/10
★★★★★
based on 3310 reviews published
★★★★★
based on 3310 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Deliveries always take a long time...
Ivan W.
purchased on 07/02/2025
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3
/5
★★★☆☆
Little long delivery time
Karol W.
purchased on 27/01/2025
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2
/5
★★☆☆☆
I accidentally ordered the wrong item because it has the same name but the website refused to let me return it and replace it with the right one, even though it would be cheaper. I recognize it's my mistake but since it is quite a big order (almost half a year worth of supply), I am disappointed in the lack of flexibility in my case.
Tamás O.
purchased on 16/01/2025
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Answer from Smok-it
Dear Tamás, Thank you for your feedback. We understand that ordering the wrong product can be frustrating, and we sincerely appreciate your business. To clarify, while both products share the name "Mozambique," they are distinct and listed separately on our website. The "E-LIQUIDE MOZAMBIQUE SELS DE NICOTINE DE PULP 10ML" and the "MOZAMBIQUE BLEND 10ML - LE POD LIQUIDE BY PULP" have different formulations, including their PG/VG ratios, which are clearly indicated in their respective product descriptions to help customers choose the right formula for their device. Your order was placed on January 16, shipped the next day, and delivered to a pickup point on January 23. Since it was collected on January 29, if the mistake had been noticed earlier, we could have advised you not to pick it up. In that case, the package would have been returned to us due to non-collection, and we could have explored a solution. However, since the issue was only discovered upon opening the package, a return or exchange is unfortunately no longer possible. Once a product has left our premises, we cannot guarantee its integrity for resale, which is why we have to maintain this policy for all customers. This ensures product safety and quality for everyone. We truly appreciate your loyalty and hope to continue serving you in the future. If you ever need assistance selecting the right product, our team is always happy to help before you place an order. Best regards, Smok-it
2
/5
★★☆☆☆
Order placed on Thursday 07/11, no news on 13/11, no order tracking, order not dispatched from depot. After an e-mail complaint, and a negative opinion, the after-sales service tells me that the order is delayed because of the 11/11 holiday ... in short, smok-it only dispatched the order on 13/11 at the end of the day ... their same-day dispatch advertising is not accurate ...
Yasmina D.
purchased on 07/11/2024
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2
/5
★★☆☆☆
Placed an order through a positive telephone call to the shop. gear was out of stock in certain color. Received a response after 24 hours because I had missed the email/message. After this, I heard nothing from the shop again. Only after a message when the package would be shipped did I receive an answer after more than 24 hours. Communication is difficult. Package finally arrived +7 days after ordering
Sandra V.
purchased on 30/10/2024
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2
/5
★★☆☆☆
Unfortunately, my experiences with Smok-it have not been positive. The order from 4-11 has not yet been shipped. Shipping ticket has been created but not yet transferred to the carrier. Ordered before 12 noon, shipped the same day, as Smok-it describes, so it's a no-brainer. I will only order from Smok-it if I can't get the gear I want anywhere else.
Sandra V.
purchased on 04/11/2024
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Answer from Smok-it
Hello Sandra, First of all, thank you for reaching out, and we are sorry for the bad experience you had at Smok-it. To be thorough on what happened, and give you an explanation : You ordered on the 30th of October evening, we reached out on the 31st because unfortunately a color was no longer available. Now, the 1st of November is a public Holiday in France, which was followed by a week-end. We then received on the 4th afternoon the wanted products, that could allow us to send them on the 5th. We still want to thank you for ordering at Smok-it, and I hope i was able to clear the air regarding that matter and . We still hope to see you soon on Smok-it and we wish you a nice week end. Smok-it
3
/5
★★★☆☆
Average, a decent experience but some services need to be improved. long time for my request to be taken into account, delivery in three days, but good.
Olivier H.
purchased on 13/09/2024
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Answer from Smok-it
We mention on the site delivery of 48 to 72H excluding Sunday, you ordered on 13/9 delivered on 17/9, there is nothing abnormal.
2
/5
★★☆☆☆
Delivery time far too long
Sébastien V.
purchased on 23/08/2024
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3
/5
★★★☆☆
Delivery times far too long. I placed my order on a Monday and the parcel was only delivered on Friday. I didn't receive my order until the following Monday.
Emmanuelle P.
purchased on 14/07/2024
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3
/5
★★★☆☆
Fast navigation on the site to find my neutral blond tobacco flavour liquid, slow processing of my request (I had to call smok-it again to get them to send me the order.) No need to contact customer service. Fast delivery all in one day.
Olivier H.
purchased on 17/06/2024
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3
/5
★★★☆☆
The nicotine dosages were not respected. My 10mg products were delivered in 20mg. If Smok it doesn't have the products, don't display them when ordering.
Erik D.
purchased on 31/05/2024
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2
/5
★★☆☆☆
1/ Expensive 2/ Delivery times not respected as the order was only prepared after 48 hours. 3/ Unprofessional parcel, poorly packed, no protection for contents, cardboard box bulging, products were packed inside. 4/ Parcel with several shocks and damaged products. (5/ Expensive and no quality service (see above) and no goodies, sweets or free products to thank for a large order. In short, little chance of seeing me again... 6/ Bonus dissatisfaction: impossible to send a complaint from my mobile via the site form. Captcha error but no Captcha control offered. 7/ Waiting for after-sales service to return faulty products.
