9.2/10
★★★★★
based on 3417 reviews published

Latest customer reviews

5 /5
★★★★★

Great customer service, fast and secure shipping, I highly recommend it. Thank you!

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Catherine J.
purchased on 02/12/2023
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1 /5
★☆☆☆☆

Request for delivery by colissimo we send by recorded delivery I'm still waiting ....commande the 02/12 the 08/12 still nothing even do not respond to emails

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Nadia V.
purchased on 02/12/2023
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Answer from Smok-it
Hello, we have checked the delivery of your shipment and according to the tracking it was delivered today in the mailbox, your email reached us today at 8:08 am we reply at 11:41 am we can not do faster, the sending in letter followed with was made for your order because in term of speed according to the volume of the order that was more appropriate but not of problem if the next time you indicate to us in colissimo imperatively your choice will be respected, for information the order with was placed Saturday 2 and it with was treated and sent the 4 (not of sending Saturday and Sunday).
5 /5
★★★★★

Well received in a short time

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Gilbert A.
purchased on 03/12/2023
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3 /5
★★★☆☆

I have not yet received the product

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Dias B.
purchased on 01/12/2023
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5 /5
★★★★★

Always delivered on time, thanks SMOKIT

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Patrick N.
purchased on 23/11/2023
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Answer from Smok-it
Thank you Patrick for sharing your opinion! Have a nice day!
5 /5
★★★★★

Not always easy to use

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Daniela S.
purchased on 30/11/2023
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Answer from Smok-it
Hello Daniela, Thank you for your feedback. We always try to make life easier for our users when they browse our site. If you could let us know about any problems you encounter so that we can resolve them, we'd be very grateful. You can write to us at [email protected] or call us on 01 42 72 81 56. We look forward to hearing from you, and wish you a very pleasant day.
4 /5
★★★★☆

Very good choice, quality products. Just one reservation about the speed of shipment: an order from France destination France took a week (Thursday to Thursday) to arrive. Of course in eco mode. But I have orders from Germany that arrive in 4 days, eco mode.

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Simon B.
purchased on 23/11/2023
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Answer from Smok-it
Hello Simon, Thank you for your feedback! We try to do our best with regards to shipping, and unfortunately at times orders can take longer due to supplier restocking. We hope your experience will be better next time! A very nice day to you!
5 /5
★★★★★

ALL CLEAR.

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Laurence R.
purchased on 26/11/2023
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Answer from Smok-it
Thanks Laurence! Have a great day, and happy vaping!
4 /5
★★★★☆

Fast navigation on the site, fast delivery despite an error in the address, in fact it was 21/37 rue de stalingrad instead of staligrad but the delivery was corrected by the post office so it arrived at its destination quickly.

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Olivier H.
purchased on 25/11/2023
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Answer from Smok-it
Thank you Olivier for your opinion! We'll make sure we don't make the same mistake again! Have a great day, and happy vaping!
5 /5
★★★★★

Perfect

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Christiane L.
purchased on 26/11/2023
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Answer from Smok-it
Thank you Christiane! We're delighted! Have a great day and happy vaping!
5 /5
★★★★★

Perfect

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Carine D.
purchased on 25/11/2023
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Answer from Smok-it
We are delighted Carine! Have a nice day !
5 /5
★★★★★

Never a problem

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Raphael N.
purchased on 25/11/2023
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Answer from Smok-it
Thank you Raphael for sharing your experience! All the best,
5 /5
★★★★★

Very good overall

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Georges G.
purchased on 26/11/2023
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Answer from Smok-it
Thank you Georges for sharing your thoughts on your experience! Have a good day, and happy vaping!
4 /5
★★★★☆

Fast navigation on the site, fast delivery despite problems with the post office, I didn't need to contact customer service, satisfied overall.

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Olivier H.
purchased on 06/11/2023
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5 /5
★★★★★

All ok

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Vladyslav S.
purchased on 22/11/2023
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Answer from Smok-it
Thank you very much Vladyslav! Have a great day !
5 /5
★★★★★

Fast navigation on the site, fast delivery, I didn't need to contact the service department, satisfied in general. Nice bottle with easy opening and the more you order the cheaper it is. Good value for money.

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Olivier H.
purchased on 18/11/2023
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Answer from Smok-it
Thank you Olivier, we are delighted that you are able to take advantage of our sliding scale offers and that you appreciate our promotions! Best regards,
4 /5
★★★★☆

The only thing that really disappointed me is that I placed my order on 6/11 I paid 4.90 € to be delivered in 3 days, but it was posted that 13/11 is 1 week after my order that I received in 10 days instead of 3 days! I find this unacceptable!

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Laetitia F.
purchased on 06/11/2023
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Answer from Smok-it
Hello Laetitia, Thank you for your comment, and we're sorry that your experience with us was not optimal. To clarify a few points, unfortunately we were affected by a delay in a supplier's order following a reorganization of postal collection that was imposed on us, as well as the public holiday that impacted the post office and its shipments. We hope this experience won't prevent you from trying again with us in the future! By the way, postage (4.90€) is free on purchases of 30€ or more! Wishing you a very good day Laetitia, and I hope to see you next time. Happy Vape!
5 /5
★★★★★

Always at the top nothing to report Always happy with my purchases.

