9/10
★★★★★
based on 2508 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I received a notice of shipment, but never arrived at the relay point, which I had to call several times.

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Acheteur Vérifié
purchased on 19/08/2019
Translated review
Answer from Skioccas
Hello, You requested a delivery in the store on 21/08, it was made available the same day on 19/08 in the store. This is an internal service and not a carrier, there are no sms sent as with a basic carrier. We take note of your feedback and will improve the service. We are still surprised that you had to call several times because it is one of our stores that is close to our warehouse, as explained when ordering, you choose the place, date and time to pick up your package, based on this information transmitted, we make your package available according to your departure wish. Thank you for your feedback.
2 /5
★★☆☆☆

I got some confusing information from the logistics company. I contacted them about it, but never got a reply. (Translated via Google Translate)

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Acheteur Vérifié
purchased on 06/05/2019
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Answer from Skioccas
Hello, what was the problem? Here is your follow-up, the parcel has been picked up: https://www.dpd.fr/trace/250274310465376 Sweden is one of the few countries where we encounter major delivery problems with every shipment. Thank you very much.
3 /5
★★★☆☆

The delivery was super fast, but the equipment was very damaged, but it's second-hand.

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Acheteur Vérifié
purchased on 06/04/2019
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Answer from Skioccas
Hello, thank you for your feedback 🙂 Indeed, you have chosen a state of wear 3: STATE 3: Equipment with degraded silk-screening, but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, and there is not much sole or edge thickness left to allow further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
3 /5
★★★☆☆

I bought the skis on eBay. Unfortunately, existing damage was not sufficiently pointed out.

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Verifizierter Käufer
purchased on 09/03/2019
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Answer from Skioccas
Hello, Thank you for your return, we note the problem you encountered and we are sorry. We will see you again. See you soon, Team Skioccas
3 /5
★★★☆☆

Item not as advertised but very efficient customer service

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Acheteur Vérifié
purchased on 11/03/2019
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Answer from Skioccas
Hello, Thank you for your feedback. We are sincerely sorry for this error, and hope to see you again on Skioccas.com 🙂 See you soon, The Skioccas team
3 /5
★★★☆☆

I had to go to Decathlon to adjust the resistance. Resistance was at 9 even though I'm a beginner and it should have been at 4.5 having given all the information. Fortunately, I went to make the adjustment, otherwise I could have broken my knees !!!!!

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Acheteur Vérifié
purchased on 09/03/2019
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Answer from Skioccas
Hello, Thank you for your feedback, but I think there's an error in Decathlon's input and setting. A setting of 4.5 for a weight of over 80 kg is impossible. We certainly made a mistake; the setting should have been 7 or even 7.5 for the 85kg indicated. And our skiman deliberately set the bar higher, as this is a used pair that's already been used, and the setting needs to be adjusted according to the age of the ski. There's no risk of breaking a leg with these skis on a setting of 9 for a weight of over 80kg. Thank you for your interest.
3 /5
★★★☆☆

On the ski occase side, no problem, but the carrier you work with (DPD) lacks professionalism (for 14 euros in shipping costs...), delivery times are not respected, useless telephone service, and the delivery ended up being 4 days later than planned. In short, it's a pity, because your concept is a good one... right up to the delivery.

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Acheteur Vérifié
purchased on 25/02/2019
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Answer from Skioccas
Hello, Thank you for your feedback, we take note of the problem you encountered with the transport company. We apologize for the inconvenience and hope to see you again on Skioccas.com. See you soon, The Skioccas team
3 /5
★★★☆☆

I received my order very quickly, the day after tomorrow. My skis are quite damaged, not only the silkscreen but also the sidewall, which is chipped, and the plastic at the rear of the bindings, which is broken. The base, on the other hand, is clean. The skis are neither waxed nor sharpened. All in all, for a price of 20 + 12 delivery, the quality is just at the price level, nothing more. It's comparable with equipment you'd find on a private ad site. That's why my opinion is AVERAGE.

