9.2/10
★★★★★
based on 3393 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

It is 6 hours after placing the order that I am told, we are sorry your order is canceled, product X is out of stock!!!!

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Omar K.
purchased on 09/01/2025
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Answer from Smok-it
We searched for the product in question before we were certain that it was out of stock. As we reacted quickly, we did not refund the amount but cancelled the transaction. Unfortunately, this can happen with products that are no longer sold and whose manufacturers don't keep up with wholesalers' accessory requirements.
1 /5
★☆☆☆☆

Product unavailable despite being in stock

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Valerie T.
purchased on 30/10/2024
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Answer from Smok-it
As we told you, this is the result of a stock error. We manage over 10,000 items in our catalog and unfortunately this item slipped through our net.
1 /5
★☆☆☆☆

I received the wrong order: I received the small orchard but not fresh!

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Raphaëlle J.
purchased on 07/09/2024
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Answer from Smok-it
hello, we are sorry for this error, we propose to send you fresh nicotine booster to mix with your products without freshness, or to take back the not fresh and to send you back the products in fresh version. Thank you for your feedback.
1 /5
★☆☆☆☆

High price, shipping delay therefore significant delivery delay. No excuse from customer service, and I'm waiting to see the condition of the package when I receive it... I'll never go back.

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Yann C.
purchased on 13/08/2024
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1 /5
★☆☆☆☆

Order takes a long time to leave, no real follow-up

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Romain C.
purchased on 10/07/2024
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Answer from Smok-it
hello, your order was placed on the evening of the 10th and left on the morning of Friday the 12th. Once the shipment has been handed over to the carrier, we have no control over delivery times, as we are located close to Olympic facilities, we are subject to delivery delays.
1 /5
★☆☆☆☆

I'm still waiting for my order and news about my order !!!???

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Agnes C.
purchased on 07/03/2024
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Answer from Smok-it
Hello, we called you today to inform you that the manufacturer is out of stock on the liquid ordered, we have no precise date for a new supply, a message by email was also sent to you today to know if you wanted another liquid as a replacement.
1 /5
★☆☆☆☆

I still haven't received anything!

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Sandrine B.
purchased on 06/02/2024
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Answer from Smok-it
Postal tracking indicates that your shipment was delivered this morning.
1 /5
★☆☆☆☆

The chargers worked for 7-10 days. As Smok-it mentioned to me in their email "if you're not happy, don't order from us again" So, they lost a customer

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Isabelle C.
purchased on 10/10/2023
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Answer from Smok-it
Madam, you are misrepresenting what we are saying. In fact, according to you, you feel you have been scammed on our site and we have advised you in this case not to order any more, because scamming and dissatisfaction are not the same thing.
1 /5
★☆☆☆☆

Request for delivery by colissimo we send by recorded delivery I'm still waiting ....commande the 02/12 the 08/12 still nothing even do not respond to emails

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Nadia V.
purchased on 02/12/2023
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Answer from Smok-it
Hello, we have checked the delivery of your shipment and according to the tracking it was delivered today in the mailbox, your email reached us today at 8:08 am we reply at 11:41 am we can not do faster, the sending in letter followed with was made for your order because in term of speed according to the volume of the order that was more appropriate but not of problem if the next time you indicate to us in colissimo imperatively your choice will be respected, for information the order with was placed Saturday 2 and it with was treated and sent the 4 (not of sending Saturday and Sunday).
1 /5
★☆☆☆☆

Sorry, I'm not happy with my package because I have a total of 10 blister packs, or 40 refills that are not chlorophyll despite the packaging and have a white tip. It's not the first time this has happened! I would like to have 10 new cartridges that are really chlorophyll please! And a commercial gesture wouldn't go amiss! Plus they all leak!!! I expect a quick return I'm running out of refills. thank you

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Acheteur Vérifié
purchased on 06/08/2023
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1 /5
★☆☆☆☆

Delivery far too long (almost 10 days)

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Acheteur Vérifié
purchased on 17/07/2023
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Answer from Smok-it
It's true that the delay is long, but unfortunately this can happen during the summer months. Once the parcels have been handed over to the carriers, delivery depends on how busy they are, but we've just checked that it took 8 days, not 10.
1 /5
★☆☆☆☆

Item does not work immediately upon receipt.

