/10
★★★★★
based on 3344 reviews published
★★★★★
based on 3344 reviews published
Latest customer reviews
5
/5
★★★★★
Fast international delivery
David L.
purchased on 02/05/2024
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2
/5
★★☆☆☆
1/ Expensive 2/ Delivery times not respected as the order was only prepared after 48 hours. 3/ Unprofessional parcel, poorly packed, no protection for contents, cardboard box bulging, products were packed inside. 4/ Parcel with several shocks and damaged products. (5/ Expensive and no quality service (see above) and no goodies, sweets or free products to thank for a large order. In short, little chance of seeing me again... 6/ Bonus dissatisfaction: impossible to send a complaint from my mobile via the site form. Captcha error but no Captcha control offered. 7/ Waiting for after-sales service to return faulty products.
Yann C.
purchased on 28/05/2024
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Answer from Smok-it
Hello, We're sorry that your shopping experience on our site didn't live up to your expectations. As far as prices are concerned, you received a 10% discount on your entire basket and an additional 10% loyalty discount to use on your next purchase, it's true that we're 24 hours and not 48 hours late on delivery times. Your order was validated at the end of the day, so it was taken into account the next day and not the same day, due to a high volume of orders at that time, We're surprised that the packaging wasn't compliant, as most of the products are protected by a box. Unfortunately, once the parcel has been handed over to the carrier, it goes through the sorting center, the delivery drivers and the relay point, which means that the handling of the parcel can sometimes be rough, but we can assure you that it left our premises in good condition. After-sales service has sent you a returns slip so that you can exchange the faulty products.
5
/5
★★★★★
Prima service snelle levering
Patrick G.
purchased on 25/05/2024
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5
/5
★★★★★
Prima service snelle levering
Patrick G.
purchased on 25/05/2024
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5
/5
★★★★★
Surely very good but before sending a notification I would like to receive my order. Please send these notifications after proof of receipt of package
Frederic D.
purchased on 23/05/2024
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5
/5
★★★★★
At the top
Denis C.
purchased on 13/05/2024
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5
/5
★★★★★
No problem at all
Raphael N.
purchased on 20/05/2024
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. Fast navigation on the site to find my product, no need to contact support, and delivery within a day.
Olivier H.
purchased on 20/05/2024
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3
/5
★★★☆☆
Delivery takes a long time...
Ivan W.
purchased on 15/05/2024
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5
/5
★★★★★
Perfect, fast and careful shipment, I highly recommend it.
Emmanuelle F.
purchased on 16/05/2024
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5
/5
★★★★★
Speed, neat presentation I can only be satisfied.
Cabes M.
purchased on 14/05/2024
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5
/5
★★★★★
Fine
Oliver R.
purchased on 09/05/2024
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5
/5
★★★★★
Very user-friendly site and orders quickly entered and validated. Request for delivery time immediately taken into account.
Sam Y.
purchased on 06/05/2024
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend! Fast navigation on the site, very fast processing of my request and delivery in one day. I like smok-it.
Olivier H.
purchased on 09/05/2024
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4
/5
★★★★☆
The order was processed in two stages, as half the products were not available. Customer service offered to change the nicotine dosage (20mg instead of 10mg). A pity.
Delivery on time, however.
Erik D.
purchased on 05/05/2024
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5
/5
★★★★★
Good, speedy service from Smok-It. Their international shipment arrived within 7 days from order, to the U.K. Thanks, Smok-It.
Graham B.
purchased on 28/04/2024
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5
/5
★★★★★
Fine, thank you.
Philippe O.
purchased on 23/04/2024
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5
/5
★★★★★
Order completed quickly and received on time.
Eric D.
purchased on 01/05/2024
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5
/5
★★★★★
Fast navigation on the site to find my product, next-day delivery, no need to call after-sales service. Perfect Very good, impeccable service, careful and attentive. I'd recommend it!
Olivier H.
purchased on 01/05/2024
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5
/5
★★★★★
As usual for over five years, arrived on time, no problem ....
Bruno B.
purchased on 29/04/2024
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5
/5
★★★★★
No worries, as usual
David L.
purchased on 29/04/2024
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5
/5
★★★★★
Very responsive at competitive prices
Jean Marie K.
purchased on 29/04/2024
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend! 1 day turnaround and fast delivery.
Olivier H.
purchased on 29/04/2024
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5
/5
★★★★★
Very happy with Smok-it, good products, super fast delivery
Stephane S.
purchased on 19/04/2024
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5
/5
★★★★★
Package still not received
Serge D.
purchased on 26/04/2024
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Olivier H.
purchased on 02/04/2024
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5
/5
★★★★★
Satisfied and very clear site to browse.
Alain B.
purchased on 22/04/2024
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. Fast navigation on the site to find my product, slow delivery due to postal service.
Olivier H.
purchased on 18/04/2024
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5
/5
★★★★★
Perfect! Particularly appreciable: fast, careful shipping; available, responsive and efficient after-sales service. Site to be unreservedly recommended.
Antoine R.
purchased on 10/04/2024
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4
/5
★★★★☆
Good, no problems to report. Fast navigation on the site, slow delivery due to the post office, but satisfied.
Olivier H.
purchased on 11/04/2024
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