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Acheteur Vérifié
purchased on 13/02/2019
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Answer from Skioccas
Hello, thank you for your feedback 🙂 Indeed, you have chosen a wear condition 3: Condition 3: Equipment with degraded silk-screening but still performing well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet with several large snags that damage the silkscreen, but have no influence on the performance of the material. Bindings may show larger signs of wear. We use TUNINGCENTER TFT 5P machines, automated robots that perform five essential tasks in the preparation and maintenance of ski equipment. The first step is to prepare the soles using the sanding technique. The result is a smooth, uniform surface, essential for subsequent adjustment of the skis. The second stage is structuring, when skimans work on the edges, the steel parts on either side of the skis. Sharpening the edges optimizes grip on the snow, for a more precise and enjoyable glide. The penultimate step involves smoothing each edge and making them sharp enough to facilitate turn initiation. The final step is to wax the soles. Not only does waxing increase the durability of the equipment, it is also essential for skiing on all types of snow, whatever the conditions. See you soon, The Skioccas team
3 /5
★★★☆☆

Easy to use and pleasant environment...

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Acheteur Vérifié
purchased on 15/02/2019
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Answer from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com 🙂 See you soon, The Skioccas team
3 /5
★★★☆☆

The skis were quite damaged, although I didn't expect them to be new!

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Acheteur Vérifié
purchased on 20/02/2019
Translated review
Answer from Skioccas
Hello, thank you for your feedback 🙂 Indeed, you have chosen a wear condition 3: Condition 3: The silk-screen printing has deteriorated but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
3 /5
★★★☆☆

Easy site

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Acheteur Vérifié
purchased on 17/02/2019
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Answer from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com 🙂 See you soon, The Skioccas team
3 /5
★★★☆☆

Nbbb

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Verified Buyer
purchased on 16/02/2019
2 /5
★★☆☆☆

Condition of equipment not representative of description or lack of intermediate levels, level 2 condition ordered and this corresponds more to level 3. Bindings not adjusted (option selected when ordering) and all full of grease or oil. Ski and helmet package received damaged. Unsuitable packaging, unprotected helmet in the middle of the skis with edge damage. The rest of the order was handled well and dispatched quickly.

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Acheteur Vérifié
purchased on 07/02/2019
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Answer from Skioccas
Hello, We have just taken note of your feedback and have a few answers to give you: 1 - The oil present on the products. It's not oil, but a renovation product for ski equipment. It's a little greasy, but it protects the products to extend their life. It's not a fancy product; the 5L can is priced at 350. 2 - Mounting information: Thanks to your feedback and that of other customers over the past 48 hours, we've just realized that the system hasn't been transmitting information for several days to adjust the skis at the customer's request. We apologize for this error. 3 - The unprotected helmet: We've just investigated, and it turns out that one of our fitters didn't use bubble wrap to protect the helmets. This is a very serious fault on our part, and in no way in keeping with our values and professionalism. 4 - The skis in condition 3 instead of 2, we are ready to exchange the skis with you. If you have any photos to send us, we will be able to give you precise feedback. Thank you in advance for your feedback.
3 /5
★★★☆☆

Level 2 state ski boot rather damaged corresponding to a level 3 and adjustment not made on the skis.

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Acheteur Vérifié
purchased on 04/02/2019
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Answer from Skioccas
Hello, thank you for your feedback 🙂 Please note that it is impossible to choose a state of wear for ski boots, as for the choice of skis, state 1, state 2, state 3. We are sorry for forgetting the settings on the skis. See you soon, The Skioccas team
3 /5
★★★☆☆

Serious site , material conforms to my expectations

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Acheteur Vérifié
purchased on 31/01/2019
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Answer from Skioccas
Hello, It's a shame to give us a bad rating, when your review indicates that you are satisfied. Hope to see you again on skioccas.com 🙂 See you soon, The Skioccas team
3 /5
★★★☆☆

However, the fasteners were not adjusted despite the instructions.

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Acheteur Vérifié
purchased on 27/01/2019
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Answer from Skioccas
Hello, Thank you for your feedback 🙂 We are very sorry that your shopping experience with us did not go as planned, and we apologize for this oversight. See you soon, The Skioccas team
2 /5
★★☆☆☆

The Rossignol junior skis I received are really damaged at the tip, but considering the price! It's a shame, but the boots are okay.

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Acheteur Vérifié
purchased on 26/01/2019
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Answer from Skioccas
Hello, Would you like to exchange the product? Thank you.
3 /5
★★★☆☆

Filter tabs close with each click, a little annoying

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Acheteur Vérifié
purchased on 20/01/2019
Translated review
Answer from Skioccas
Hello, We take note of the problem you encountered. We look forward to seeing you on Skioccas.com 🙂 See you soon, The Skioccas team
3 /5
★★★☆☆

Compliant, the deliveryman for 12 euros of delivery did not come the day decided. i would have preferred a delivery in relay parcel to 6 euros.