Yann C.
purchased on 28/05/2024
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Answer from Smok-it
Hello, We're sorry that your shopping experience on our site didn't live up to your expectations. As far as prices are concerned, you received a 10% discount on your entire basket and an additional 10% loyalty discount to use on your next purchase, it's true that we're 24 hours and not 48 hours late on delivery times. Your order was validated at the end of the day, so it was taken into account the next day and not the same day, due to a high volume of orders at that time, We're surprised that the packaging wasn't compliant, as most of the products are protected by a box. Unfortunately, once the parcel has been handed over to the carrier, it goes through the sorting center, the delivery drivers and the relay point, which means that the handling of the parcel can sometimes be rough, but we can assure you that it left our premises in good condition. After-sales service has sent you a returns slip so that you can exchange the faulty products.
3
/5
★★★☆☆
Delivery takes a long time...
Ivan W.
purchased on 15/05/2024
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3
/5
★★★☆☆
The site is serious and I received the vapes quickly but the vapes have the taste of burning very quickly, they are of poor quality. It's not the site's fault.
Julie D.
purchased on 21/03/2024
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3
/5
★★★☆☆
Your deliveryman has a problem, it's already two orders that they pass in the mailbox while I'm home (they do not ring) note that the package ordered is much larger than the slot of my mailbox, but despite this, they still passed in compressing the package they have to pull their ears to tell them to 'SOUND" before dropping the package in the mailbox!
Melahrinidis C.
purchased on 04/01/2024
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Answer from Smok-it
Your shipment was delivered by the BPOST letter carrier. We advise you to check with him so that this does not happen again.
3
/5
★★★☆☆
I have not yet received the product
Dias B.
purchased on 01/12/2023
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2
/5
★★☆☆☆
I'm responding to this satisfaction survey even though my product still hasn't arrived! I placed my order on October 20th and it's now November 4th.... It says that the delivery time is 4/5 days, but I've been waiting for 2 weeks....
Hatem B.
purchased on 20/10/2023
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3
/5
★★★☆☆
Fast navigation on the site but at the moment of validating the basket I had a fatal error and I contacted smok it to solve the problem twice at 7 days intervals. Despite everything the contact with smok it was fast for this problem. We will see in a few times if the problem returns.
Olivier H.
purchased on 23/10/2023
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Answer from Smok-it
From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.
2
/5
★★☆☆☆
Delivery time too long.order placed on 11/10/2023 still not received.I have already posted a comment about the delivery time but the site has deleted it.
Carine D.
purchased on 11/10/2023
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Answer from Smok-it
Hello, we have contacted the post office concerning your shipment, following which the parcel has been found and is on its way. As of 17/10, it was sorted on the departure platform, despite the fact that the parcel has been with them since 12/10, Once the parcel has been delivered, it is taken care of by the carrier. Unfortunately, routing is one of the parameters of delivery that we cannot control at this time. Delays of more than 4 days for national deliveries concern barely 1 in 100 orders. Yours faithfully
3
/5
★★★☆☆
For the second time, I didn't receive my parcel.
Cécile C.
purchased on 21/09/2023
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2
/5
★★☆☆☆
1 filter arrived broken and unusable!
Very long wait and no communication regarding my order!! I will ask for a refund for my broken filter, but I would not recommend it right now!!!
Acheteur Vérifié
purchased on 26/08/2023
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3
/5
★★★☆☆
Unfortunately they made a mistake in the delivery address so the package was returned to sender. I have received nothing. I've contacted them but no answer yet. I'm disappointed, it usually goes well.
Acheteur Vérifié
purchased on 30/08/2023
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3
/5
★★★☆☆
Even though I was at home waiting for the parcel, they didn't ring the bell and put the parcel in the letterbox! regarding the online tracking of the parcel, there's work to be done on that front! otherwise, I received my orders fine,, thank you
Acheteur Vérifié
purchased on 25/07/2023
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3
/5
★★★☆☆
Compliant order, but 8 days from order to receipt is a long time.
Acheteur Vérifié
purchased on 04/07/2023
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2
/5
★★☆☆☆
I haven't received my order yet
Acheteur Vérifié
purchased on 03/07/2023
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3
/5
★★★☆☆
Fast navigation on the site and slowness of taking into account fast delivery and in conformity with my waitings.
Acheteur Vérifié
purchased on 01/07/2023
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3
/5
★★★☆☆
Price has gone up a lot too bad it's becoming less interesting
Acheteur Vérifié
purchased on 21/06/2023
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2
/5
★★☆☆☆
Not satisfied at all.
Acheteur Vérifié
purchased on 13/06/2023
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3
/5
★★★☆☆
After reception, I had the inconvenience of seeing '4 resistance filters worn out after 3 days of use.
Acheteur Vérifié
purchased on 17/05/2023
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3
/5
★★★☆☆
Order conforms to my expectations
Acheteur Vérifié
purchased on 31/05/2023
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