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Acheteur Vérifié
purchased on 08/07/2023
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1 /5
★☆☆☆☆

Wrong coils delivered

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Acheteur Vérifié
purchased on 25/06/2023
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1 /5
★☆☆☆☆

I ordered two 7000 puffs and one of them doesn't work.

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Acheteur Vérifié
purchased on 23/06/2023
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1 /5
★☆☆☆☆

I ordered GeekBar Watermelon Ice which was available on your website. After a few days, I received an e-mail informing me that the product was not available and that I wished to replace it. I said no and to proceed with the refund. No one has replied yet.

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Acheteur Vérifié
purchased on 15/05/2023
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1 /5
★☆☆☆☆

One week late and still not shipped. It's a shame and not the first time they don't respect their deadlines for a site located in France.

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Acheteur Vérifié
purchased on 10/05/2023
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1 /5
★☆☆☆☆

I received a liquid "opened" without the safety ring. Trader contacted, proof photos sent by mail, but the proposed solution did not meet my expectations (return at my expense) ...

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Acheteur Vérifié
purchased on 09/05/2023
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1 /5
★☆☆☆☆

I have not received my order

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Acheteur Vérifié
purchased on 18/03/2023
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Answer from Smok-it
Hello, your parcel was supposed to be delivered today but due to the current strikes it has been postponed until tomorrow. Once the parcel has been handed over to the carrier, we cannot influence its delivery.
1 /5
★☆☆☆☆

No goods received at this time ?

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Acheteur Vérifié
purchased on 19/02/2023
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1 /5
★☆☆☆☆

Order placed on the 14th only shipped on the 19th... so not received!

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Acheteur Vérifié
purchased on 14/01/2023
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1 /5
★☆☆☆☆

I'm annoyed because I haven't received my order yet.

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Acheteur Vérifié
purchased on 01/01/2023
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Answer from Smok-it
Hello, your order was delayed, it was delivered on Monday 09/01/2023.
1 /5
★☆☆☆☆

I did not receive my parcel! Very disappointed I do not recommend this site

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Acheteur Vérifié
purchased on 20/12/2022
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Answer from Smok-it
Unfortunately, at the end of the year, delivery times can be longer than usual. Once the parcel has been handed over to the carrier, we can no longer take any action concerning the delivery time.
1 /5
★☆☆☆☆

I never received my order. Contacted, the post office confirms that the tracking letter was delivered to my box. So it was stolen. Next time, I'll pay for delivery with signature. I can therefore not comment on this product.

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Acheteur Vérifié
purchased on 07/11/2022
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1 /5
★☆☆☆☆

I've been waiting two weeks for my order and the website said it would take 48 to 72 hours. I'm very disappointed.

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Acheteur Vérifié
purchased on 02/11/2022
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Answer from Smok-it
Your parcel left our warehouse the day after you placed your order. According to the history, the parcel is still on its way. The delivery time we announce is not the same for international deliveries as it is for deliveries to France. For your country, it normally takes between 3 and 8 days, excluding Saturdays, Sundays and public holidays.
1 /5
★☆☆☆☆

6 days to send an order, it's hardly believable. I can't even imagine when I'll receive my order...

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Acheteur Vérifié
purchased on 19/10/2022
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Answer from Smok-it
Your order left our premises on 21/10, following a problem with the routing and sorting center, the carrier flashed it yesterday. Unfortunately, once the parcel has been delivered, we have no control over the routing.
1 /5
★☆☆☆☆

Promotional products supposedly available at the time of ordering, then payment validated and finally the order cancelled on the grounds of a stock error. No commercial gesture, of course.

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Acheteur Vérifié
purchased on 20/09/2022
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Answer from Smok-it
Sir, we informed you that the product you had ordered was out of stock, as it was not up to date, and the manufacturer had stopped production. We offered to replace your purchase with another product, but you informed us that you wanted a refund, so we cancelled the order at your request, as you only wanted this product.
1 /5
★☆☆☆☆

I still haven't received my order, even though I was contacted after the product I ordered was out of stock, in order to offer me a solution, and still nothing after 10 days and, above all, no more news.

