welcome you back for a smoother and more enjoyable skiing experience next time.
Best regards,
The Ski Republic Team
I had to try 5 times before the payment went through.... It was the step back to the merchant site that caused the problem.
We had made an order that we had already modified and that had added a cost to us that ok. then i made another modification of person and material and the cost is very superior to the others i want well that there is an over cost not so much knowing that we had already regulated all the others i thought to make just the difference because it was just necessary to add a pair of shoes, but as we arrive Sunday if i want to ski no choice, really very above.
We thank you for your feedback and understand your frustration regarding the additional costs associated with your modifications. We are sorry that your experience did not live up to your expectations. Your feedback is invaluable and helps us to improve our service. Please do not hesitate to contact us directly to discuss your situation and find the best possible solution.
Best regards,
The Ski Republic team
Good reception fast service
A lot of problems with my skis but I made up for it on the last 2 days with super skis. A friendly team but not very professional.
I got a beginner's snowboard way too small for my size, fortunately two days later it was fixed with a 17cm bigger snowboard!
Equipment not suitable for everyone, but changed quickly.
The team is welcoming, but the store is far too small to accommodate so many people. As a result, we had to wait 3h30 to pick up our ski equipment, losing 1/2 day's ski pass.
Long waiting time and average quality skis. But the salesman is very friendly!
Thank you very much for this experience
Good welcome and skis prepared in advance, but equipment not adapted to conditions: edges not sharp enough.
Very good customer service. The only problem was the quality of the snowboard boots.
The store is very nice, the staff very friendly. But the equipment was very damaged, and we had trouble finding poles worthy of the name ...
Good skis but poor boots
Not enough gear but quality is ok
The store is nice, but the equipment is really limited!
Friendly team, inexpensive rental. I took prestige unfortunately little choice for this type of equipment
Well received, correct equipment, friendly and attentive staff.