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Acheteur Vérifié
purchased on 18/01/2019
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Answer from Skioccas
Hello, Relay delivery is available for boots. It's not available for skis or snowboards because the relays refuse them, but for your purchase you could have taken the relay. We apologize for the inconvenience.
3 /5
★★★☆☆

Ski received not identical to order (color, older series...)

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Acheteur Vérifié
purchased on 20/01/2019
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Answer from Skioccas
Hello, Thank you for your feedback, we are sorry to read that your shopping experience with us did not go as planned. However, our customer service was at your disposal upon receipt of your order to respond and find a solution, exchange, refund, credit note. See you soon, The Skioccas team
3 /5
★★★☆☆

I was a little disappointed by the condition of the shoes, although I'd been told they only had a few scratches.

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Acheteur Vérifié
purchased on 18/01/2019
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Answer from Skioccas
Hello, Thank you for your feedback, we are sorry that your shopping experience with us did not go as planned. However, our customer service is here to help you and find a solution if the product is not suitable, exchange, refund, credit note. See you soon, The Skioccas team
3 /5
★★★☆☆

The problem was that we had a date but no time. It's hard to be available for a whole day! Shipping costs are high, too.

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Acheteur Vérifié
purchased on 14/01/2019
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Answer from Skioccas
Hello, Thank you for your feedback 🙂 We sometimes have delivery problems with our transport company during the high season. We apologize for the inconvenience. See you soon, The Skioccas team
3 /5
★★★☆☆

Good products

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Acheteur Vérifié
purchased on 13/01/2019
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Answer from Skioccas
Hello, Thank you for your purchase 🙂 We hope to see you on Skioccas.com very soon. See you soon, The Skioccas team
2 /5
★★☆☆☆

Ski level 2 very degraded

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Acheteur Vérifié
purchased on 01/01/2019
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Answer from Skioccas
Hello, What is the problem with your order? We are here to help you if a product does not suit you. Thank you for your time.
3 /5
★★★☆☆

Very average, as the product did not meet customer expectations (when you promise a customer a clean product, you have to act accordingly).

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Acheteur Vérifié
purchased on 02/01/2019
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3 /5
★★★☆☆

Delivery problem but good after-sales service

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Acheteur Vérifié
purchased on 21/12/2018
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2 /5
★★☆☆☆

Your site's filters are totally ineffective

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Acheteur Vérifié
purchased on 01/01/2019
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Answer from Skioccas
Hi, thanks for the feedback, a bad note for a filter problem is a bit harsh don't you think? Is the product as ordered? What is the problem with the filters? It's important for us to know what's wrong so that we can report the problem.
2 /5
★★☆☆☆

I received the wrong pair of shoes

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Acheteur Vérifié
purchased on 31/12/2018
Translated review
Answer from Skioccas
Hello, we'll call you right away. Thank you for your time.
2 /5
★★☆☆☆

The big negative: The condition of the skis and boots is overestimated. Equipment (condition 2) really very very damaged (more than condition 3), no degressive rate for delivery, packaging very damaged (the box of skis was open and skis protruding, because freegliss "wanted to save a package by grouping shoes and skis " (according to the deliveryman), while I paid 5 deliveries. On the plus side: good technical advice over the phone, extremely fast delivery (24h),

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Acheteur Vérifié
purchased on 21/12/2018
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Answer from Skioccas
Hello, We are surprised by your feedback. Would you like an exchange, return or other solution to your dissatisfaction? On the other hand, you mention Freegliss in your comment. We are not Freegliss, so perhaps you also placed an order with them?
2 /5
★★☆☆☆

I chose to take skis with a wear condition of 2 but I realize that the skis are really damaged on top. I think that's a shame.

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Acheteur Vérifié
purchased on 27/11/2018
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Answer from Skioccas
Hello, Condition 2 shows wear on the top of the ski, called the Top Sheet. This has no effect on the quality of the skis, it's a part that's only there to take the knocks received. Would you like an exchange for another model?
3 /5
★★★☆☆

Skis more damaged than I thought for a level 2

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Acheteur Vérifié
purchased on 19/12/2018
Translated review
Answer from Skioccas
Hello, would you like to send us photos of the product received so that we can give you feedback on the condition of the pair received?
3 /5
★★★☆☆

Certainly second-hand skis, moderate prices but the image given in the ad is not that of the reality of the product which is more damaged than on the image.