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Acheteur Vérifié
purchased on 09/09/2022
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1 /5
★☆☆☆☆

Order placed on 05/09/2022 and still nothing received. I have not received any email to follow up on my order. I wrote an email a few days ago which went unanswered. This is the first time I've ordered and I'm quite disappointed. On other sites, I have always received my order within 2 days.

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Acheteur Vérifié
purchased on 05/09/2022
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Answer from Smok-it
Hello, your order is waiting for you at the relay point you have selected.
1 /5
★☆☆☆☆

I took the trouble to contact before ordering not to lose time in the end could not use my order ... explanations over the phone serte but no e order anyway ...

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Acheteur Vérifié
purchased on 29/08/2022
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Answer from Smok-it
Hello, your order was delivered on Saturday, September 3, for shipments in delivery in 24H we have the option chronopost it was not validated at the time of your order, it was therefore left in standard shipping delivery within 2 to days.
1 /5
★☆☆☆☆

Still haven't received my parcel in 5 days

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Acheteur Vérifié
purchased on 24/08/2022
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1 /5
★☆☆☆☆

Order still not received

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Acheteur Vérifié
purchased on 22/07/2022
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Answer from Smok-it
Madam, your order was delivered on 29/07/2022.
1 /5
★☆☆☆☆

Ordered on 19/07/2022 and here we are on 27/07/2022 I still haven't received anything? IMPOSSIBLE to contact the smok-it site INADMISSIBLE

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Acheteur Vérifié
purchased on 19/07/2022
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Answer from Smok-it
Hello, we are questioning our carrier to find out where your package is, in fact more than 5 days without there is no tracking on the routing that is not normal, we will have news no later than tomorrow late morning, we have several support to contact us as the mobile, a landline, an email address contact and facebook, if during a call you can not get us on the mobile for example, you can leave a message to which we respond systematically.
1 /5
★☆☆☆☆

Order never received!

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Acheteur Vérifié
purchased on 11/07/2022
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Answer from Smok-it
Hello, your order was dispatched on Monday 18 July.
1 /5
★☆☆☆☆

I still haven't received my order

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Acheteur Vérifié
purchased on 07/07/2022
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1 /5
★☆☆☆☆

Problem with shipping, but little information. i'm particularly disappointed.

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Acheteur Vérifié
purchased on 26/03/2022
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Answer from Smok-it
Sir, we understand your disappointment, according to the information provided to us by the carrier there was a misdirection on the delivery of your package, unfortunately this can happen, everything is done to ensure that it is delivered as soon as possible.
1 /5
★☆☆☆☆

Well its will in France after 5 days! So bad!

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Acheteur Vérifié
purchased on 20/03/2022
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Answer from Smok-it
You placed an order on 03/20 it left on 03/21, it arrived in Norway and has been held by customs since 03/25, the deadlines for your country are 5 to 8 working days unless customs holds the package.
1 /5
★☆☆☆☆

Very disappointed i placed my order 48h later i was informed that the product was out of stock i would not recommend this site

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Acheteur Vérifié
purchased on 22/02/2022
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Answer from Smok-it
You placed an order on 22/02 at 21H and we informed you on 23/02 at 9H that the product in question was defective, this leads us to an information delay of 12H and not 48H, it was in stock but not in good condition, our professionalism led us to inform you as soon as possible of the situation of your order.
1 /5
★☆☆☆☆

Order placed on February 6 and still not received

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Acheteur Vérifié
purchased on 06/02/2022
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Answer from Smok-it
Your order was delivered on 15/02, but due to an incident, it took longer than usual. Unfortunately, this can happen, and once the parcel has been handed over to the carrier, it undergoes several operations, such as sorting by machine or manually, and distribution by the delivery person. We assure you that such delays are exceptional.
1 /5
★☆☆☆☆

I did not receive my order

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Acheteur Vérifié
purchased on 20/01/2022
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1 /5
★☆☆☆☆

Very long delivery (5 days) and no communication

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Acheteur Vérifié
purchased on 31/12/2021
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Answer from Smok-it
Your order was placed on 31/12 in the afternoon, due to the end of the year the carriers were not working that day, so it was taken care of on Monday 03/01, the flow of orders having been very important at the end of the year this has caused a delay in the delivery of packages, unfortunately this has fallen on your package, and despite all our efforts on exceptional periods we can not deliver 100% of orders in 48H. Yours faithfully