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Adrien C.
purchased on 15/11/2023
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Answer from Smok-it
Thank you Adrien for your loyalty and we are happy to know that you like to visit us !
5 /5
★★★★★

As usual very good service

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Annette B.
purchased on 13/11/2023
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5 /5
★★★★★

Fast navigation on the site, fast delivery, I didn't need to contact the service department, satisfied in general. Nice bottle with easy opening and the more you order the cheaper it is. Good value for money.

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Olivier H.
purchased on 11/11/2023
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Answer from Smok-it
Thank you Olivier for sharing your experience! We are very happy to have been able to satisfy you! Have a great day and happy vaping!
4 /5
★★★★☆

Fast navigation on the site, fast delivery, I didn't need to contact the customer service team, generally satisfied.

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Olivier H.
purchased on 31/10/2023
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5 /5
★★★★★

Fast

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Natacha G.
purchased on 10/11/2023
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Answer from Smok-it
Thank you Natacha for your opinion! Speed is indeed our goal!
5 /5
★★★★★

A clear site, good advice on the phone, great!

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Christophe F.
purchased on 08/11/2023
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Answer from Smok-it
Thank you Christophe for your review. We're delighted to have been able to give you the best possible advice!
5 /5
★★★★★

I was very well informed by email of the process from order to delivery. Very good!

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Tanya D.
purchased on 03/11/2023
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Answer from Smok-it
Thank you Tanya for your review, we're glad to hear that you like our notification and tracking process! Until next time, and happy vaping!
5 /5
★★★★★

Perfect

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Carine D.
purchased on 05/11/2023
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Answer from Smok-it
Thank you for your opinion Carine! Have a nice day!
5 /5
★★★★★

Very good

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Georges G.
purchased on 04/11/2023
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Answer from Smok-it
Thank you for your opinion! A very good vape and day to you!
5 /5
★★★★★

It's a pleasure to order from smok-it! Very responsive team. Never disappointed!

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Marie-brigitte B.
purchased on 25/10/2023
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Answer from Smok-it
Thank you Marie-Brigitte for your review, we're very happy to know that we've lived up to your expectations! A very nice day, and vape to you!
5 /5
★★★★★

Thank you "Eva", the parcel was well packaged, sent and received.

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Bruno B.
purchased on 01/11/2023
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5 /5
★★★★★

Prima service snelle levering

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Patrick G.
purchased on 02/11/2023
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Answer from Smok-it
Heel erg bedankt voor je reactie! Fijne dag!
5 /5
★★★★★

Very large selection, fair prices and fast shipping, even outside France.

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Miriam B.
purchased on 23/10/2023
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Answer from Smok-it
Thank you very much for your opinion! Have a great evening!
5 /5
★★★★★

Simple, efficient site, attractive prices - I recommend it!

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Valentine G.
purchased on 23/10/2023
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Answer from Smok-it
Thank you for your comment! We really appreciate it. Have a nice evening!
5 /5
★★★★★

Super!!!!!

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Julia R.
purchased on 30/10/2023
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Answer from Smok-it
Thank you Julia for sharing your opinion! A very good vape and day to you!
5 /5
★★★★★

Perfect

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Geordie G.
purchased on 30/10/2023
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Answer from Smok-it
Thank you Geordie for sharing your experience! Have a great day and vape to you!
2 /5
★★☆☆☆

I'm responding to this satisfaction survey even though my product still hasn't arrived! I placed my order on October 20th and it's now November 4th.... It says that the delivery time is 4/5 days, but I've been waiting for 2 weeks....

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Hatem B.
purchased on 20/10/2023
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5 /5
★★★★★

Easy - Fast and fairly priced

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Luc G.
purchased on 27/10/2023
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Answer from Smok-it
Thank you Luc for your review! We are happy to have satisfied you!
5 /5
★★★★★

Happy customer from germany. Good site, easy order and payment, fast shipping, fair price. I am satisfied. Will order here again. I presume will be my main-connec for aroma and liquids

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Franco S.
purchased on 28/10/2023
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Answer from Smok-it
Vielen Dank für Ihre Erfahrungen! We are happy to have satisfied you, and hope to see you again on the website!
5 /5
★★★★★

Great Thanks again

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Jane L.
purchased on 27/10/2023
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Answer from Smok-it
Thank you Jane! We're glad we lived up to your expectations! Very nice day and vape to you!
3 /5
★★★☆☆

Fast navigation on the site but at the moment of validating the basket I had a fatal error and I contacted smok it to solve the problem twice at 7 days intervals. Despite everything the contact with smok it was fast for this problem. We will see in a few times if the problem returns.

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Olivier H.
purchased on 23/10/2023
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Answer from Smok-it
From the transaction history it appears that the validation was refused because the identification of the buyer was not at the end of the validation process, in fact this happens when you confirm your purchase and you leave the page too soon it cancels the validation, to do this you must wait for an order confirmation email from the site before closing this page because only the order confirmation email indicates that the order has been validated.
5 /5
★★★★★

Super

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Pascale P.
purchased on 23/10/2023
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5 /5
★★★★★

I am very satisfied with this website. Always received my products and they always answer any questions I have.

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Jan Egil M.
purchased on 20/10/2023
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