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Acheteur Vérifié
purchased on 17/12/2018
Translated review
Answer from Skioccas
Good evening, Thank you for your feedback, but we would like to provide some information for other readers. Given the very low prices we charge, it's difficult to take photos of all 250 pairs on a single model. We concentrate on taking a photo of each pair in each state, and to do this you need to look at all the photos in the file. After that, our customer service department is there to answer your questions and find a solution, exchange, refund or credit note. Very often no customer contacts us and publishes a review, which is a pity. Before publishing, it's better to contact us, that's what we're here for. We hope you enjoy your visit.
3 /5
★★★☆☆

The photos do not reflect reality. It's a shame, otherwise good product, fast service.

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Acheteur Vérifié
purchased on 14/12/2018
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Answer from Skioccas
Hello, thank you for your feedback 🙂 These photos are examples representing the condition of the shoe, it is difficult for us to take photos of all 250 pairs on a single model, after our customer service is there to answer you and find a solution if the product is not suitable, exchange, refund, credit. See you soon, The Skioccas team
2 /5
★★☆☆☆

Mixed experience, the pair of rossignol skis ( wear condition 2 ) ordered for my wife correspond to my expectations and to the description of wear levels on your site, I'm satisfied.On the other hand, the pair of k2 skis (wear level 2) I received this morning are in such bad condition that I don't think I'll be able to put them back on for the next season. They've been badly recapped, I wonder if they've even been waxed... For me, these skis correspond to what you call wear level 3, so yes, I'm very disappointed...

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Acheteur Vérifié
purchased on 08/12/2018
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Answer from Skioccas
Hello, We are very sorry, could you please send us some photos of the product so that we can check whether there has been a shipping error? We can also offer you a refund or an exchange of the product. It's easier to contact us via support for a problem, our customer service is there to solve problems. Looking forward to your return.
3 /5
★★★☆☆

Site not wall. filters not very practical and disappear at the slightest selection.

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Acheteur Vérifié
purchased on 23/11/2018
Translated review
3 /5
★★★☆☆

The treatment was correct but they sent me something else.

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Comprador Verificado
purchased on 12/12/2018
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Answer from Skioccas
Good morning, Thank you for your opinion, do not hesitate to contact our customer service. See you very soon, The skioccas team
2 /5
★★☆☆☆

The selection criteria do not allow for a perfect selection. Products not corresponding to the criteria appear.

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Acheteur Vérifié
purchased on 08/12/2018
Translated review
Answer from Skioccas
Hello, Could you tell us more, we don't really understand your message concerning the choice criteria. If you could give us an example to help us understand.
3 /5
★★★☆☆

Average quality for a Level 1. Plastic fastener broken Plu a lot of quarter thickness. So really average quality

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Acheteur Vérifié
purchased on 04/12/2018
Translated review
Answer from Skioccas
Hello, Could you send us a picture of the product to see what happened as it is very surprising on a condition 1. We can offer you an exchange of the product or a return and refund if it does not fit. We look forward to hearing from you.
2 /5
★★☆☆☆

I contacted them by e-mail to get some more information about my future ski purchase. The response was very brief, with no real answers to my questions.

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Acheteur Vérifié
purchased on 29/11/2018
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Answer from Skioccas
Hello, Your comment is a bit harsh. We do have your e-mail, still visible, where you asked for information about the ski and about us. We replied that we were a group with 110 stores and that the information you requested was all on the product data sheet. We have created multiple pages with all the information on the site precisely so that we don't have to answer questions where the information is already present. Thank you for your feedback, I'm sorry you weren't satisfied with the answer.
2 /5
★★☆☆☆

Not very clean waxing and poor sole filling

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Acheteur Vérifié
purchased on 18/11/2018
Translated review
Answer from Skioccas
Hello, We are surprised by this feedback. Would it be possible for you to send us a photo of the insoles so that we can analyse them? Why not contact us, we offer a free return for refund if the product is not suitable. We look forward to hearing from you and finding a solution that suits you. We look forward to hearing from you.


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